ZIWO
ZIWO: A broad cloud contact center with strong integrations, mobile access, and omnichannel tools. Ranked #44 of 120 in Call Center Software by our editors (5.1/10); pricing: Paid; best for teams needing broad integrations and mobile access.
At a glance
- Editor score5.1 / 10
- PricingPaid
- Best forTeams needing broad integrations and mobile access
- Free planNo
- Paid from$40/user/mo
- Outbound dialerYes
- Founded2011 · Dubai, United Arab Emirates
- Facts checked22 Sep 2026
Where it wins
- Combines inbound, outbound, IVR, routing, recording, and monitoring
- Supports 18+ CRM plugins, API webhooks, and many named integrations
- Adds mobile apps, WhatsApp, and AI call analysis on the contact-center tier
Where it doesn't
- No free plan is available
- The $40 tier is a phone system, not the full contact center
- Mobile apps and advanced contact-center tools start at $109 per user monthly
Our verdict on ZIWO
ZIWO is a cloud contact center platform for sales, support, and customer-service teams. It combines inbound and outbound HD calling with IVR configuration, call routing, queue management, recording controls, agent status tools, live dashboards, and workforce-management capabilities. Desktop, web, iOS, Android, and API access support teams working across office and mobile environments. Regional hosting, Arabic-language support, and compliance capabilities make it particularly relevant to organizations with Middle East and North Africa operations or local data and telecom requirements.
The published plans separate a phone system from the broader contact-center product. Cloud Business Phone System costs $40 per user per month and includes a desktop softphone, standard IVR, inbound roaming agent, and standard DID. Cloud Contact Center costs $109 per user per month and adds Android and iOS apps, 18+ CRM plugins and API webhooks, unlimited call recordings, advanced analytics, live dashboards, auto-dialing, call queue management, and WhatsApp conversations. Enterprise adds private or public cloud deployment, bring-your-own SIP trunk, custom data storage policy, custom integrations, advanced IVR, and 24/7 support.
ZIWO’s ecosystem is a central strength. Named integrations include Salesforce, Zoho, Zendesk, HubSpot, Microsoft Dynamics, Intercom, Pipedrive, Freshdesk, Freshsales, Bitrix24, Zapier, Azure, Calabrio, Foodics, and Freshchat. Its AI feature set covers transcription, summaries, translation, sentiment analysis, and tagging, while WhatsApp templates extend conversations beyond voice. Teams seeking a connected, mobile-enabled contact center should consider ZIWO; organizations needing only basic telephony may find the $40 plan sufficient, while teams requiring the broader feature set should budget for the $109 tier.
Your product? Our editors can test ZIWO in depth and publish a review, labelled as paid · from $149/mo →
ZIWO pricing
ZIWO fact sheet
| Free plan | No |
|---|---|
| Paid from | $40/user/mo |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | ISO 27001, GDPR |
| Support | Email, Live chat, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20+ integrations: Bitrix24, Freshchat, Salesforce, Zoho, Zapier, Freshdesk … See all → |
| Pricing | Paid (source) |
| Website | ziwo.io |
| Facts checked | 22 Sep 2026 |
ZIWO integrations
ZIWO lists 20+ integrations on its own site — the 18 named here are the ones its pages call out.
- Bitrix24
- Freshchat
- Salesforce
- Zoho
- Zapier
- Freshdesk
- Zendesk
- Microsoft Dynamics
- Intercom
- HubSpot
- Calabrio
- Foodics
- Pipedrive
- Azure
- Freshsales
- Odoo
- Kommo
- LeadSquared
Alternatives to ZIWO
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
Also Ranked In
ZIWO is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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