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Head-to-head · Live Chat Software

Intercom vs LiveChat

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Intercom #1 in Live Chat Software 9.4/10 14-day trial Free trial✓ 3 of 3 features Visit Intercom
LiveChat #3 in Live Chat Software 9.1/10 14-day trial Free trial✓ 3 of 3 features Visit LiveChat

Intercom leads on 1 check, LiveChat on 1, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIntercom · 9.4/10
  • Lowest starting priceLiveChat · $19/user/mo
  • Free trialboth

Intercom scores higher on our rubric for live chat software: 9.4 against 9.1 out of 10; our editors rank them #1 and #3.

LiveChat is cheaper to start at $19/mo against $29/mo. Intercom leads on listed integrations: 450 apps versus 200 apps.

Intercom is the better fit for mature teams needing advanced customer messaging. LiveChat is the better fit for teams needing polished live chat and reporting.

  • Intercom fits best

    Mature teams needing advanced customer messaging

  • LiveChat fits best

    Teams needing polished live chat and reporting

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Side by side

Feature Intercom 9.4/10 Visit ↗ LiveChat 9.1/10 Visit ↗
At a glance
Editor score 9.4 9.1
Ranking #1 in Live Chat Software #3 in Live Chat Software
Best for Mature teams needing advanced customer messaging Teams needing polished live chat and reporting
Pricing model Paid Paid
Starting price $29/seat/mo $19/user/mo (best)
Free plan — —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Live chat, Community, Docs · 24/7 Live chat, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, 2FA GDPR, HIPAA, 2FA
Integrations 450+ integrations 200+ integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Intercom 3/3 · LiveChat 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats Not checked yet 1 agents
Listed integrations 450 apps (best) 200 apps
Our review
Pros
  • Combines AI chat, human handoff, inboxes, tickets, and help content
  • Tracks visitors and leads with page views, identification, and reporting
  • Connects with 450+ apps, including Salesforce, HubSpot, and Shopify
  • Combines live-agent chat, AI replies, routing, and proactive messaging
  • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
  • Connects with ecommerce, CRM, help desk, messaging, and analytics tools
Cons
  • No free plan for teams comparing low-cost entry options
  • Essential starts at $29 per seat per month with annual billing
  • Advanced and Expert pricing rises to $85 and $132 per seat monthly
  • There is no free plan
  • Starter limits tracking to 100 visitors and includes one recurring campaign
  • Advanced staffing and reporting features begin with the Business plan
Our verdict

Intercom brings website and mobile-app messaging, AI-assisted conversations, human-agent chat, ticketing, and customer support tools into one platform. It is designed for support, sales, and ecommerce teams that need more than a basic chat…

Read the review →

LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies,…

Read the review →
  1. IntercomLive Chat Software 9.414-day trial
  2. LiveChatLive Chat Software 9.114-day trial

Strengths and trade-offs

  • Intercom — where it wins

    • Combines AI chat, human handoff, inboxes, tickets, and help content
    • Tracks visitors and leads with page views, identification, and reporting
    • Connects with 450+ apps, including Salesforce, HubSpot, and Shopify

    Where it doesn't

    • No free plan for teams comparing low-cost entry options
    • Essential starts at $29 per seat per month with annual billing
    • Advanced and Expert pricing rises to $85 and $132 per seat monthly

  • LiveChat — where it wins

    • Combines live-agent chat, AI replies, routing, and proactive messaging
    • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
    • Connects with ecommerce, CRM, help desk, messaging, and analytics tools

    Where it doesn't

    • There is no free plan
    • Starter limits tracking to 100 visitors and includes one recurring campaign
    • Advanced staffing and reporting features begin with the Business plan

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update