Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Live Chat Software

Freshchat vs JivoChat

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Freshchat #2 in Live Chat Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Freshchat
JivoChat #7 in Live Chat Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit JivoChat

Freshchat leads on 3 checks, JivoChat on 0, and 4 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshchat · 9.2/10
  • Lowest starting priceFreshchat · $19/user/mo
  • Free planboth
  • Free trialboth

Freshchat scores higher on our rubric for live chat software: 9.2 against 8.5 out of 10; our editors rank them #2 and #7.

Freshchat is cheaper to start at $19/mo against $28/mo. Freshchat leads on included agent seats: 10 agents versus 5 agents. Freshchat leads on listed integrations: 1000 apps versus 50 apps.

Freshchat is the better fit for freshworks-oriented support teams. JivoChat is the better fit for small teams needing omnichannel coverage.

  • Freshchat fits best

    Freshworks-oriented support teams

  • JivoChat fits best

    Small teams needing omnichannel coverage

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshchat 9.2/10 Visit ↗ JivoChat 8.5/10 Visit ↗
At a glance
Editor score 9.2 8.5
Ranking #2 in Live Chat Software #7 in Live Chat Software
Best for Freshworks-oriented support teams Small teams needing omnichannel coverage
Pricing model Free plan + paid Free plan + paid
Starting price $19/user/mo (best) $28/user/mo
Free plan ✓ ✓
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Support Email, Live chat, Phone, Community, Docs Email, Live chat, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA GDPR
Integrations 1,000+ integrations 50+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Freshchat 3/3 · JivoChat 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats 10 agents (best) 5 agents
Listed integrations 1000 apps (best) 50 apps
Our review
Pros
  • Free plan includes web and mobile chat, shared inboxes, and email connection
  • No-code AI chatbots, customer journeys, routing, and SLA policies
  • Supports live chat plus social, text, and other messaging channels
  • Free plan includes website chat and five agents
  • Supports social, messaging, email, and phone channels
  • Offers visitor monitoring, bots, AI responses, and routing
Cons
  • Freddy AI Agent is an add-on on the Growth plan
  • Advanced routing, audit logs, and authentication require higher tiers
  • Platform access is centered on web and API, with five named integrations
  • Advanced features require paid agent-based plans
  • Paid pricing is based on annual billing
  • Higher tiers are needed for WhatsApp, routing, and the Chat API
Our verdict

Freshchat is Freshworks software for customer conversations across websites, mobile apps, and messaging channels. It is designed for sales, marketing, and customer-support teams that need live-agent chat, shared inboxes, AI-powered…

Read the review →

JivoChat combines website live chat with messaging, social-media, email, and phone channels. It is aimed at small teams that want to manage customer conversations across desktop, web, and mobile applications while adding visitor…

Read the review →
  1. FreshchatLive Chat Software 9.2Free plan · 14-day trial
  2. JivoChatLive Chat Software 8.5Free plan · 14-day trial

Strengths and trade-offs

  • Freshchat — where it wins

    • Free plan includes web and mobile chat, shared inboxes, and email connection
    • No-code AI chatbots, customer journeys, routing, and SLA policies
    • Supports live chat plus social, text, and other messaging channels

    Where it doesn't

    • Freddy AI Agent is an add-on on the Growth plan
    • Advanced routing, audit logs, and authentication require higher tiers
    • Platform access is centered on web and API, with five named integrations

  • JivoChat — where it wins

    • Free plan includes website chat and five agents
    • Supports social, messaging, email, and phone channels
    • Offers visitor monitoring, bots, AI responses, and routing

    Where it doesn't

    • Advanced features require paid agent-based plans
    • Paid pricing is based on annual billing
    • Higher tiers are needed for WhatsApp, routing, and the Chat API
  • Freshchat9.2/10 · Free plan · 14-day trial

    A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.

    Visit FreshchatFull verdict →
  • JivoChat8.5/10 · Free plan · 14-day trial

    A flexible chat platform for small teams that need web, social, email, and phone channels.

    Visit JivoChatFull verdict →

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update