The Best Chatbot Builders in 2026
We researched chatbot builders from their official websites, including pricing pages, plan tables and product documentation. Rankings reflect each platform’s core bot-building job, value for money and verified features across website and messaging deployments.
Our top picks
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Top ranked
IBM watsonx Assistant#1 of 2579.4/10A multichannel IBM chatbot platform with visual flows, AI search and human escalation.
Free plan · 30-day trial
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Runner-up
LivePerson Conversational Cloud#2 of 2579.3/10A mature platform for brands combining AI agents, messaging, voice, and human support.
Pricing on request
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Top-ranked free plan
Rasa#14 of 2578.0/10A controllable chatbot platform for teams that need private deployment and explicit logic.
Free plan · pricing on request
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 257 tools, best first · page 1 of 6
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Best forOrganizations wanting IBM-backed chatbot tooling
A multichannel IBM chatbot platform with visual flows, AI search and human escalation.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
Free plan · 30-day trial Our IBM watsonx Assistant verdict → Visit IBMFor vendors Sponsor this spot · #1 · $149/mo →9.4/10★★★★★Visit IBM -
Best forMature brands combining messaging, voice, and agents
A mature platform for brands combining AI agents, messaging, voice, and human support.
- Human handoff
9.3/10★★★★★Visit LivePerson -
Best forOracle customers needing enterprise assistant integration
A broad enterprise assistant platform for Oracle-centered teams.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
9.2/10★★★★★Visit Oracle -
Best forAWS users needing usage-based chatbot infrastructure
Usage-based chatbot infrastructure with deep AWS integrations and multichannel deployment.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
9.1/10★★★★★Visit Amazon Lex -
Best forBusinesses wanting chatbot plus full support operations
A broad support workspace that combines Fin AI Agent with live-agent operations.
9.0/10★★★★☆Visit Intercom -
Best forEnterprise teams needing end-to-end virtual assistants
An enterprise IVA platform for automated, grounded, and agent-assisted customer service.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
8.9/10★★★★☆Visit Verint -
Best forEstablished enterprises needing guided conversation design
A mature enterprise chatbot builder with multichannel flows, AI, analytics, and human handoff.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
8.8/10★★★★☆Visit LivePerson -
Best forMultilingual teams using templates and visual flows
A visual, multilingual chatbot platform for enterprises managing support across channels.
- AI bot generation
- Visual flow builder
- Human handoff
8.7/10★★★★☆Visit Chatlayer -
Best forOmnichannel bots with rich message types
A flexible choice for omnichannel bots with AI, rich messages, and agent handoff.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
8.6/10★★★★☆Try Infobip Answers -
Best forEnterprise contact centers needing omnichannel bots
A contact-center chatbot builder with strong routing and handoff, but a high paid entry point.
- Visual flow builder
- Knowledge-base answers
- Human handoff
8.4/10★★★★☆Visit NiCE -
Best forEnterprise teams building governed AI assistants
A governed chatbot platform for enterprise assistants across channels, systems, and teams.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
8.3/10★★★★☆Visit Kore.ai -
Best forContact centers needing voice and RAG capabilities
A contact-center-focused builder combining visual flows, RAG, voice, and human handoff.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
8.2/10★★★★☆Visit Cognigy -
Best forLarge support organizations buying enterprise AI
A broad enterprise chatbot platform with strong workflows, handoffs, and contact-center integrations.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
8.1/10★★★★☆Visit Ada -
Best forDevelopers needing controllable, private deployment
A controllable chatbot platform for teams that need private deployment and explicit logic.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
8.0/10★★★★☆Visit Rasa -
Best forTeams prototyping and deploying AI workflows
A visual AI agent builder with multichannel deployment, integrations, and team controls.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
7.9/10★★★★☆Visit Voiceflow -
Best forEnterprise teams wanting broad AI automation
A broad AI agent platform for enterprise service workflows across major channels.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
7.8/10★★★★☆Visit Yellow.ai -
Best forRich-message commerce and campaign bots
A multichannel builder for rich-message campaigns, commerce, and routed support.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
7.7/10★★★★☆Visit Gupshup -
Best forBroad-channel bots with extensive integrations
A flexible no-code chatbot builder with broad channel coverage and deep integrations.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
7.6/10★★★★☆Visit Chat Data -
Best forVisual chatbot builders needing affordable plans
A visual chatbot builder with AI, human handoff, analytics, and a free plan.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
7.5/10★★★★☆Visit Landbot -
Best forTeams building full-featured multichannel bots
A broad toolkit for teams creating multichannel AI bots with visual controls.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
7.4/10★★★★☆Visit Botpress -
Best forBroad-channel AI support with a free entry tier
A multichannel AI agent platform with a free tier and extensive support workflows.
- Knowledge-base answers
- Human handoff
7.3/10★★★★☆Visit Chatbase -
Best forDocument-grounded support bots with citations
A citation-focused chatbot platform with broad ingestion, workflows, and multichannel support.
- AI bot generation
- Knowledge-base answers
- Human handoff
7.2/10★★★★☆Visit DocsBot AI -
Best forContact centers needing voice and assist
A contact-center platform for omnichannel AI agents, workflows, escalation and agent assist.
- Human handoff
7.1/10★★★★☆Visit Capacity -
Best forWhatsApp-centric sales and support teams
A WhatsApp-focused chatbot and engagement suite for sales, support, and marketing teams.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
7.0/10★★★★☆Visit WATI -
Best forEstablished omnichannel and commerce deployments
A broad enterprise chatbot platform for commerce, service, and human-assisted support.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
6.9/10★★★☆☆Visit Haptik -
Best forGoverned multi-agent enterprise automation
A governed, multichannel platform for coordinating AI agents across enterprise workflows.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
6.8/10★★★☆☆Visit OneReach.ai -
Best forGlobal teams needing governed multilingual automation
A governed, multilingual platform for automating customer support across chat, voice, and messaging.
- Human handoff
6.6/10★★★☆☆Visit Inbenta -
Best forEcommerce teams needing affordable website chat
A paid chatbot builder for ecommerce teams that need website chat, AI, and human handoff.
6.5/10★★★☆☆Visit ChatBot -
Best forWeb support teams needing rich knowledge answers
A web-oriented chatbot combining generative answers, visual flows, and human handoff.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
6.4/10★★★☆☆Visit Comm100 -
Best forSocial and messaging marketing automation
A strong fit for social and messaging automation, with visual flows and team inbox tools.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
6.3/10★★★☆☆Visit Manychat -
Best forIndian businesses needing omnichannel AI automation
A broad omnichannel chatbot platform for Indian businesses automating support, sales, and messaging.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
6.2/10★★★☆☆Visit Celetel -
Best forBusinesses automating WhatsApp sales conversations
A WhatsApp-first platform combining campaigns, AI agents, automation, payments, and live support.
- Human handoff
6.1/10★★★☆☆Visit AiSensy -
Best forContact centers automating deterministic service workflows
A multichannel enterprise platform for structured service automation with human oversight.
- AI bot generation
- Visual flow builder
- Human handoff
5.9/10★★★☆☆Visit Pypestream -
Best forCommerce support teams needing multilingual automation
A broad customer-service automation platform for commerce teams managing many channels.
- Human handoff
5.7/10★★★☆☆Visit Zowie -
Best forPrivate-cloud AI agents with transactions
A private-cloud chatbot platform for multilingual support, transactions, and human handoff.
- AI bot generation
- Human handoff
5.6/10★★★☆☆Visit Helo Convo -
Best forWebsite support bots with cited answers
A cited-answer chatbot with workflows, handoff, and a high paid entry price.
- AI bot generation
- Knowledge-base answers
- Human handoff
5.5/10★★★☆☆Visit Wonderchat -
Best forMultilingual AI support across chat and voice
A multilingual chatbot builder for chat, voice, omnichannel support, and human escalation.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
5.4/10★★★☆☆Visit Verloop.io -
Best forSmall businesses needing budget live chat and bots
A budget-friendly chatbot and live-chat platform with strong channel and AI coverage.
5.3/10★★★☆☆Visit WotNot -
Best forEnterprises needing governed agent orchestration
A governed agent builder for enterprises connecting workflows, knowledge, and approvals.
5.2/10★★★☆☆Visit Druid -
Best forEnterprise customer-service automation
A multichannel platform for automating service resolution while supporting human escalation.
- AI bot generation
- Human handoff
5.1/10★★★☆☆Visit Netomi -
Best forOrganizations wanting affordable supported chat
Affordable supported chat with visual building, AI agents, routing and omnichannel messaging.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
5.0/10★★☆☆☆Try Click4Assistance -
Best forCommerce teams combining chat, voice, and sales
A paid web platform combining AI chat, voice, commerce actions, and human handoff.
- Human handoff
4.9/10★★☆☆☆Visit Guzli -
Best forEstablished teams with large chatbot budgets
A capable no-code chatbot platform for established teams with substantial budgets.
- AI bot generation
- Visual flow builder
- Knowledge-base answers
4.8/10★★☆☆☆Visit BotXO -
Best forWebsite knowledge bots with developer controls
A developer-friendly knowledge bot with strong deployment options and a $59 monthly entry price.
- Knowledge-base answers
- Human handoff
4.7/10★★☆☆☆Visit SiteGPT -
Best forWhatsApp teams managing sales and campaigns
A broad WhatsApp-focused platform for campaigns, qualification, routing, and team handoff.
- Human handoff
4.7/10★★☆☆☆Visit Gallabox -
Best forWhatsApp automation for regional businesses
A WhatsApp-focused automation platform for regional teams that need flows, leads, and handoff.
- AI bot generation
- Visual flow builder
- Human handoff
4.6/10★★☆☆☆Visit Ominiflow -
Best forEnterprises prioritizing voice, testing, and controls
A controlled enterprise chatbot platform spanning voice, digital channels, workflows, and testing.
- Human handoff
4.5/10★★☆☆☆Visit boost.ai -
Best forTeams connecting agents to many business systems
A governed AI agent platform for teams automating work across business systems.
- Visual flow builder
- Knowledge-base answers
- Human handoff
4.4/10★★☆☆☆Visit Workato -
Best forMarketing teams focused on lead nurturing
A broad chatbot and nurture platform for teams focused on lead conversion.
- Human handoff
4.4/10★★☆☆☆Visit Customers.ai -
Best forBudget teams combining bots and live chat
A budget-friendly blend of chatbot automation, live chat, routing, and ticketing.
4.4/10★★☆☆☆Visit REVE Chat
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Deployment channels | Visual flow builder | AI bot generation | Knowledge-base answers | Score |
|---|---|---|---|---|---|---|---|---|
| 1 | IBM watsonx Assistant | Yes | Multichannel | Yes | Yes | Yes | 9.4 | |
| 2 | LivePerson Conversational Cloud | 9.3 | ||||||
| 3 | Oracle Digital Assistant | No | Multichannel | Yes | Yes | Yes | 9.2 | |
| 4 | Amazon Lex | No | $0.00075/unit usage-based | Multichannel | Yes | Yes | Yes | 9.1 |
| 5 | Intercom | No | $29/seat/mo | 9.0 | ||||
| 6 | Verint Intelligent Virtual Assistant | Multichannel | Yes | Yes | Yes | 8.9 | ||
| 7 | LivePerson Conversation Builder | No | Multichannel | Yes | Yes | Yes | 8.8 | |
| 8 | Chatlayer by Sinch | Multichannel | Yes | Yes | 8.7 | |||
| 9 | Infobip Answers | Multichannel | Yes | Yes | Yes | 8.6 | ||
| 10 | NiCE AI Chatbot Builder | No | $110/user/mo | Multichannel | Yes | Yes | 8.4 | |
| 11 | Kore.ai | Multichannel | Yes | Yes | Yes | 8.3 | ||
| 12 | Cognigy | Multichannel | Yes | Yes | Yes | 8.2 | ||
| 13 | Ada | No | Multichannel | Yes | Yes | Yes | 8.1 | |
| 14 | Rasa | Yes | Multichannel | Yes | Yes | Yes | 8.0 | |
| 15 | Voiceflow | Multichannel | Yes | Yes | Yes | 7.9 | ||
| 16 | Yellow.ai | Yes | Multichannel | Yes | Yes | Yes | 7.8 | |
| 17 | Gupshup | No | $0.001/unit usage-based | Multichannel | Yes | Yes | Yes | 7.7 |
| 18 | Chat Data | Yes | $15.83/mo | Multichannel | Yes | Yes | Yes | 7.6 |
| 19 | Landbot | Yes | €32/mo | Multichannel | Yes | Yes | Yes | 7.5 |
| 20 | Botpress | Yes | $150/mo | Multichannel | Yes | Yes | Yes | 7.4 |
| 21 | Chatbase | Yes | $40/mo | Multichannel | No | Yes | 7.3 | |
| 22 | DocsBot AI | Yes | $49/mo | Multichannel | Yes | Yes | 7.2 | |
| 23 | Capacity | No | 7.1 | |||||
| 24 | WATI | No | Multichannel | Yes | Yes | Yes | 7.0 | |
| 25 | Haptik | Multichannel | Yes | Yes | Yes | 6.9 | ||
| 26 | OneReach.ai | No | Multichannel | Yes | Yes | Yes | 6.8 | |
| 27 | Inbenta | No | 6.6 | |||||
| 28 | ChatBot | No | $19/user/mo | 6.5 | ||||
| 29 | Comm100 Chatbot | No | Multichannel | Yes | Yes | Yes | 6.4 | |
| 30 | Manychat | Yes | Multichannel | Yes | Yes | Yes | 6.3 | |
| 31 | Celetel | No | ₹1,599/mo | Multichannel | Yes | Yes | Yes | 6.2 |
| 32 | AiSensy | Yes | $45/mo | 6.1 | ||||
| 33 | Pypestream | Multichannel | Yes | Yes | 5.9 | |||
| 34 | Zowie | 5.7 | ||||||
| 35 | Helo Convo | Multichannel | No | Yes | 5.6 | |||
| 36 | Wonderchat | Yes | $124/mo | Multichannel | Yes | Yes | 5.5 | |
| 37 | Verloop.io | Multichannel | Yes | Yes | Yes | 5.4 | ||
| 38 | WotNot | No | $29/mo | 5.3 | ||||
| 39 | Druid AI Agent Builder | No | 5.2 | |||||
| 40 | Netomi | Multichannel | Yes | 5.1 | ||||
| 41 | Click4Assistance | No | £19.95/user/mo | Multichannel | Yes | Yes | Yes | 5.0 |
| 42 | Guzli | 4.9 | ||||||
| 43 | BotXO | No | $3,300/yr | Multichannel | Yes | Yes | Yes | 4.8 |
| 44 | SiteGPT | No | $468/yr | Multichannel | Yes | 4.7 | ||
| 45 | Gallabox | No | $112/mo | 4.7 | ||||
| 46 | Ominiflow | No | Messaging | Yes | Yes | 4.6 | ||
| 47 | boost.ai | No | 4.5 | |||||
| 48 | Workato Agentic | Yes | $75/mo | Yes | Yes | 4.4 | ||
| 49 | Customers.ai | No | 4.4 | |||||
| 50 | REVE Chat | Yes | $14.99/mo | 4.4 |
Head-to-head All 25 comparisons →
- IBM watsonx Assistant vs LivePerson Conversational Cloud
- IBM watsonx Assistant vs Oracle Digital Assistant
- IBM watsonx Assistant vs Amazon Lex
- IBM watsonx Assistant vs Intercom
- IBM watsonx Assistant vs Verint Intelligent Virtual Assistant
- IBM watsonx Assistant vs LivePerson Conversation Builder
- IBM watsonx Assistant vs Chatlayer by Sinch
- LivePerson Conversational Cloud vs Oracle Digital Assistant
- LivePerson Conversational Cloud vs Amazon Lex
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How we rank chatbot builders
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update