Head-to-head · Live Chat Software
Freshchat vs Crisp
Freshchat leads on 2 checks, Crisp on 1, and 4 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreFreshchat · 9.2/10
- Lowest starting priceFreshchat · $19/user/mo
- Free planboth
- Free trialboth
Freshchat scores higher on our rubric for live chat software: 9.2 against 8.4 out of 10; our editors rank them #2 and #8.
Freshchat is cheaper to start at $19/mo against $45/mo. Freshchat leads on included agent seats: 10 agents versus 2 agents. Crisp leads on listed integrations: 2000 apps versus 1000 apps.
Freshchat is the better fit for freshworks-oriented support teams. Crisp is the better fit for small teams wanting a free omnichannel inbox.
- Freshchat fits best
Freshworks-oriented support teams
- Crisp fits best
Small teams wanting a free omnichannel inbox
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Side by side
| Feature | Freshchat 9.2/10 Visit ↗ | Crisp 8.4/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.2 | 8.4 |
| Ranking | #2 in Live Chat Software | #8 in Live Chat Software |
| Best for | Freshworks-oriented support teams | Small teams wanting a free omnichannel inbox |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $19/user/mo (best) | $45/mo |
| Free plan | ✓ | ✓ |
| Free trial | 14 days | 14 days |
| Free trial length | 14 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android | Web, Windows, macOS, iOS, Android |
| Support | Email, Live chat, Phone, Community, Docs | Email, Live chat, Docs |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA | GDPR, 2FA |
| Integrations | 1,000+ integrations | 2,000+ integrations |
| Built for | Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features Freshchat 3/3 · Crisp 3/3 | ||
| Website chatbot | ✓ | ✓ |
| Live agent chat | ✓ | ✓ |
| Visitor tracking | ✓ | ✓ |
| Specs | ||
| Chat channels | Omnichannel | Omnichannel |
| Included agent seats | 10 agents (best) | 2 agents |
| Listed integrations | 1000 apps | 2000 apps (best) |
| Our review | ||
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| Our verdict | Freshchat is Freshworks software for customer conversations across websites, mobile apps, and messaging channels. It is designed for sales, marketing, and customer-support teams that need live-agent chat, shared inboxes, AI-powered… Read the review → |
Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid… Read the review → |
Strengths and trade-offs
Freshchat — where it wins
- Free plan includes web and mobile chat, shared inboxes, and email connection
- No-code AI chatbots, customer journeys, routing, and SLA policies
- Supports live chat plus social, text, and other messaging channels
Where it doesn't
- Freddy AI Agent is an add-on on the Growth plan
- Advanced routing, audit logs, and authentication require higher tiers
- Platform access is centered on web and API, with five named integrations
Crisp — where it wins
- Free plan includes website chat, shared inbox, apps, SDKs, and two seats
- Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
- Paid tiers add automation, AI, knowledge base, profiles, and analytics
Where it doesn't
- Paid plans begin at $45 per workspace per month
- Free plan is limited to two included seats
- Advanced capabilities require higher tiers, including Plus at $295 monthly
- Freshchat9.2/10 · Free plan · 14-day trial
A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.
Visit FreshchatFull verdict → - Crisp8.4/10 · Free plan · 14-day trial
A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.
Visit CrispFull verdict →
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All live chat software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update