Freshchat vs Zoho SalesIQ

Freshchat9.2Visit Zoho SalesIQ8.9Visit

Higher score Freshchat #2 in Live Chat Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Freshchat

vs

Zoho SalesIQ #4 in Live Chat Software 8.9/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Zoho SalesIQ

• Freshchat fits best

  Freshworks-oriented support teams

• Zoho SalesIQ fits best

  Zoho-centric teams needing broad live chat

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Freshchat 9.2/10 Visit ↗	Zoho SalesIQ 8.9/10 Visit ↗
At a glance
Editor score	9.2	8.9
Ranking	#2 in Live Chat Software	#4 in Live Chat Software
Best for	Freshworks-oriented support teams	Zoho-centric teams needing broad live chat
Pricing model	Free plan + paid	Free plan + paid
Starting price	$19/user/mo	—
Free plan	✓	✓
Free trial	14 days	15 days
Free trial length	14 days · no card needed	15 days · no card needed
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Live chat, Phone, Community, Docs	Email, Phone, Live chat, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA
Integrations	1,000+ integrations	20 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshchat 3/3 · Zoho SalesIQ 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	10 agents (best)	1 agents
Listed integrations	1000 apps	Not checked yet
Our review
Pros	Free plan includes web and mobile chat, shared inboxes, and email connection No-code AI chatbots, customer journeys, routing, and SLA policies Supports live chat plus social, text, and other messaging channels	Free plan includes 3 operators, 100 chats per month, and visitor tracking Supports live chat, chatbots, routing, analytics, and multiple messaging channels Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms
Cons	Freddy AI Agent is an add-on on the Growth plan Advanced routing, audit logs, and authentication require higher tiers Platform access is centered on web and API, with five named integrations	The free plan is limited to 100 chats per month and one brand Paid plans are priced per operator and shown with annual billing Advanced reporting and monitoring are reserved for the Enterprise plan
Our verdict	Freshchat is Freshworks software for customer conversations across websites, mobile apps, and messaging channels. It is designed for sales, marketing, and customer-support teams that need live-agent chat, shared inboxes, AI-powered… Read the review →	Zoho SalesIQ is customer engagement software for businesses that want to chat with website visitors, track activity, qualify leads, and automate conversations. It combines live-agent website chat with codeless, programmable, and hybrid… Read the review →

Strengths and trade-offs

• Freshchat — where it wins

  • Free plan includes web and mobile chat, shared inboxes, and email connection
  • No-code AI chatbots, customer journeys, routing, and SLA policies
  • Supports live chat plus social, text, and other messaging channels

  Where it doesn't

  • Freddy AI Agent is an add-on on the Growth plan
  • Advanced routing, audit logs, and authentication require higher tiers
  • Platform access is centered on web and API, with five named integrations

• Zoho SalesIQ — where it wins

  • Free plan includes 3 operators, 100 chats per month, and visitor tracking
  • Supports live chat, chatbots, routing, analytics, and multiple messaging channels
  • Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms

  Where it doesn't

  • The free plan is limited to 100 chats per month and one brand
  • Paid plans are priced per operator and shown with annual billing
  • Advanced reporting and monitoring are reserved for the Enterprise plan

• Freshchat9.2/10 · Free plan · 14-day trial

  A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.

  Visit FreshchatFull verdict →
• Zoho SalesIQ8.9/10 · Free plan · 15-day trial

  A broad live chat suite with strong Zoho integration and a low-cost annual entry tier.

  Visit Zoho SalesIQFull verdict →