Intercom
Intercom: A broad customer messaging suite for teams that need chat, automation, and handoff. Ranked #1 of 94 in Live Chat Software by our editors (9.4/10); pricing: 14-day trial; best for mature teams needing advanced customer messaging.
At a glance
- Editor score9.4 / 10
- Pricing14-day trial
- Best forMature teams needing advanced customer messaging
- Free planNo
- Paid from$29/seat/mo
- Website chatbotYes
- Founded2011 · San Francisco, California, United States
- Facts checked20 Sep 2026
Where it wins
- Combines AI chat, human handoff, inboxes, tickets, and help content
- Tracks visitors and leads with page views, identification, and reporting
- Connects with 450+ apps, including Salesforce, HubSpot, and Shopify
Where it doesn't
- No free plan for teams comparing low-cost entry options
- Essential starts at $29 per seat per month with annual billing
- Advanced and Expert pricing rises to $85 and $132 per seat monthly
Our verdict on Intercom
Intercom brings website and mobile-app messaging, AI-assisted conversations, human-agent chat, ticketing, and customer support tools into one platform. It is designed for support, sales, and ecommerce teams that need more than a basic chat widget, including visitor tracking, outbound messaging, help content, reporting, and omnichannel conversations across email, phone, SMS, WhatsApp, and social channels. Web, iOS, Android, and API access support teams working across customer-facing and custom application environments.
Pricing is organized into three paid tiers, with annual billing shown at $29 per seat per month for Essential, $85 for Advanced, and $132 for Expert. Essential includes Fin AI Agent, Messenger, a shared inbox and ticketing system, pre-built reports, and a public help center. Advanced adds multiple team inboxes, a workflow automation builder, round robin assignment, a private and multilingual help center, and 20 free Lite seats. Expert adds SSO and identity management, HIPAA support, service level agreements, multibrand Messenger and Help Center, and 50 free Lite seats. A 14-day free trial provides an evaluation period, but there is no free plan.
The platform’s main strength is breadth: AI automation can handle conversations before handing them to agents, while shared inboxes, tickets, workflow automation, visitor identification, and real-time reporting support a connected service operation. Its ecosystem includes 450+ apps and integrations, with named connections such as Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe, Slack, Facebook, and WhatsApp, plus APIs for custom integrations. Choose Intercom if your team needs advanced messaging and coordinated support workflows across channels. A narrower live chat tool may suit teams that want a simpler setup or a lower starting price.
Your product? Our editors can test Intercom in depth and publish a review, labelled as paid · from $149/mo →
Intercom pricing
All 4 Intercom plans and prices →
Intercom fact sheet
| Free plan | No |
|---|---|
| Paid from | $29/seat/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | Not verified |
| Listed integrations | 450 apps |
| Free trial | 14 days · no card needed |
| Money-back guarantee | 90 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, 2FA |
| Support | Email, Live chat, Community, Docs · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 450+ integrations: Salesforce, HubSpot, Jira, Linear, Asana, Shopify … See all → |
| Pricing | 14-day trial (source) |
| Website | intercom.com |
| Facts checked | 20 Sep 2026 |
Intercom integrations
Intercom lists 450+ integrations on its own site — the 11 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Jira
- Linear
- Asana
- Shopify
- Stripe
- Zendesk
- Guru
- Confluence
- Notion
See all Intercom integrations →
Alternatives to Intercom
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
- Zoho SalesIQA broad live chat suite with strong Zoho integration and a low-cost annual entry tier.8.9
See all Intercom alternatives →
Intercom vs the competition
- Intercom vs Freshchat
- Intercom vs LiveChat
- Intercom vs Zoho SalesIQ
- Intercom vs tawk.to
- Intercom vs Brevo Conversations
- Intercom vs JivoChat
Compare Intercom with any tool side by side →
Also Ranked In
Intercom is ranked in 31 of our directories; the 6 strongest besides Live Chat Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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