LivePerson Conversational Cloud
LivePerson Conversational Cloud: A broad voice and messaging platform with enterprise automation and contact-sales pricing. Ranked #4 of 55 in AI Customer Service Agents by our editors (9.0/10); pricing: Pricing on request; best for messaging-heavy organizations with voice support.
At a glance
- Editor score9.0 / 10
- PricingPricing on request
- Best forMessaging-heavy organizations with voice support
- Workflow actionsYes
- Founded1995 · New York, New York, United States
- Facts checked23 Sep 2026
Where it wins
- Supports messaging, voice, mobile, SMS, email, and social channels
- Combines AI agents, bot flows, routing, handoff, and analytics
- Offers APIs, SDKs, custom workflows, and enterprise integrations
Where it doesn't
- Pricing requires contacting sales for a quote
- Advanced capabilities are reserved for higher tiers
- The broad platform may exceed the needs of narrow support teams
Our verdict on LivePerson Conversational Cloud
LivePerson Conversational Cloud is an enterprise customer-engagement platform for brands and contact centers. It brings AI agents, automated conversation flows, human-agent workspaces, routing, knowledge answers, analytics, and integrations into one environment. Its channel coverage includes web, mobile apps, SMS, email, WhatsApp, Apple Messages for Business, social messaging, regional messaging services, and voice, making it suited to organizations that need support across both digital and phone interactions.
Pricing is organized into Bronze, Silver, and Gold tiers, with quote-based purchasing. Bronze provides a messaging-first agent and supervisor workspace plus multi-channel communication capabilities. Silver adds intelligent automation for self-service, Conversation Builder, and KnowledgeAI. Gold adds advanced analytics, generative AI, AI agents, and conversational intelligence. The tier structure gives buyers a clear progression from agent operations to automation and advanced AI, but teams must engage sales to determine the price.
The platform’s main strength is its combination of automation and escalation. Conversation Builder can support bot flows, while intent detection, routing, orchestration, and KnowledgeAI help direct and answer conversations. Human-agent transfer supports more complex interactions, and analytics and reporting provide visibility into conversations. LivePerson also lists integrations with Workato, Medallia, Salesforce, IBM Watson, Google Dialogflow, Amazon Lex, and Microsoft bots, alongside APIs and SDKs for custom connections. It is a strong fit for messaging-heavy organizations adding voice support and enterprise workflows; teams seeking a small, narrowly focused support tool may prefer a simpler option.
Your product? Our editors can test LivePerson Conversational Cloud in depth and publish a review, labelled as paid · from $149/mo →
LivePerson Conversational Cloud pricing
All 3 LivePerson Conversational Cloud plans and prices →
LivePerson Conversational Cloud fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Supported channels | Web messaging, app messaging, RCS, SMS, Apple Messages for Business, WhatsApp, voice, email, Facebook Messenger, Instagram, LINE, WeChat, Viber, KakaoTalk |
| Workflow actions | Yes |
| Human handoff | Yes |
| Voice support | Yes |
| Multilingual support | Yes |
| API access | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML |
| Support | Community, Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 9 integrations: Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful … See all → |
| Pricing | Pricing on request (source) |
| Website | liveperson.com |
| Facts checked | 23 Sep 2026 |
LivePerson Conversational Cloud integrations
LivePerson Conversational Cloud lists 9 integrations on its own site.
- Salesforce
- Microsoft Dynamics
- ServiceNow
- Oracle
- Zendesk
- Contentful
- Google Contact Center AI
- Adobe Experience Cloud
- Workato
See all LivePerson Conversational Cloud integrations →
Alternatives to LivePerson Conversational Cloud
- Salesforce AgentforceA flexible Salesforce-centered agent platform with usage-based and per-user pricing.9.3
- IntercomA chat-centered support platform combining Fin AI Agent with human service workflows.9.2
- Zendesk AI AgentsA broad AI customer service layer for teams already working in Zendesk.9.1
See all LivePerson Conversational Cloud alternatives →
LivePerson Conversational Cloud vs the competition
- LivePerson Conversational Cloud vs Salesforce Agentforce
- LivePerson Conversational Cloud vs Intercom
- LivePerson Conversational Cloud vs Zendesk AI Agents
- LivePerson Conversational Cloud vs Freshworks Freddy AI Agent
- LivePerson Conversational Cloud vs Pega Customer Service
- LivePerson Conversational Cloud vs Sprinklr AI Customer Service
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Also Ranked In
LivePerson Conversational Cloud is ranked in 6 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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