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Head-to-head · Live Chat Software

Freshchat vs Brevo Conversations

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Freshchat #2 in Live Chat Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Freshchat
Brevo Conversations #6 in Live Chat Software 8.6/10 Free plan Free plan✓ 3 of 3 features Visit Brevo

Freshchat leads on 1 check, Brevo Conversations on 1, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshchat · 9.2/10
  • Lowest starting priceBrevo Conversations · $15/user/mo
  • Free planboth
  • Free trialonly Freshchat

Freshchat scores higher on our rubric for live chat software: 9.2 against 8.6 out of 10; our editors rank them #2 and #6.

Brevo Conversations is cheaper to start at $15/mo against $19/mo. Freshchat leads on included agent seats: 10 agents versus 1 agents.

Freshchat is the better fit for freshworks-oriented support teams. Brevo Conversations is the better fit for brevo users needing simple omnichannel chat.

  • Freshchat fits best

    Freshworks-oriented support teams

  • Brevo Conversations fits best

    Brevo users needing simple omnichannel chat

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshchat 9.2/10 Visit ↗ Brevo Conversations 8.6/10 Visit ↗
At a glance
Editor score 9.2 8.6
Ranking #2 in Live Chat Software #6 in Live Chat Software
Best for Freshworks-oriented support teams Brevo users needing simple omnichannel chat
Pricing model Free plan + paid Free plan + paid
Starting price $19/user/mo $15/user/mo (best)
Free plan ✓ ✓
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Community, Docs Email, Tickets, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA GDPR
Integrations 1,000+ integrations 8 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Freshchat 3/3 · Brevo Conversations 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats 10 agents (best) 1 agents
Listed integrations 1000 apps Not checked yet
Our review
Pros
  • Free plan includes web and mobile chat, shared inboxes, and email connection
  • No-code AI chatbots, customer journeys, routing, and SLA policies
  • Supports live chat plus social, text, and other messaging channels
  • Free plan includes live chat and one Conversations user seat
  • AI chatbot supports handoff to human agents
  • Visitor context, assignment, statistics, and mobile apps included
Cons
  • Freddy AI Agent is an add-on on the Growth plan
  • Advanced routing, audit logs, and authentication require higher tiers
  • Platform access is centered on web and API, with five named integrations
  • Pro pricing adds $15 per user per month
  • Named integrations focus on four messaging and email channels
  • Coverage centers on website chat and messaging rather than broader channels
Our verdict

Freshchat is Freshworks software for customer conversations across websites, mobile apps, and messaging channels. It is designed for sales, marketing, and customer-support teams that need live-agent chat, shared inboxes, AI-powered…

Read the review →

Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot…

Read the review →
  1. FreshchatLive Chat Software 9.2Free plan · 14-day trial
  2. Brevo ConversationsLive Chat Software 8.6Free plan

Strengths and trade-offs

  • Freshchat — where it wins

    • Free plan includes web and mobile chat, shared inboxes, and email connection
    • No-code AI chatbots, customer journeys, routing, and SLA policies
    • Supports live chat plus social, text, and other messaging channels

    Where it doesn't

    • Freddy AI Agent is an add-on on the Growth plan
    • Advanced routing, audit logs, and authentication require higher tiers
    • Platform access is centered on web and API, with five named integrations

  • Brevo Conversations — where it wins

    • Free plan includes live chat and one Conversations user seat
    • AI chatbot supports handoff to human agents
    • Visitor context, assignment, statistics, and mobile apps included

    Where it doesn't

    • Pro pricing adds $15 per user per month
    • Named integrations focus on four messaging and email channels
    • Coverage centers on website chat and messaging rather than broader channels
  • Freshchat9.2/10 · Free plan · 14-day trial

    A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.

    Visit FreshchatFull verdict →
  • Brevo Conversations8.6/10 · Free plan

    A simple omnichannel chat option for Brevo users with free live chat and AI handoff.

    Visit BrevoFull verdict →

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update