The Best WordPress Live Chat Plugins in 2026
Pick tawk.to first: its no-cost agent chat lets teams watch visitors and review sessions, while ticketing and a shared inbox handle follow-up; paid AI tiers add capacity as needs grow. For the best free option, choose tawk.to, whose free plan has 100 monthly message credits and 1 AI chat agent. The cheapest paid option is Yapdesk Live Chat at $4.99 a month. tawk.to also supports WordPress, messaging, desktop, and mobile response routes, so agents are not tied to one screen. The combination covers live replies, follow-up tickets, and self-service information. LiveChat suits teams seeking polished omnichannel chat: it links WordPress conversations with WhatsApp and SMS and lets agents answer from computer or phone apps. ThriveDesk is a practical pick for WordPress shops that want chat alongside a help center, connecting WordPress and WooCommerce to tickets, a knowledge base, and AI assistance. Monthly-billed starting prices run from $4.99 (Yapdesk Live Chat) to $49 (SignalZen Basic).
Our top picks
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Top ranked
tawk.to#1 of 489.3/10A free live-chat foundation with visitor tracking, ticketing, and paid AI tiers.
Free plan
-
Runner-up
LiveChat#2 of 489.2/10LiveChat pairs WordPress-connected agent chat with visitor tracking and messaging channels.
14-day trial
-
Top-ranked free plan
Zoho SalesIQ#3 of 489.1/10A flexible chat and visitor-engagement tool, especially suited to Zoho users.
Free plan · 15-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 48 tools, best first
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Best forFree WordPress chat with room to scale
A free live-chat foundation with visitor tracking, ticketing, and paid AI tiers.
- Chatbot support
- Visitor tracking
9.3/10★★★★★Visit tawk.to -
Best forTeams wanting polished omnichannel live chat
LiveChat pairs WordPress-connected agent chat with visitor tracking and messaging channels.
- Chatbot support
- Visitor tracking
9.2/10★★★★★Visit LiveChat -
Best forBusinesses invested in Zoho or needing a free tier
A flexible chat and visitor-engagement tool, especially suited to Zoho users.
- Chatbot support
- Visitor tracking
Free plan · 15-day trial Our Zoho SalesIQ verdict → Visit Zoho SalesIQFor vendors Sponsor this spot · #3 · $79/mo →9.1/10★★★★★Visit Zoho SalesIQ -
Best forTeams already using HubSpot CRM
A practical live chat option for teams that already work in HubSpot CRM.
9.0/10★★★★☆Visit HubSpot -
Best forSmall teams wanting free chat and multichannel support
A WordPress-connected chat tool with a free entry point and paid access at $15 per user monthly.
- Chatbot support
- Visitor tracking
8.9/10★★★★☆Visit Brevo -
Best forLarger teams needing messaging and service workflows
A service-workflow suite with messaging, routing, and AI, priced for larger teams.
8.8/10★★★★☆Visit Zendesk -
Best forBusinesses needing a broad support platform
A broad support platform combining live chat, ticketing, automation, and AI.
- Chatbot support
- Visitor tracking
8.7/10★★★★☆Visit Intercom -
Best forTeams combining chat with ticketing and a help center
LiveAgent pairs live chat with ticketing, a shared inbox, and self-service tools.
8.6/10★★★★☆Visit LiveAgent -
Best forTeams wanting a free omnichannel inbox
Crisp pairs WordPress website chat with a shared inbox, AI workflows, and a free plan.
- Chatbot support
- Visitor tracking
8.5/10★★★★☆Visit Crisp -
Best forTeams preferring open-source or self-hosted chat
Chatwoot combines website chat and shared inbox workflows, with cloud or self-hosted deployment.
- Chatbot support
- Visitor tracking
8.4/10★★★★☆Visit Chatwoot -
Best forSmall businesses needing free chat and visitor tracking
A WordPress-connected chat tool with a free tier and paid plans that expand capacity and automation.
- Chatbot support
- Visitor tracking
8.2/10★★★★☆Visit Smartsupp -
Best forTeams needing free chat across many messaging channels
Website chat and messaging channels, with visitor tools and paid features for growing teams.
- Chatbot support
- Visitor tracking
8.1/10★★★★☆Visit JivoChat -
Best forSmall teams wanting free chat and lead capture
A WordPress-connected chat tool with free live chat, automation and lead capture.
- Chatbot support
- Visitor tracking
8.0/10★★★★☆Visit Chatra -
Best forBudget-conscious sites needing website-only chat
A website-first chat plugin with a free one-agent plan and paid tiers from $15 monthly.
- Chatbot support
- Visitor tracking
7.9/10★★★★☆Visit MyLiveChat -
Best forTeams combining chat, email, and marketing tools
A WordPress-connected chat and shared inbox suite that also includes marketing tools.
- Chatbot support
- Visitor tracking
7.8/10★★★★☆Visit HelpCrunch -
Best forSmall teams wanting free chat and an FAQ bot
A WordPress chat widget with visitor tracking, automation, and a free plan.
- Chatbot support
- Visitor tracking
7.7/10★★★★☆Visit Chaport -
Best forWordPress shops wanting chat plus a help center
A WordPress-friendly support desk that pairs live chat with tickets and knowledge tools.
- Chatbot support
- Visitor tracking
7.6/10★★★★☆Visit ThriveDesk -
Best forTeams prioritizing AI handoff and channel breadth
An omnichannel support platform for teams combining AI agents with live human chat.
- Chatbot support
- Visitor tracking
7.5/10★★★★☆Visit Kommunicate -
Best forTeams focused on website chat and visitor engagement
Website chat pairs visitor tracking and lead capture with human support and an AI agent.
- Chatbot support
- Visitor tracking
7.3/10★★★★☆Visit Olark -
Best forSmall sites wanting affordable website-only chat
Affordable website chat with live agents, visitor monitoring, and AI features.
- Chatbot support
- Visitor tracking
7.2/10★★★★☆Visit Formilla -
Best forBusinesses wanting visual chatbot building with live handoff
A WordPress-connected chat platform pairing visual bot building with human handoff.
7.1/10★★★★☆Try Click4Assistance -
Best forPrice-sensitive teams wanting chat and co-browsing
A low-cost WordPress chat plugin combining live agents, bots, and co-browsing.
- Chatbot support
- Visitor tracking
7.0/10★★★★☆Visit ProProfs Chat -
Best forWordPress sites wanting inline chat and AI answers
A WordPress chat plugin combining AI answers, visitor engagement and human support.
- Proactive chat
- Chat routing
- Chatbot support
6.9/10★★★☆☆Visit WebChatAgent -
Best forWordPress sites needing AI plus human handoff
A WordPress chat widget pairs automated answers with human support and visitor monitoring.
- Proactive chat
- Chat routing
- Chatbot support
6.8/10★★★☆☆Visit IMsupporting -
Best forSmall stores needing chat with order context
A free-to-start website chat tool; paid tiers add store data sync, automation, and team tools.
6.7/10★★★☆☆Visit Chatway -
Best forSmall teams routing website chats to messaging apps
A website chat widget for teams that want to handle conversations through social messaging apps.
- Proactive chat
- Chat routing
- Chatbot support
6.5/10★★★☆☆Visit Re:plain -
Best forSmall WordPress shops wanting free open-source chat
A free, open-source WordPress chat plugin that also handles tickets and customer feedback.
- Mobile apps
- Proactive chat
- Chat routing
6.3/10★★★☆☆Visit Charla -
Best forWooCommerce sites needing self-hosted live chat
A self-hosted WordPress chat plugin with visitor insights and WooCommerce context.
- Proactive chat
- Chat routing
- Chatbot support
6.2/10★★★☆☆Visit WSChat -
Best forWooCommerce stores wanting free self-hosted AI chat
A free, self-hosted WooCommerce chat plugin focused on store questions and human follow-up.
- Chat routing
- Chatbot support
- Visitor tracking
6.1/10★★★☆☆Visit WinaltChat -
Best forSmall WordPress sites prioritizing FAQ-first support
A free, self-hosted WordPress chat plugin centered on FAQs, with optional AI and agent chat.
- Chat routing
- Chatbot support
6.0/10★★★☆☆Visit PetrichorCraft -
Best forSmall teams adding live chat to WordPress
A low-cost chat option for WordPress teams that need core visitor support tools.
- Mobile apps
- Proactive chat
- Chat routing
5.9/10★★★☆☆Visit LiveHelp -
Best forSmall teams needing basic website chat
A low-cost WordPress chat widget with configurable Q&A automation and operator handoffs.
- Mobile apps
- Proactive chat
- Chat routing
5.8/10★★★☆☆Visit ChatAndBot -
Best forTeams handling chat from Slack, Teams, or Google Chat
A WordPress chat plugin for teams that want to reply from Slack, Teams, or Google Chat.
- Mobile apps
- Proactive chat
- Chat routing
5.7/10★★★☆☆Visit SignalZen -
Best forOrganizations needing specialized social chat routing
A social-channel chat and bot platform, with messaging priced separately per agent.
- Chatbot support
- Visitor tracking
5.6/10★★★☆☆Visit SnapEngage -
Best forTeams valuing co-browsing and visual visitor tools
A visual visitor-engagement toolkit for teams that want more than text chat.
- Visitor tracking
5.5/10★★★☆☆Visit Visitlead -
Best forLarger teams routing website and social messages
A website messenger with routing and shared conversations, but not a WordPress-specific plugin.
- Mobile apps
- Proactive chat
- Chat routing
5.4/10★★★☆☆Visit Lime Connect -
Best forSmall teams wanting customizable chat and visitor analytics
A focused website chat tool with visitor context, customization and mobile apps.
- Visitor tracking
5.3/10★★★☆☆Visit Pure Chat -
Best forSmall teams handling website and social messages
A free WordPress chat widget with mobile replies and a shared inbox for supported channels.
- Mobile apps
5.2/10★★★☆☆Visit Chataptor -
Best forSmall WordPress sites wanting free, self-hosted chat
A free, open-source WordPress chat plugin for straightforward site conversations.
5.1/10★★★☆☆Visit Chatrix -
Best forSmall WordPress sites wanting simple, low-cost live chat
A low-cost chat widget with ticket follow-up, plus optional AI replies.
- Mobile apps
- Chatbot support
5.0/10★★☆☆☆Visit Yapdesk -
Best forTeams preferring a one-time or annual license
A WordPress chat plugin with ticketing, routing, visitor tracking, and chatbot flows.
- Proactive chat
- Chat routing
- Chatbot support
4.9/10★★☆☆☆Visit Output Desk -
Best forBusinesses seeking managed website chat and routing
A managed chat and routing option, though its WordPress plugin fit is uncertain.
- Proactive chat
- Chat routing
- Chatbot support
4.8/10★★☆☆☆Visit LiveAdmins -
Best forTeams wanting telephony with basic website chat
A phone-system-first platform that adds website chat, messaging, and contact-center features.
4.7/10★★☆☆☆Visit 3CX -
Best forSmall teams wanting free, self-hosted WordPress chat
A free WordPress chat plugin with visitor context, routing, history, and agent controls.
- Chat routing
- Visitor tracking
4.6/10★★☆☆☆Visit site -
Best forSmall WordPress sites wanting free self-hosted chat
A free WordPress plugin for staff-run website chat, with queueing and chat history.
4.5/10★★☆☆☆Visit WordPress.org -
Best forMarketing teams prioritizing automation over live chat
A marketing automation suite with chat among its channels, not a chat-first plugin.
4.4/10★★☆☆☆Visit Positive User -
Best forMid-market and enterprise contact centers
Agent-assist software for contact centers, not a WordPress live-chat plugin.
4.2/10★★☆☆☆Visit LivePerson -
Best forTeams seeking secure internal messaging, not customer chat
Brosix suits internal team communication, not WordPress customer live chat.
4.1/10★★☆☆☆Visit Brosix
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Chatbot support | Visitor tracking | Score |
|---|---|---|---|---|---|---|
| 1 | tawk.to | Yes | $290/yr | Yes | Yes | 9.3 |
| 2 | LiveChat | No | $19/user/mo | Yes | Yes | 9.2 |
| 3 | Zoho SalesIQ | Yes | Yes | Yes | 9.1 | |
| 4 | HubSpot Live Chat | Yes | 9.0 | |||
| 5 | Brevo Conversations | Yes | $15/user/mo | Yes | Yes | 8.9 |
| 6 | Zendesk Messaging | No | $55/user/mo | 8.8 | ||
| 7 | Intercom | No | $29/seat/mo | Yes | Yes | 8.7 |
| 8 | LiveAgent | Yes | $15/user/mo | 8.6 | ||
| 9 | Crisp | Yes | $45/mo | Yes | Yes | 8.5 |
| 10 | Chatwoot | Yes | $19/user/mo | Yes | Yes | 8.4 |
| 11 | Smartsupp | Yes | $17/mo | Yes | Yes | 8.2 |
| 12 | JivoChat | Yes | $28/user/mo | Yes | Yes | 8.1 |
| 13 | Chatra | Yes | $25/seat/mo | Yes | Yes | 8.0 |
| 14 | MyLiveChat | Yes | $15/seat/mo | Yes | Yes | 7.9 |
| 15 | HelpCrunch | No | Yes | Yes | 7.8 | |
| 16 | Chaport | Yes | Yes | Yes | 7.7 | |
| 17 | ThriveDesk | No | $19/mo | Yes | Yes | 7.6 |
| 18 | Kommunicate | No | $34/mo | Yes | Yes | 7.5 |
| 19 | Olark | Yes | $29/seat/mo | Yes | Yes | 7.3 |
| 20 | Formilla | Yes | Yes | Yes | 7.2 | |
| 21 | Click4Assistance | No | £19.95/user/yr | 7.1 | ||
| 22 | ProProfs Chat | Yes | $1.99/user/mo | Yes | Yes | 7.0 |
| 23 | WebChatAgent | Yes | €19/mo | Yes | Yes | 6.9 |
| 24 | IMsupporting | Yes | £49.99/mo | Yes | Yes | 6.8 |
| 25 | Chatway | Yes | $31/mo | 6.7 | ||
| 26 | Re:plain | Yes | $8/mo | Yes | Yes | 6.5 |
| 27 | Charla Live Chat | Yes | Yes | 6.3 | ||
| 28 | WSChat | Yes | Yes | Yes | 6.2 | |
| 29 | WinaltChat for WooCommerce | Yes | Free | Yes | Yes | 6.1 |
| 30 | PetrichorCraft Chatbot | Yes | Free | Yes | 6.0 | |
| 31 | LiveHelp | No | €4.99/user/mo | Yes | Yes | 5.9 |
| 32 | ChatAndBot | Yes | $5/user/mo | Yes | Yes | 5.8 |
| 33 | SignalZen | No | $49/mo | Yes | Yes | 5.7 |
| 34 | SnapEngage | No | $45/mo | Yes | Yes | 5.6 |
| 35 | Visitlead Live Chat | No | Yes | 5.5 | ||
| 36 | Lime Connect | Yes | Yes | Yes | 5.4 | |
| 37 | Pure Chat | No | Yes | 5.3 | ||
| 38 | Chataptor | Yes | Free | No | 5.2 | |
| 39 | Chatrix Web Chat | Yes | Free | No | No | 5.1 |
| 40 | Yapdesk Live Chat | Yes | $49.90/yr | Yes | 5.0 | |
| 41 | Output Desk Live Chat | No | $599/yr | Yes | Yes | 4.9 |
| 42 | WG Live Chat | Yes | Yes | Yes | 4.8 | |
| 43 | 3CX | Yes | $300/yr | 4.7 | ||
| 44 | Captain Live Chat | Yes | No | Yes | 4.6 | |
| 45 | Smartcode Live Chat | Yes | Free | No | 4.5 | |
| 46 | Positive User (formerly User.com) | No | €69/mo | 4.4 | ||
| 47 | LivePerson Copilot | No | 4.2 | |||
| 48 | Brosix | No | $6/user/mo | 4.1 |
Head-to-head All 17 comparisons →
- tawk.to vs HubSpot Live Chat
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How we rank WordPress live chat plugins
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update