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Head-to-head · Live Chat Software

Intercom vs Brevo Conversations

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Intercom #1 in Live Chat Software 9.4/10 14-day trial Free trial✓ 3 of 3 features Visit Intercom
Brevo Conversations #6 in Live Chat Software 8.6/10 Free plan Free plan✓ 3 of 3 features Visit Brevo

Intercom leads on 0 checks, Brevo Conversations on 2, and 3 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIntercom · 9.4/10
  • Lowest starting priceBrevo Conversations · $15/user/mo
  • Free planonly Brevo Conversations
  • Free trialonly Intercom

Intercom scores higher on our rubric for live chat software: 9.4 against 8.6 out of 10; our editors rank them #1 and #6.

Brevo Conversations offers free plan; Intercom doesn't. Brevo Conversations is cheaper to start at $15/mo against $29/mo.

Intercom is the better fit for mature teams needing advanced customer messaging. Brevo Conversations is the better fit for brevo users needing simple omnichannel chat.

  • Intercom fits best

    Mature teams needing advanced customer messaging

  • Brevo Conversations fits best

    Brevo users needing simple omnichannel chat

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Intercom 9.4/10 Visit ↗ Brevo Conversations 8.6/10 Visit ↗
At a glance
Editor score 9.4 8.6
Ranking #1 in Live Chat Software #6 in Live Chat Software
Best for Mature teams needing advanced customer messaging Brevo users needing simple omnichannel chat
Pricing model Paid Free plan + paid
Starting price $29/seat/mo $15/user/mo (best)
Free plan — ✓ (best)
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Community, Docs · 24/7 Email, Tickets, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, 2FA GDPR
Integrations 450+ integrations 8 integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Intercom 3/3 · Brevo Conversations 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats Not checked yet 1 agents
Listed integrations 450 apps Not checked yet
Our review
Pros
  • Combines AI chat, human handoff, inboxes, tickets, and help content
  • Tracks visitors and leads with page views, identification, and reporting
  • Connects with 450+ apps, including Salesforce, HubSpot, and Shopify
  • Free plan includes live chat and one Conversations user seat
  • AI chatbot supports handoff to human agents
  • Visitor context, assignment, statistics, and mobile apps included
Cons
  • No free plan for teams comparing low-cost entry options
  • Essential starts at $29 per seat per month with annual billing
  • Advanced and Expert pricing rises to $85 and $132 per seat monthly
  • Pro pricing adds $15 per user per month
  • Named integrations focus on four messaging and email channels
  • Coverage centers on website chat and messaging rather than broader channels
Our verdict

Intercom brings website and mobile-app messaging, AI-assisted conversations, human-agent chat, ticketing, and customer support tools into one platform. It is designed for support, sales, and ecommerce teams that need more than a basic chat…

Read the review →

Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot…

Read the review →
  1. IntercomLive Chat Software 9.414-day trial
  2. Brevo ConversationsLive Chat Software 8.6Free plan

Strengths and trade-offs

  • Intercom — where it wins

    • Combines AI chat, human handoff, inboxes, tickets, and help content
    • Tracks visitors and leads with page views, identification, and reporting
    • Connects with 450+ apps, including Salesforce, HubSpot, and Shopify

    Where it doesn't

    • No free plan for teams comparing low-cost entry options
    • Essential starts at $29 per seat per month with annual billing
    • Advanced and Expert pricing rises to $85 and $132 per seat monthly

  • Brevo Conversations — where it wins

    • Free plan includes live chat and one Conversations user seat
    • AI chatbot supports handoff to human agents
    • Visitor context, assignment, statistics, and mobile apps included

    Where it doesn't

    • Pro pricing adds $15 per user per month
    • Named integrations focus on four messaging and email channels
    • Coverage centers on website chat and messaging rather than broader channels
  • Intercom9.4/10 · 14-day trial

    A broad customer messaging suite for teams that need chat, automation, and handoff.

    Visit IntercomFull verdict →
  • Brevo Conversations8.6/10 · Free plan

    A simple omnichannel chat option for Brevo users with free live chat and AI handoff.

    Visit BrevoFull verdict →

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update