LiveChat
LiveChat: A polished live-chat suite for teams that need agents, automation, and detailed reporting. Ranked #3 of 94 in Live Chat Software by our editors (9.1/10); pricing: 14-day trial; best for teams needing polished live chat and reporting.
At a glance
- Editor score9.1 / 10
- Pricing14-day trial
- Best forTeams needing polished live chat and reporting
- Free planNo
- Paid from$19/user/mo
- Website chatbotYes
- Facts checked20 Sep 2026
Where it wins
- Combines live-agent chat, AI replies, routing, and proactive messaging
- Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
- Connects with ecommerce, CRM, help desk, messaging, and analytics tools
Where it doesn't
- There is no free plan
- Starter limits tracking to 100 visitors and includes one recurring campaign
- Advanced staffing and reporting features begin with the Business plan
Our verdict on LiveChat
LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies, visitor activity monitoring, proactive messages, routing, chat history, rich messages, and reporting. Agents can access the service through web, Windows, macOS, iOS, and Android. It suits support and service teams that want website chat alongside messaging channels, ecommerce tools, CRM systems, help desks, and analytics platforms.
The published plans show a paid model with a 14-day free trial. Starter costs $19 per person per month with annual billing or $25 monthly, and includes Text Intelligence, tracking for up to 100 visitors, one recurring campaign, 60-day chat history, basic widget customization, and one user. Team costs $49 annually or $59 monthly per person and adds tracking for up to 400 visitors, unlimited campaigns and chat history, full widget customization, basic reporting, and unlimited users. Business costs $79 annually or $89 monthly per person and adds tracking for up to 1000 visitors, a work scheduler, staffing prediction, on-demand reporting, advanced reporting, and agent performance features. Enterprise has custom pricing and a custom number of users.
LiveChat’s integration coverage supports common website builders and commerce platforms, including WordPress, Squarespace, Wix, Webflow, Shopify, WooCommerce, and BigCommerce. It also connects with WhatsApp, Facebook Messenger, Apple Messages for Business, Mailchimp, HubSpot, Salesforce, Zendesk, and Google Analytics. AI-assisted reply suggestions, summaries, and tag suggestions complement automated replies, while rich messages support product cards, quick replies, files, and actions. Teams wanting visitor monitoring, multiple messaging connections, and reporting should consider LiveChat; smaller teams seeking a free option or a simpler chat tool should look elsewhere.
Your product? Our editors can test LiveChat in depth and publish a review, labelled as paid · from $149/mo →
LiveChat pricing
All 4 LiveChat plans and prices →
LiveChat fact sheet
| Free plan | No |
|---|---|
| Paid from | $19/user/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 1 agents |
| Listed integrations | 200 apps |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | GDPR, HIPAA, 2FA |
| Support | Live chat, Docs · 24/7 |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 200+ integrations: WordPress, Squarespace, Mailchimp, Shopify, BigCommerce, Facebook … See all → |
| Pricing | 14-day trial (source) |
| Website | livechat.com |
| Facts checked | 20 Sep 2026 |
LiveChat integrations
LiveChat lists 200+ integrations on its own site — the 10 named here are the ones its pages call out.
- WordPress
- Squarespace
- Mailchimp
- Shopify
- BigCommerce
- WhatsApp Business
- Apple Messages for Business
- Google Analytics
See all LiveChat integrations →
Alternatives to LiveChat
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- Zoho SalesIQA broad live chat suite with strong Zoho integration and a low-cost annual entry tier.8.9
See all LiveChat alternatives →
LiveChat vs the competition
- LiveChat vs Intercom
- LiveChat vs Freshchat
- LiveChat vs Zoho SalesIQ
- LiveChat vs tawk.to
- LiveChat vs Brevo Conversations
- LiveChat vs JivoChat
Compare LiveChat with any tool side by side →
Also Ranked In
LiveChat is ranked in 4 of our directories.
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used LiveChat for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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