Chatwoot
Chatwoot: A flexible open-source shared inbox for teams managing chat, messaging, and support. Ranked #10 of 94 in Live Chat Software by our editors (8.2/10); pricing: Free plan · 15-day trial; best for teams wanting open-source omnichannel chat.
At a glance
- Editor score8.2 / 10
- PricingFree plan · 15-day trial
- Best forTeams wanting open-source omnichannel chat
- Free planYes
- Paid from$19/user/mo
- Website chatbotYes
- Founded2016
- Facts checked20 Sep 2026
Where it wins
- Free plan supports up to 2 agents and 500 conversations per month
- Omnichannel shared inbox covers website, email, messaging, and social channels
- Self-hosting, APIs, automation, bots, reporting, and help center included
Where it doesn't
- The free Hacker plan is limited to live chat, 2 agents, and 500 conversations
- Paid plans start at $19 per agent per month with annual billing
- Advanced features such as SSO / SAML are reserved for Enterprise
Our verdict on Chatwoot
Chatwoot is an open-source customer support platform for businesses and support teams that need more than a website chat widget. It brings website live chat, email, WhatsApp, social messaging, SMS, help-center content, automation, reporting, APIs, and AI-assisted support into a shared inbox. Teams can choose Chatwoot Cloud or deploy it on their own infrastructure. Website tools include customizable widgets, pre-chat forms, visitor targeting, customer profiles, conversation history, typing indicators, read receipts, collision detection, and human handoff from bots. It is particularly suited to teams wanting omnichannel support with control over deployment and customer data.
The plan structure makes Chatwoot accessible for small teams but places clear limits on the free tier. Hacker costs $0 per agent per month and includes up to 2 agents, 500 conversations per month, and the live chat channel. Startups costs $19 per agent per month with annual billing and adds all channels, a help center, unlimited conversations subject to fair use, and 300 Captain AI credits. Business costs $39 per agent per month with annual billing and adds voice, teams, and 500 Captain AI credits. Enterprise costs $99 per agent per month with annual billing and adds SSO / SAML and 800 Captain AI credits.
Its strongest fit is a support operation that values breadth, customization, and an open-source deployment option. Automation rules, macros, assignments, business hours, visitor targeting, unified customer profiles, reports, REST APIs, and webhooks support structured workflows. Integrations include Slack, Shopify, HubSpot, Zoho CRM, GitHub, Calendly, Stripe, and other listed services, while web, iOS, Android, API, and self-hosted access broaden platform coverage. Teams needing only a basic live chat tool may find the wider support platform unnecessary, while organizations requiring SSO / SAML must choose Enterprise. Chatwoot is the better choice for teams seeking omnichannel flexibility and self-hosting rather than the lowest-cost paid entry point.
Your product? Our editors can test Chatwoot in depth and publish a review, labelled as paid · from $149/mo →
Chatwoot pricing
All 5 Chatwoot plans and prices →
Chatwoot fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $19/user/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 2 agents |
| Listed integrations | 15 apps |
| Free trial | 15 days · no card needed |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, SSO/SAML, 2FA |
| Support | Email, Community |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 15+ integrations: Slack, Linear, Google Translate, LeadSquared, Dialogflow, Cloudflare RealtimeKit … See all → |
| Pricing | Free plan · 15-day trial (source) |
| Website | chatwoot.com |
| Facts checked | 20 Sep 2026 |
Chatwoot integrations
Chatwoot lists 15+ integrations on its own site — the 8 named here are the ones its pages call out.
- Slack
- Linear
- Google Translate
- LeadSquared
- Dialogflow
- Cloudflare RealtimeKit
- REST API
- Webhooks
See all Chatwoot integrations →
Alternatives to Chatwoot
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all Chatwoot alternatives →
Also Ranked In
Chatwoot is ranked in 13 of our directories; the 6 strongest besides Live Chat Software.
- #7WhatsApp Customer Service Software34 tools ranked
- #7Customer Service Software for Small Business61 tools ranked
- #7Multilingual Customer Support Software22 tools ranked
- #7Digital Customer Service Platforms25 tools ranked
- #7Conversational Support Software28 tools ranked
- #11WhatsApp Business API Providers32 tools ranked
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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