tawk.to vs Crisp

tawk.to8.8Visit Crisp8.4Visit

Higher score tawk.to #5 in Live Chat Software 8.8/10 Free plan Free plan✓ 3 of 3 features Visit tawk.to

vs

Crisp #8 in Live Chat Software 8.4/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Crisp

• tawk.to fits best

  Businesses prioritizing free team chat

• Crisp fits best

  Small teams wanting a free omnichannel inbox

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Side by side

Feature	tawk.to 8.8/10 Visit ↗	Crisp 8.4/10 Visit ↗
At a glance
Editor score	8.8	8.4
Ranking	#5 in Live Chat Software	#8 in Live Chat Software
Best for	Businesses prioritizing free team chat	Small teams wanting a free omnichannel inbox
Pricing model	Free plan + paid	Free plan + paid
Starting price	$290/yr	$45/mo
Free plan	✓	✓
Free trial	—	14 days
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Docs · 24/7	Email, Live chat, Docs
Compliance	GDPR	GDPR, 2FA
Integrations	13 integrations	2,000+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features tawk.to 3/3 · Crisp 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Website+messaging	Omnichannel
Included agent seats	Not checked yet	2 agents
Listed integrations	Not checked yet	2000 apps
Our review
Pros	Free core platform with unlimited team members Visitor monitoring, routing, and shared omnichannel inbox Web, desktop, mobile, API, and broad integration support	Free plan includes website chat, shared inbox, apps, SDKs, and two seats Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more Paid tiers add automation, AI, knowledge base, profiles, and analytics
Cons	AI agents and message credits require paid plans Advanced tiers increase from $29 to $399 per month Core pricing is structured per property rather than per team	Paid plans begin at $45 per workspace per month Free plan is limited to two included seats Advanced capabilities require higher tiers, including Plus at $295 monthly
Our verdict	tawk.to is a hosted customer communication platform for businesses that want to chat with website visitors and manage conversations across multiple channels. Its core platform combines real-time website chat, unlimited team members,… Read the review →	Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid… Read the review →

Strengths and trade-offs

• tawk.to — where it wins

  • Free core platform with unlimited team members
  • Visitor monitoring, routing, and shared omnichannel inbox
  • Web, desktop, mobile, API, and broad integration support

  Where it doesn't

  • AI agents and message credits require paid plans
  • Advanced tiers increase from $29 to $399 per month
  • Core pricing is structured per property rather than per team

• Crisp — where it wins

  • Free plan includes website chat, shared inbox, apps, SDKs, and two seats
  • Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
  • Paid tiers add automation, AI, knowledge base, profiles, and analytics

  Where it doesn't

  • Paid plans begin at $45 per workspace per month
  • Free plan is limited to two included seats
  • Advanced capabilities require higher tiers, including Plus at $295 monthly

• tawk.to8.8/10 · Free plan

  A capable free team-chat platform with optional AI tiers and broad integrations.

  Visit tawk.toFull verdict →
• Crisp8.4/10 · Free plan · 14-day trial

  A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.

  Visit CrispFull verdict →