Privacy Policy

Who we are

iTechGuides.com is owned and operated by Shopflex Limited, a UK registered company. Shopflex runs a number of niche e-commerce stores and content sites, of which iTechGuides.com is one of them. iTechGuides.com is compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679. It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it. This Privacy Policy discloses the privacy practices for Shopflex Limited, and by extension iTechGuides.com

Section 1 – How we collect and use your information

When you make a purchase on our store, as part of the buying and selling process, we collect the personal information you provide such as your name, delivery address, email address and password. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. This information also helps us fight spam. With your permission, we may also send you emails about our site, new products and other updates. We may also collect your name or email via our Contact Us page.

Section 2 – Consent

How we get your consent

When you provide us with personally identifiable information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, surveys etc., we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How you can withdraw your consent

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Contact Me or mailing me at:

Shopflex Limited
300 Lenora Street #610
Seattle, WA 98121.
United States

Section  3 – Disclosure

We may disclose your personal information if:

  • you instruct us to do so
  • we are required by law to do so
  • it is necessary to perform the contractual obligations in our Terms of Use
  • you have consented to this, which you can revoke whenever you so wish
  • you do so by yourself
  • it is necessary to do so for the sake of public interest

Section 4 – Web Hosting

Our website is hosted by 20i.com. They provide us with the online platform that allows us to publish contents and sell our digital products and services to you. Your data is stored through host data storage, databases and their general application. Your data  is stored on a secure server behind a firewall. To make our website faster, we may also use a service called Content Delivery Network (CDN). The CDN Provider caches some of our website data in locations around the globe. This allows our web page to be delivered to you using the server closest to you, making it faster for you to load and use our website. Our CDN service is provided by CloudFlare. To see current locations CloudFlare could store our site data, see CloudFlare Network.

Section 5 – Payment

If you make payment via this site, we use Stripe to process your credit and debit card payment. We also use PayPal for payment processing. All payments are encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Section 6 – Third-party services

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the way your personal information will be handled by these providers.

Below are the links to the Privacy Policy of our payment processors, Stripe and PayPal

Stripe’s Privacy Policy (opens in a new window)
PayPal’s Privacy Policy (opens in a new window)

You could also read the Privacy Policy of our hosting and CDN providers respectively –

201’s Privacy Policy (opens in a new window)
CloudFlare’s Privacy Policy (opens in a new window)

Remember that certain providers may be in or have facilities that are in a different jurisdiction from yours or iTechGuides.com’s. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.As an example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 7 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.It is important for you to protect against unauthorized access to your password and/or your computer. Always sign off when you finish using a shared computer.

Section 8 – Transfer of Personal Information to Countries outside the EU/EEA

  1. Shopflex Limited is incorporated and based in the United Kingdom. iTechGuides.com, is a site managed by Shopflex Limited and hosted in the United Kingdom and its data stored in the United Kingdom. Due to our use of use of a CDN provider (see Section 4 above) your data may be transferred outside the European Union (“EU”) and European Economic Area (“EEA”). Such transfer is necessary for the performance of the contract between you and Shopflex and by extension iTechGuides.com (article 49.1 (b) of the GDPR).
  2. The staff and company (Shopflex Limited, UK and
    iTechGuides.com.com) may also be established in countries outside the EU/EEA because of our global reach. Your data may, therefore, be transferred outside the European Union (“EU”) and European Economic Area (“EEA”) at some point to enable us to provide you with services to ensure that you have a good experience on our platform. Such transfers are necessary for the performance of the contract between you and the staff and Shopflex (iTechGuides.com) (article 49.1 (b) of the GDPR).
  3. Your personal information is also transferred to and processed by third party payment providers and your bank. Such transfers are necessary for the performance of the contract between you and
    iTechGuides.com (article 49.1 (b) of the GDPR).

Section 9 – Cookies

Cookies are alphanumeric identifiers in the form of text files that are inserted and stored by your web browser on your hard drive. iTechGuides.com use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.We may contract third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business and also provide you better service. You may disable cookies through your individual browser options if you so desire, but it may limit your experience on our platform. Please be assured that our use of cookies does not contain any personal or private information and are free from viruses. Please click here to learn more about cookies.

Section 10 – Google Analytics

iTechGuides.com uses Google Analytics for marketing and personal data optimization purposes. iTechGuides.com also uses Google Digital Marketing to propose targeted offers. To find out more about Google Analytics: Click here To find out more about Google Digital Marketing: Click here You may opt out of Google Analytics if you so desire. To learn more about how to opt out, please click here

Section 11 – Facebook Pixel

We may use the “visitor action pixels” from Facebook Inc. on our website. Facebook incorporated is located at the following addresses:Facebook Headquarter, 1, Hacker Way, Menlo Park, CA 94025, USA.Facebook Ireland Ltd., 4, Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.With this visitor action pixels, we track user behavior after they have clicked on our Facebook ads. This helps us measure the effectiveness of Facebook ads for research purposes. We do not see the personal data of individual users collected through this medium. However, this data is stored and processed by Facebook, which is why we deem it fit to let you know. This information may be linked to your Facebook account by Facebook and they may also use it for their own promotional purposes, in line with Facebook’s Data Usage Policy You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.The use of this service is based on Article 6 paragraph 1 sentence 1 letter of the GDPR. You may decide to opt out of the collection of your data by Facebook pixel, or to the use of your data for displaying Facebook ads by contacting Facebook here

Section 12 – Age of Consent

Our website is offered and available to you only if you are 18 years or older, or if you are between 13 and 18 years old and have obtained the consent of a parent or legal guardian prior to accessing the website, registering an account, or using the Services. If you do not meet this eligibility requirement, you may not use our website or Services.
iTechGuides.com does not knowingly collect or store any personal information from or about children under the age of 13. We will delete such information if we become aware that it has been submitted through our website. Parents or legal guardians who believe that iTechGuides.com might have any information from or about a child under the age of 13 may submit a request to privacy@iTechGuides.com and request that such information be removed. We will also ensure such information is blacklisted and not allowed on our website until the child is more than the age of a minor.

Section 13 – Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by sending a mail to:
privacy@iTechGuides.com or by mail to:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by sending a mail to:
privacy@iTechGuides.com or by mail to:

[Re: Privacy Compliance Officer]
Shopflex Limited
300 Lenora Street #610
Seattle, WA 98121
United States

This privacy policy takes effect from February 2019.privacy@iTechGuides.com or by mail to:

[Re: Privacy Compliance Officer]
Shopflex Limited
300 Lenora Street #610
Seattle, WA 98121
United States

This privacy policy takes effect from April 2019.