Freshchat
Freshchat: A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security. Ranked #2 of 94 in Live Chat Software by our editors (9.2/10); pricing: Free plan · 14-day trial; best for freshworks-oriented support teams.
At a glance
- Editor score9.2 / 10
- PricingFree plan · 14-day trial
- Best forFreshworks-oriented support teams
- Free planYes
- Paid from$19/user/mo
- Website chatbotYes
- Founded2010 · San Mateo, California, United States
- Facts checked20 Sep 2026
Where it wins
- Free plan includes web and mobile chat, shared inboxes, and email connection
- No-code AI chatbots, customer journeys, routing, and SLA policies
- Supports live chat plus social, text, and other messaging channels
Where it doesn't
- Freddy AI Agent is an add-on on the Growth plan
- Advanced routing, audit logs, and authentication require higher tiers
- Platform access is centered on web and API, with five named integrations
Our verdict on Freshchat
Freshchat is Freshworks software for customer conversations across websites, mobile apps, and messaging channels. It is designed for sales, marketing, and customer-support teams that need live-agent chat, shared inboxes, AI-powered chatbots, proactive customer journeys, analytics, and conversation routing in one product. Website and mobile-app widgets, role-based access controls, and an agent workspace support both customer-facing chat and team operations.
Pricing is structured from a free entry point to progressively more controlled workflows. The Free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions. Growth costs $19 per agent per month when billed annually and adds social media messengers, text messaging, reporting, and dashboards; Freddy AI Agent is available as an add-on. Pro costs $49 per agent per month annually and adds multilingual conversations, custom dashboards and reporting, intelligent routing, multiple SLA policies, and an agent availability dashboard. Enterprise costs $79 per agent per month annually and adds skill-based routing, audit logs, JWT authentication, allowed domains, and IP whitelisting. A 14-day free trial is also available.
Freshchat fits teams that want to expand from basic chat into multichannel messaging, automated conversations, proactive journeys, and operational reporting. Its named integrations include Shopify, Salesforce, Slack, Jira, and Five9, while web and API access provide the stated platform foundation. The main buying consideration is tier placement: AI assistance is an add-on at Growth, and more advanced routing and security controls begin at Pro or Enterprise. Choose Freshchat when Freshworks alignment, shared inbox workflows, and omnichannel support matter; consider another option if your priority is a broader named integration ecosystem or if advanced capabilities must be included at the lowest paid tier.
Your product? Our editors can test Freshchat in depth and publish a review, labelled as paid · from $149/mo →
Freshchat pricing
All 4 Freshchat plans and prices →
Freshchat fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $19/user/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 10 agents |
| Listed integrations | 1000 apps |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA |
| Support | Email, Live chat, Phone, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 1,000+ integrations: Freshdesk, Salesforce, Shopify, Slack, Jira, Facebook … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | freshworks.com |
| Facts checked | 20 Sep 2026 |
Freshchat integrations
Freshchat lists 1,000+ integrations on its own site — the 11 named here are the ones its pages call out.
- Freshdesk
- Salesforce
- Shopify
- Slack
- Jira
- SMS
- Line
- Google Business Messages
See all Freshchat integrations →
Alternatives to Freshchat
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
- Zoho SalesIQA broad live chat suite with strong Zoho integration and a low-cost annual entry tier.8.9
See all Freshchat alternatives →
Freshchat vs the competition
- Freshchat vs Intercom
- Freshchat vs LiveChat
- Freshchat vs Zoho SalesIQ
- Freshchat vs tawk.to
- Freshchat vs Brevo Conversations
- Freshchat vs JivoChat
Compare Freshchat with any tool side by side →
Also Ranked In
Freshchat is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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