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Head-to-head · Live Chat Software

LiveChat vs JivoChat

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score LiveChat #3 in Live Chat Software 9.1/10 14-day trial Free trial✓ 3 of 3 features Visit LiveChat
JivoChat #7 in Live Chat Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit JivoChat

LiveChat leads on 2 checks, JivoChat on 2, and 3 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveChat · 9.1/10
  • Lowest starting priceLiveChat · $19/user/mo
  • Free planonly JivoChat
  • Free trialboth

LiveChat scores higher on our rubric for live chat software: 9.1 against 8.5 out of 10; our editors rank them #3 and #7.

JivoChat offers free plan; LiveChat doesn't. LiveChat is cheaper to start at $19/mo against $28/mo. JivoChat leads on included agent seats: 5 agents versus 1 agents. LiveChat leads on listed integrations: 200 apps versus 50 apps.

LiveChat is the better fit for teams needing polished live chat and reporting. JivoChat is the better fit for small teams needing omnichannel coverage.

  • LiveChat fits best

    Teams needing polished live chat and reporting

  • JivoChat fits best

    Small teams needing omnichannel coverage

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Side by side

Feature LiveChat 9.1/10 Visit ↗ JivoChat 8.5/10 Visit ↗
At a glance
Editor score 9.1 8.5
Ranking #3 in Live Chat Software #7 in Live Chat Software
Best for Teams needing polished live chat and reporting Small teams needing omnichannel coverage
Pricing model Paid Free plan + paid
Starting price $19/user/mo (best) $28/user/mo
Free plan — ✓ (best)
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Support Live chat, Docs · 24/7 Email, Live chat, Docs · 24/7
Compliance GDPR, HIPAA, 2FA GDPR
Integrations 200+ integrations 50+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features LiveChat 3/3 · JivoChat 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats 1 agents 5 agents (best)
Listed integrations 200 apps (best) 50 apps
Our review
Pros
  • Combines live-agent chat, AI replies, routing, and proactive messaging
  • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
  • Connects with ecommerce, CRM, help desk, messaging, and analytics tools
  • Free plan includes website chat and five agents
  • Supports social, messaging, email, and phone channels
  • Offers visitor monitoring, bots, AI responses, and routing
Cons
  • There is no free plan
  • Starter limits tracking to 100 visitors and includes one recurring campaign
  • Advanced staffing and reporting features begin with the Business plan
  • Advanced features require paid agent-based plans
  • Paid pricing is based on annual billing
  • Higher tiers are needed for WhatsApp, routing, and the Chat API
Our verdict

LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies,…

Read the review →

JivoChat combines website live chat with messaging, social-media, email, and phone channels. It is aimed at small teams that want to manage customer conversations across desktop, web, and mobile applications while adding visitor…

Read the review →
  1. LiveChatLive Chat Software 9.114-day trial
  2. JivoChatLive Chat Software 8.5Free plan · 14-day trial

Strengths and trade-offs

  • LiveChat — where it wins

    • Combines live-agent chat, AI replies, routing, and proactive messaging
    • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
    • Connects with ecommerce, CRM, help desk, messaging, and analytics tools

    Where it doesn't

    • There is no free plan
    • Starter limits tracking to 100 visitors and includes one recurring campaign
    • Advanced staffing and reporting features begin with the Business plan

  • JivoChat — where it wins

    • Free plan includes website chat and five agents
    • Supports social, messaging, email, and phone channels
    • Offers visitor monitoring, bots, AI responses, and routing

    Where it doesn't

    • Advanced features require paid agent-based plans
    • Paid pricing is based on annual billing
    • Higher tiers are needed for WhatsApp, routing, and the Chat API
  • LiveChat9.1/10 · 14-day trial

    A polished live-chat suite for teams that need agents, automation, and detailed reporting.

    Visit LiveChatFull verdict →
  • JivoChat8.5/10 · Free plan · 14-day trial

    A flexible chat platform for small teams that need web, social, email, and phone channels.

    Visit JivoChatFull verdict →

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update