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Head-to-head · Live Chat Software

Freshchat vs tawk.to

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Freshchat #2 in Live Chat Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Freshchat
tawk.to #5 in Live Chat Software 8.8/10 Free plan Free plan✓ 3 of 3 features Visit tawk.to

Freshchat leads on 0 checks, tawk.to on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshchat · 9.2/10
  • Free planboth
  • Free trialonly Freshchat

Freshchat scores higher on our rubric for live chat software: 9.2 against 8.8 out of 10; our editors rank them #2 and #5.

On chat channels, Freshchat gives you Omnichannel where tawk.to offers Website+messaging.

Freshchat is the better fit for freshworks-oriented support teams. tawk.to is the better fit for businesses prioritizing free team chat.

  • Freshchat fits best

    Freshworks-oriented support teams

  • tawk.to fits best

    Businesses prioritizing free team chat

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Side by side

Feature Freshchat 9.2/10 Visit ↗ tawk.to 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #2 in Live Chat Software #5 in Live Chat Software
Best for Freshworks-oriented support teams Businesses prioritizing free team chat
Pricing model Free plan + paid Free plan + paid
Starting price $19/user/mo $290/yr
Free plan ✓ ✓
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Live chat, Phone, Community, Docs Email, Live chat, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA GDPR
Integrations 1,000+ integrations 13 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Freshchat 3/3 · tawk.to 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Website+messaging
Included agent seats 10 agents Not checked yet
Listed integrations 1000 apps Not checked yet
Our review
Pros
  • Free plan includes web and mobile chat, shared inboxes, and email connection
  • No-code AI chatbots, customer journeys, routing, and SLA policies
  • Supports live chat plus social, text, and other messaging channels
  • Free core platform with unlimited team members
  • Visitor monitoring, routing, and shared omnichannel inbox
  • Web, desktop, mobile, API, and broad integration support
Cons
  • Freddy AI Agent is an add-on on the Growth plan
  • Advanced routing, audit logs, and authentication require higher tiers
  • Platform access is centered on web and API, with five named integrations
  • AI agents and message credits require paid plans
  • Advanced tiers increase from $29 to $399 per month
  • Core pricing is structured per property rather than per team
Our verdict

Freshchat is Freshworks software for customer conversations across websites, mobile apps, and messaging channels. It is designed for sales, marketing, and customer-support teams that need live-agent chat, shared inboxes, AI-powered…

Read the review →

tawk.to is a hosted customer communication platform for businesses that want to chat with website visitors and manage conversations across multiple channels. Its core platform combines real-time website chat, unlimited team members,…

Read the review →
  1. FreshchatLive Chat Software 9.2Free plan · 14-day trial
  2. tawk.toLive Chat Software 8.8Free plan

Strengths and trade-offs

  • Freshchat — where it wins

    • Free plan includes web and mobile chat, shared inboxes, and email connection
    • No-code AI chatbots, customer journeys, routing, and SLA policies
    • Supports live chat plus social, text, and other messaging channels

    Where it doesn't

    • Freddy AI Agent is an add-on on the Growth plan
    • Advanced routing, audit logs, and authentication require higher tiers
    • Platform access is centered on web and API, with five named integrations

  • tawk.to — where it wins

    • Free core platform with unlimited team members
    • Visitor monitoring, routing, and shared omnichannel inbox
    • Web, desktop, mobile, API, and broad integration support

    Where it doesn't

    • AI agents and message credits require paid plans
    • Advanced tiers increase from $29 to $399 per month
    • Core pricing is structured per property rather than per team
  • Freshchat9.2/10 · Free plan · 14-day trial

    A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.

    Visit FreshchatFull verdict →
  • tawk.to8.8/10 · Free plan

    A capable free team-chat platform with optional AI tiers and broad integrations.

    Visit tawk.toFull verdict →

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update