Intercom vs Freshchat

Intercom9.4Visit Freshchat9.2Visit

Higher score Intercom #1 in Live Chat Software 9.4/10 14-day trial Free trial✓ 3 of 3 features Visit Intercom

vs

Freshchat #2 in Live Chat Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Freshchat

• Intercom fits best

  Mature teams needing advanced customer messaging

• Freshchat fits best

  Freshworks-oriented support teams

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Side by side

Feature	Intercom 9.4/10 Visit ↗	Freshchat 9.2/10 Visit ↗
At a glance
Editor score	9.4	9.2
Ranking	#1 in Live Chat Software	#2 in Live Chat Software
Best for	Mature teams needing advanced customer messaging	Freshworks-oriented support teams
Pricing model	Paid	Free plan + paid
Starting price	$29/seat/mo	$19/user/mo (best)
Free plan	—	✓ (best)
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Live chat, Phone, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	450+ integrations	1,000+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Intercom 3/3 · Freshchat 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	Not checked yet	10 agents
Listed integrations	450 apps	1000 apps (best)
Our review
Pros	Combines AI chat, human handoff, inboxes, tickets, and help content Tracks visitors and leads with page views, identification, and reporting Connects with 450+ apps, including Salesforce, HubSpot, and Shopify	Free plan includes web and mobile chat, shared inboxes, and email connection No-code AI chatbots, customer journeys, routing, and SLA policies Supports live chat plus social, text, and other messaging channels
Cons	No free plan for teams comparing low-cost entry options Essential starts at $29 per seat per month with annual billing Advanced and Expert pricing rises to $85 and $132 per seat monthly	Freddy AI Agent is an add-on on the Growth plan Advanced routing, audit logs, and authentication require higher tiers Platform access is centered on web and API, with five named integrations
Our verdict	Intercom brings website and mobile-app messaging, AI-assisted conversations, human-agent chat, ticketing, and customer support tools into one platform. It is designed for support, sales, and ecommerce teams that need more than a basic chat… Read the review →	Freshchat is Freshworks software for customer conversations across websites, mobile apps, and messaging channels. It is designed for sales, marketing, and customer-support teams that need live-agent chat, shared inboxes, AI-powered… Read the review →

Strengths and trade-offs

• Intercom — where it wins

  • Combines AI chat, human handoff, inboxes, tickets, and help content
  • Tracks visitors and leads with page views, identification, and reporting
  • Connects with 450+ apps, including Salesforce, HubSpot, and Shopify

  Where it doesn't

  • No free plan for teams comparing low-cost entry options
  • Essential starts at $29 per seat per month with annual billing
  • Advanced and Expert pricing rises to $85 and $132 per seat monthly

• Freshchat — where it wins

  • Free plan includes web and mobile chat, shared inboxes, and email connection
  • No-code AI chatbots, customer journeys, routing, and SLA policies
  • Supports live chat plus social, text, and other messaging channels

  Where it doesn't

  • Freddy AI Agent is an add-on on the Growth plan
  • Advanced routing, audit logs, and authentication require higher tiers
  • Platform access is centered on web and API, with five named integrations

• Intercom9.4/10 · 14-day trial

  A broad customer messaging suite for teams that need chat, automation, and handoff.

  Visit IntercomFull verdict →
• Freshchat9.2/10 · Free plan · 14-day trial

  A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.

  Visit FreshchatFull verdict →