Crisp
Crisp: A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly. Ranked #8 of 94 in Live Chat Software by our editors (8.4/10); pricing: Free plan · 14-day trial; best for small teams wanting a free omnichannel inbox.
At a glance
- Editor score8.4 / 10
- PricingFree plan · 14-day trial
- Best forSmall teams wanting a free omnichannel inbox
- Free planYes
- Paid from$45/mo
- Website chatbotYes
- Founded2015 · Nantes, France
- Facts checked20 Sep 2026
Where it wins
- Free plan includes website chat, shared inbox, apps, SDKs, and two seats
- Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
- Paid tiers add automation, AI, knowledge base, profiles, and analytics
Where it doesn't
- Paid plans begin at $45 per workspace per month
- Free plan is limited to two included seats
- Advanced capabilities require higher tiers, including Plus at $295 monthly
Our verdict on Crisp
Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid subscription. The Free plan includes a website chat widget, shared inbox, mobile applications, chat SDKs, and two included seats. Crisp runs on web, Windows, macOS, iOS, Android, and API, giving teams several ways to manage conversations and extend the product.
Pricing is structured per workspace rather than per agent. Free includes the core chat workspace for two seats. Mini costs $45 per workspace per month and adds a shared email inbox, four seats, chat triggers, private notes, and unlimited data retention. Essentials costs $95 monthly and adds ten seats, an omnichannel inbox, workflow automation, an omnichannel AI chatbot, a knowledge base, and analytics. Plus costs $295 monthly with 20+ seats, an AI-first support suite, ticketing, 100+ integrations, white labelling, and advanced analytics. Enterprise adds dedicated onboarding, a personalized SLA, custom features, team training, and custom pricing.
Crisp’s ecosystem is a strong fit for teams handling conversations across commerce, social, CRM, and marketing tools. Integrations include WhatsApp Business, Instagram DMs, Shopify, WooCommerce, Webflow, Salesforce, HubSpot, Mailchimp, Pipedrive, Zoho, and Microsoft Dynamics 365. Its feature set also covers visitor details and live visitor visibility, customer profiles, lifecycle tracking, developer APIs, and SDKs. Choose Crisp if a free shared inbox or broad channel coverage is the priority. Consider an alternative if your team needs more than two free seats or wants advanced ticketing and analytics without moving to a higher paid tier.
Your product? Our editors can test Crisp in depth and publish a review, labelled as paid · from $149/mo →
Crisp pricing
All 4 Crisp plans and prices →
Crisp fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $45/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 2 agents |
| Listed integrations | 2000 apps |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | GDPR, 2FA |
| Support | Email, Live chat, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 2,000+ integrations: WordPress, Shopify, WooCommerce, Adobe Commerce, PrestaShop, Slack … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | crisp.chat |
| Facts checked | 20 Sep 2026 |
Crisp integrations
Crisp lists 2,000+ integrations on its own site — the 20 named here are the ones its pages call out.
- WordPress
- Shopify
- WooCommerce
- Adobe Commerce
- PrestaShop
- Slack
- HubSpot
- Pipedrive
- Zoho CRM
- Segment
- Zapier
- Make
- n8n
- Stripe
- Salesforce
- WhatsApp Business
- Messenger
- Telegram
- Twilio
Alternatives to Crisp
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
Crisp vs the competition
- Crisp vs Intercom
- Crisp vs Freshchat
- Crisp vs LiveChat
- Crisp vs Zoho SalesIQ
- Crisp vs tawk.to
- Crisp vs Brevo Conversations
Compare Crisp with any tool side by side →
Also Ranked In
Crisp is ranked in 12 of our directories; the 6 strongest besides Live Chat Software.
Used Crisp? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Crisp for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Crisp is listed in our Live Chat Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/crisp/"><img src="https://www.itechguides.com/best/badge/crisp.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update