The Best Call Center Software in 2026
We researched call center software using official websites, including pricing pages, plan tables, and product documentation. Rankings focus on each product’s core call-center job, value for money, and verified features for managing agents, calls, queues, and service workflows.
Our top picks
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Top ranked
Genesys Cloud CX#1 of 1209.4/10A broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.
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Runner-up
Amazon Connect#2 of 1209.3/10A broad, usage-based contact center service for organizations built around AWS.
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Lowest paid price in the top 10
Zendesk Contact Center#10 of 1208.5/10A broad Zendesk-centered contact center with clear entry pricing and added telephony costs.
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 120 tools, best first · page 1 of 3
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Best forEstablished enterprises prioritizing omnichannel scale
A broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.
9.4/10★★★★★Visit Genesys -
Best forAWS-centered enterprises building flexible contact centers
A broad, usage-based contact center service for organizations built around AWS.
- Workforce management
- IVR builder
- Inbound calling
9.3/10★★★★★Visit Amazon Connect -
Best forEnterprises needing mature omnichannel service tooling
Mature omnichannel contact center software for enterprises with complex service needs.
9.2/10★★★★★Visit NICE CXone -
Best forMature omnichannel centers needing broad capability
Broad inbound, outbound, digital, workforce, and AI tools for mature contact centers.
- Workforce management
- IVR builder
- Inbound calling
9.1/10★★★★★Visit RingCX -
Best forLarge teams needing full omnichannel operations
A broad contact center suite for large teams that need voice, digital channels, and workforce management.
- Workforce management
- IVR builder
- Inbound calling
9.0/10★★★★☆Visit 8x8 -
Best forZoom users needing an integrated contact center
A broad omnichannel contact center for organizations already invested in Zoom.
- Workforce management
- IVR builder
- Inbound calling
8.9/10★★★★☆Visit Zoom -
Best forHybrid environments needing broad channels
A broad enterprise contact center suite for hybrid voice and digital operations.
- Workforce management
- IVR builder
- Inbound calling
8.8/10★★★★☆Visit Mitel CX -
Best forEnterprises already using Avaya or major CRMs
A broad enterprise contact center suite with strong CRM and omnichannel coverage.
- Workforce management
- IVR builder
- Inbound calling
8.7/10★★★★☆Visit Avaya -
Best forTeams wanting AI and a long trial period
A broad AI contact-center platform for enterprise teams that can plan around contact-sales pricing.
- IVR builder
- Inbound calling
- Outbound dialer
8.6/10★★★★☆Visit Google Cloud -
Best forZendesk-centered service organizations
A broad Zendesk-centered contact center with clear entry pricing and added telephony costs.
- Workforce management
- IVR builder
- Inbound calling
8.5/10★★★★☆Visit Zendesk -
Best forDistributed teams wanting broad calling apps
A broad omnichannel contact center for teams managing voice, digital channels, and AI analysis.
- IVR builder
- Inbound calling
- Outbound dialer
8.4/10★★★★☆Visit GoTo -
Best forCRM-connected teams needing omnichannel supervision
A CRM-connected omnichannel contact center for teams managing complex customer interactions.
- Workforce management
- IVR builder
- Inbound calling
8.3/10★★★★☆Visit Vonage -
Best forMiVoice environments needing omnichannel routing
A broad omnichannel contact center suite for MiVoice environments.
- Workforce management
- IVR builder
- Inbound calling
8.2/10★★★★☆Visit Mitel -
Best forHybrid deployments with open media needs
A broad enterprise contact center suite for hybrid deployments and open media environments.
- Outbound dialer
8.1/10★★★★☆Visit Mitel -
Best forEnterprises needing self-hosted multimedia routing
A broad, enterprise-focused contact center suite for multimedia routing and high availability.
- IVR builder
- Inbound calling
- Outbound dialer
8.0/10★★★★☆Visit Mitel -
Best forSmall teams wanting a free starting plan
A capable inbound call platform with a useful free plan and paid routing depth.
7.9/10★★★★☆Visit Freshcaller -
Best forTeams needing broad integrations and workforce tools
Broad voice, digital, workforce, analytics, and integration coverage for enterprise teams.
- Workforce management
- IVR builder
- Inbound calling
7.8/10★★★★☆Visit Talkdesk -
Best forPriced omnichannel deployments
A paid contact center suite for voice, digital channels, routing, workforce allocation, and AI.
- Workforce management
- IVR builder
- Inbound calling
7.7/10★★★★☆Visit Diabolocom -
Best forDevelopers building highly customized contact centers
A flexible contact center for developers, with usage pricing and no workforce management.
- IVR builder
- Inbound calling
- Outbound dialer
7.6/10★★★★☆Visit Twilio Flex -
Best forTeams wanting straightforward omnichannel pricing
A broad cloud contact center with clear Voice and Omni pricing for growing teams.
- Workforce management
- IVR builder
- Inbound calling
7.5/10★★★★☆Visit net2phone -
Best forMobile-friendly teams needing AI-assisted support
A mobile-ready omnichannel contact center with AI routing, coaching, and workforce tools.
- Workforce management
- IVR builder
- Inbound calling
7.4/10★★★★☆Visit Dialpad -
Best forSalesforce-centered service organizations
A broad Salesforce-native contact center for organizations centered on Salesforce CRM.
- Workforce management
7.3/10★★★★☆Visit Salesforce -
Best forMid-market and enterprise teams handling many channels
Broad channel coverage, routing and workforce tools for mid-market and enterprise contact centres.
- Workforce management
- IVR builder
- Inbound calling
7.2/10★★★★☆Visit Netcall -
Best forEnterprise teams needing cloud or self-hosted voice
Voice, digital channels, routing and reporting for mid-market and enterprise contact centers.
- IVR builder
- Inbound calling
- Outbound dialer
7.1/10★★★★☆Visit Sinch -
Best forComplex blended-routing deployments
A broad contact center suite for complex blended-routing and workforce operations.
- Workforce management
- IVR builder
- Inbound calling
7.0/10★★★★☆Visit Enghouse -
Best forTeams needing straightforward omnichannel operations
A broad cloud contact center for enterprise teams managing voice and digital channels.
- Workforce management
- IVR builder
- Inbound calling
6.9/10★★★☆☆Visit Content Guru -
Best forTeams users needing richer call-center workflows
A Teams-centered contact center with advanced routing, visual IVR, analytics, and digital channels.
- Workforce management
- IVR builder
- Inbound calling
6.8/10★★★☆☆Visit Landis -
Best forTeams needing full inbound and outbound tooling
A full contact center suite for teams that need substantial outbound dialing.
- Workforce management
- IVR builder
- Inbound calling
6.7/10★★★☆☆Visit GoContact -
Best forFlexible deployment with built-in CRM
A flexible omnichannel contact center with built-in CRM, routing, dialing, and AI analytics.
- Workforce management
- Outbound dialer
6.6/10★★★☆☆Visit HoduCC -
Best forOmnichannel teams needing flexible routing and QA
A broad CCaaS suite for teams that need routing, workforce tools and quality analytics.
- Workforce management
- IVR builder
- Inbound calling
6.5/10★★★☆☆Visit Dollu -
Best forTraditional omnichannel call-center operations
A broad call-center suite for traditional inbound, outbound, and omnichannel operations.
- Outbound dialer
6.4/10★★★☆☆Visit Vocalcom -
Best forTeams needing hybrid messaging and voice operations
A hybrid-ready contact center combining voice, messaging, routing and supervisor tools.
- Outbound dialer
6.3/10★★★☆☆Visit Exotel -
Best forTeams coordinating omnichannel queues and outbound campaigns
A feature-rich choice for teams managing voice, messaging, and outbound campaigns in shared queues.
- IVR builder
- Inbound calling
- Outbound dialer
6.2/10★★★☆☆Visit site -
Best forSelf-hosted or hybrid contact centers
A broad contact center suite for teams needing voice, digital channels, and deployment choice.
- Workforce management
- IVR builder
- Inbound calling
6.1/10★★★☆☆Visit Sytel -
Best forTeams needing voice, chat, and social engagement tools
A broad contact center suite for teams combining voice, chat, and social channels.
- IVR builder
- Inbound calling
- Outbound dialer
6.0/10★★★☆☆Visit Huawei Cloud -
Best forAvaya environments needing self-hosted contact center
A broad self-hosted contact center choice for organizations built around Avaya.
- Inbound calling
- Outbound dialer
5.9/10★★★☆☆Visit Avaya -
Best forGrowing teams seeking low-cost breadth
Voiso offers broad call center coverage at a relatively low annual starting price.
- Workforce management
- IVR builder
- Inbound calling
5.8/10★★★☆☆Visit Voiso -
Best forEuropean teams buying channels à la carte
A modular cloud contact centre for European teams that want channels à la carte.
- Outbound dialer
5.7/10★★★☆☆Visit Daktela -
Best forTeams needing browser-based hosted contact-center access
A browser-based contact center with routing, IVR, dialing, dashboards, and reporting.
- IVR builder
- Inbound calling
- Outbound dialer
5.6/10★★★☆☆Visit site -
Best forTeams needing mobile-enabled omnichannel service
UJET combines voice, digital channels, routing, and mobile SDKs in a cloud contact center.
- Outbound dialer
5.5/10★★★☆☆Visit UJET -
Best forEstablished European-style omnichannel operations
A mature cloud contact center for broad omnichannel and outbound operations.
- Outbound dialer
5.4/10★★★☆☆Visit Odigo -
Best forFinancial-service teams needing secure payments
A broad cloud contact center platform with secure voice payment capture and AI automation.
- IVR builder
- Inbound calling
- Outbound dialer
5.3/10★★★☆☆Visit SharpenCX -
Best forContact centers needing workforce controls
A broad cloud contact center for teams that need calling and workforce controls.
- Workforce management
- IVR builder
- Inbound calling
5.2/10★★★☆☆Visit Ytel -
Best forTeams needing broad integrations and mobile access
A broad cloud contact center with strong integrations, mobile access, and omnichannel tools.
- Workforce management
- IVR builder
- Inbound calling
5.1/10★★★☆☆Visit ZIWO -
Best forTeams wanting affordable voice plus digital support channels
A flexible voice and digital support suite, with separate pricing for voice and chat.
- Outbound dialer
5.0/10★★☆☆☆Visit Comm100 -
Best forCustomer support teams centered on conversations and SLAs
A capable omnichannel support hub, but its €89 entry price narrows its appeal.
4.9/10★★☆☆☆Visit Dixa -
Best forTeams wanting a 21-day trial and multichannel basics
A multichannel contact center with inbound, outbound, IVR, and CRM support.
- IVR builder
- Inbound calling
- Outbound dialer
4.8/10★★☆☆☆Visit Ozonetel -
Best forTeams prioritizing Salesforce and AI assistance
A Salesforce-focused contact center with broad channel support and a high starting price.
- IVR builder
- Inbound calling
- Outbound dialer
4.7/10★★☆☆☆Visit Sangoma CX -
Best forSalesforce-centric teams needing supervisor controls
A Salesforce-centered cloud contact center with strong supervisor controls and omnichannel features.
- Outbound dialer
4.5/10★★☆☆☆Visit Natterbox -
Best forCRM-centric teams needing CTI controls
A CRM-focused CTI platform with calling, logging, dialers, and agent tools.
4.4/10★★☆☆☆Visit Nectar Desk
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Inbound calling | Outbound dialer | IVR builder | Digital channel scope | Workforce management | Score |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Genesys Cloud CX | No | $75/user/mo | 9.4 | |||||
| 2 | Amazon Connect | No | Yes | Yes | Yes | Omnichannel | Yes | 9.3 | |
| 3 | NICE CXone | No | $110/user/mo | 9.2 | |||||
| 4 | RingCentral RingCX | No | Yes | Yes | Yes | Omnichannel | Yes | 9.1 | |
| 5 | 8x8 Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 9.0 | |
| 6 | Zoom Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 8.9 | |
| 7 | Mitel CX | Yes | Yes | Yes | Omnichannel | Yes | 8.8 | ||
| 8 | Avaya Experience Platform | No | $48/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 8.7 |
| 9 | Google Contact Center AI Platform | No | Yes | Yes | Yes | Omnichannel | 8.6 | ||
| 10 | Zendesk Contact Center | No | $33/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 8.5 |
| 11 | GoTo Contact Center | Yes | Yes | Yes | Omnichannel | 8.4 | |||
| 12 | Vonage Contact Center | No | Yes | Yes | Yes | Omnichannel | Yes | 8.3 | |
| 13 | MiContact Center Business | Yes | Yes | Yes | Omnichannel | Yes | 8.2 | ||
| 14 | MiContact Center Enterprise | No | Yes | 8.1 | |||||
| 15 | OpenScape Contact Center Enterprise | Yes | Yes | Yes | Omnichannel | No | 8.0 | ||
| 16 | Freshcaller | Yes | $15/user/mo | 7.9 | |||||
| 17 | Talkdesk CX Cloud | No | $85/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 7.8 |
| 18 | Diabolocom | No | $60/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 7.7 |
| 19 | Twilio Flex | No | $35/user/mo | Yes | Yes | Yes | Omnichannel | No | 7.6 |
| 20 | uContact | No | $59.99/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 7.5 |
| 21 | Dialpad Support | No | $80/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 7.4 |
| 22 | Agentforce Contact Center | No | $50/user/mo | Yes | 7.3 | ||||
| 23 | Netcall Omnichannel Contact Centre | Yes | Yes | Yes | Omnichannel | Yes | 7.2 | ||
| 24 | Sinch Contact Pro | Yes | Yes | Yes | Omnichannel | 7.1 | |||
| 25 | Altitude Xperience | Yes | Yes | Yes | Omnichannel | Yes | 7.0 | ||
| 26 | storm CONTACT | Yes | Yes | Yes | Omnichannel | Yes | 6.9 | ||
| 27 | Landis Contact Center | No | $75/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 6.8 |
| 28 | GoContact | No | $75/mo | Yes | Yes | Yes | Omnichannel | Yes | 6.7 |
| 29 | HoduCC | No | Yes | Yes | 6.6 | ||||
| 30 | Dollu CCaaS | Yes | Yes | Yes | Omnichannel | Yes | 6.5 | ||
| 31 | Vocalcom Hermes360 | Yes | 6.4 | ||||||
| 32 | Exotel Contact Center | Yes | 6.3 | ||||||
| 33 | My Country Mobile Contact Center | No | Yes | Yes | Yes | Omnichannel | 6.2 | ||
| 34 | Softdial Contact Center | Yes | Yes | Yes | Omnichannel | Yes | 6.1 | ||
| 35 | Huawei Cloud Customer Engagement Center | No | Yes | Yes | Yes | Omnichannel | 6.0 | ||
| 36 | Avaya Aura Contact Center | Yes | Yes | Voice_plus_digital | 5.9 | ||||
| 37 | Voiso | No | $24/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 5.8 |
| 38 | Daktela Contact Center | No | €12/user/mo | Yes | 5.7 | ||||
| 39 | Airtel Hosted Contact Center | Yes | Yes | Yes | Voice_plus_digital | 5.6 | |||
| 40 | UJET | No | $65/user/mo | Yes | 5.5 | ||||
| 41 | Odigo | No | €40/user/mo | Yes | 5.4 | ||||
| 42 | SharpenCX | Yes | Yes | Yes | Omnichannel | 5.3 | |||
| 43 | Ytel Contact Center | Yes | Yes | Yes | Voice_plus_digital | Yes | 5.2 | ||
| 44 | ZIWO | No | $40/user/mo | Yes | Yes | Yes | Omnichannel | Yes | 5.1 |
| 45 | Comm100 Contact Center | No | $22/user/mo | Yes | 5.0 | ||||
| 46 | Dixa | No | €89/seat/mo | 4.9 | |||||
| 47 | Ozonetel CloudAgent | No | Yes | Yes | Yes | Omnichannel | 4.8 | ||
| 48 | Sangoma CX | $129/user/mo | Yes | Yes | Yes | Omnichannel | 4.7 | ||
| 49 | Natterbox | No | $82/user/mo | Yes | 4.5 | ||||
| 50 | Nectar Desk CTI | No | $50/seat/mo | 4.4 |
Head-to-head All 16 comparisons →
- Genesys Cloud CX vs 8x8 Contact Center
- Genesys Cloud CX vs Mitel CX
- Amazon Connect vs 8x8 Contact Center
- Amazon Connect vs Mitel CX
- NICE CXone vs RingCentral RingCX
- NICE CXone vs 8x8 Contact Center
- NICE CXone vs Mitel CX
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How we rank call center software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update