Salesforce Agentforce
Salesforce Agentforce: A Salesforce-centered agent platform with flexible building tools and usage-based pricing. Ranked #1 of 36 in AI Agent Builders by our editors (9.3/10); pricing: Free plan; best for salesforce-centered teams.
At a glance
- Editor score9.3 / 10
- PricingFree plan
- Best forSalesforce-centered teams
- Free planYes
- Paid from$5/user/mo
- Facts checked19 Sep 2026
Where it wins
- Low-code and pro-code tools support varied development teams.
- Testing, simulation, tracing, and batch testing support agent oversight.
- Flows, Apex, MuleSoft, CRM data, and Knowledge connections extend agent actions.
Where it doesn't
- Usage-based pricing can make conversation and credit costs harder to forecast.
- Advanced employee access adds per-user monthly pricing.
- The platform is proprietary rather than open source.
Our verdict on Salesforce Agentforce
Salesforce Agentforce is a platform for creating and deploying AI agents for customer-facing and employee-facing work. It supports low-code and pro-code development, with tools for subagents, natural-language instructions, actions, guardrails, business knowledge, and human review. Salesforce-centered teams are the clearest fit, particularly organizations that want agents to work with CRM data, Salesforce Knowledge, and established Salesforce workflows.
Pricing spans free, consumption-based, and per-user options. Salesforce Foundations is free and includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker, and Agentforce Vibes. Flex Credits cost $500 per 100,000 credits and cover customer-facing agents, employee-facing agents, Agentforce Voice, Digital Wallet, and Slackbot. Conversations cost $2 per conversation, while the Agentforce User License costs $5 per user per month with limited Salesforce CRM objects and metered usage. Agentforce add-ons cost $125 per user per month, Industries add-ons cost $150, and Agentforce 1 Editions cost $550 per user per month with the Agentforce add-on and 2.5 million Flex Credits per org per year.
Its strongest advantage is the connection between agent development and the Salesforce ecosystem. Agents can use Flows, Apex, MuleSoft APIs, CRM data, Knowledge, external systems, applications, and web or messaging channels. Testing, simulation, tracing, batch testing, REST sessions and messaging, web search, scheduled actions, event-triggered actions, and human review add control around deployment. Teams already organized around Salesforce should consider Agentforce when they need these connections and multiple building approaches. Organizations seeking an open-source platform or simpler fixed-price planning may prefer a narrower alternative.
Your product? Our editors can test Salesforce Agentforce in depth and publish a review, labelled as paid · from $149/mo →
Salesforce Agentforce pricing
All 7 Salesforce Agentforce plans and prices →
Salesforce Agentforce fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $5/user/mo |
| App connectors | Not verified |
| Included agents | Not verified |
| Run limit | Not verified |
| Scheduled runs | Yes |
| Human approvals | Yes |
| Web browsing | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Integrations | 8 integrations: Salesforce Flows, Apex, MuleSoft APIs, Salesforce CRM data, Salesforce Knowledge, External systems … |
| Pricing | Free plan (source) |
| Website | salesforce.com |
| Facts checked | 19 Sep 2026 |
Salesforce Agentforce integrations
Salesforce Agentforce lists 8 integrations on its own site.
- Salesforce Flows
- Apex
- MuleSoft APIs
- Salesforce CRM data
- Salesforce Knowledge
- External systems
- External applications
- Web and messaging channels
Alternatives to Salesforce Agentforce
- ServiceNow AI Agent StudioA governed workspace for coordinating AI agents across service-management workflows.9.1
- UiPath Agent BuilderA UiPath-native agent builder for teams combining AI agents, RPA, APIs, and human review.9.0
- IBM watsonx OrchestrateA governed agent platform with broad development options and enterprise-level pricing.8.8
See all Salesforce Agentforce alternatives →
Salesforce Agentforce vs the competition
- Salesforce Agentforce vs ServiceNow AI Agent Studio
- Salesforce Agentforce vs UiPath Agent Builder
- Salesforce Agentforce vs IBM watsonx Orchestrate
- Salesforce Agentforce vs LangChain
- Salesforce Agentforce vs SAP Joule Studio
- Salesforce Agentforce vs MindStudio
Compare Salesforce Agentforce with any tool side by side →
Also Ranked In
Salesforce Agentforce is ranked in 12 of our directories; the 6 strongest besides AI Agent Builders.
Used Salesforce Agentforce? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Salesforce Agentforce for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Salesforce Agentforce is listed in our AI Agent Builders directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/salesforce-agentforce/"><img src="https://www.itechguides.com/best/badge/salesforce-agentforce.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update