Zoho SalesIQ vs Crisp

Zoho SalesIQ8.9Visit Crisp8.4Visit

Higher score Zoho SalesIQ #4 in Live Chat Software 8.9/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Zoho SalesIQ

vs

Crisp #8 in Live Chat Software 8.4/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Crisp

• Zoho SalesIQ fits best

  Zoho-centric teams needing broad live chat

• Crisp fits best

  Small teams wanting a free omnichannel inbox

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Side by side

Feature	Zoho SalesIQ 8.9/10 Visit ↗	Crisp 8.4/10 Visit ↗
At a glance
Editor score	8.9	8.4
Ranking	#4 in Live Chat Software	#8 in Live Chat Software
Best for	Zoho-centric teams needing broad live chat	Small teams wanting a free omnichannel inbox
Pricing model	Free plan + paid	Free plan + paid
Starting price	—	$45/mo
Free plan	✓	✓
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Phone, Live chat, Community, Docs	Email, Live chat, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA	GDPR, 2FA
Integrations	20 integrations	2,000+ integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Zoho SalesIQ 3/3 · Crisp 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	1 agents	2 agents (best)
Listed integrations	Not checked yet	2000 apps
Our review
Pros	Free plan includes 3 operators, 100 chats per month, and visitor tracking Supports live chat, chatbots, routing, analytics, and multiple messaging channels Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms	Free plan includes website chat, shared inbox, apps, SDKs, and two seats Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more Paid tiers add automation, AI, knowledge base, profiles, and analytics
Cons	The free plan is limited to 100 chats per month and one brand Paid plans are priced per operator and shown with annual billing Advanced reporting and monitoring are reserved for the Enterprise plan	Paid plans begin at $45 per workspace per month Free plan is limited to two included seats Advanced capabilities require higher tiers, including Plus at $295 monthly
Our verdict	Zoho SalesIQ is customer engagement software for businesses that want to chat with website visitors, track activity, qualify leads, and automate conversations. It combines live-agent website chat with codeless, programmable, and hybrid… Read the review →	Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid… Read the review →

Strengths and trade-offs

• Zoho SalesIQ — where it wins

  • Free plan includes 3 operators, 100 chats per month, and visitor tracking
  • Supports live chat, chatbots, routing, analytics, and multiple messaging channels
  • Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms

  Where it doesn't

  • The free plan is limited to 100 chats per month and one brand
  • Paid plans are priced per operator and shown with annual billing
  • Advanced reporting and monitoring are reserved for the Enterprise plan

• Crisp — where it wins

  • Free plan includes website chat, shared inbox, apps, SDKs, and two seats
  • Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
  • Paid tiers add automation, AI, knowledge base, profiles, and analytics

  Where it doesn't

  • Paid plans begin at $45 per workspace per month
  • Free plan is limited to two included seats
  • Advanced capabilities require higher tiers, including Plus at $295 monthly

• Zoho SalesIQ8.9/10 · Free plan · 15-day trial

  A broad live chat suite with strong Zoho integration and a low-cost annual entry tier.

  Visit Zoho SalesIQFull verdict →
• Crisp8.4/10 · Free plan · 14-day trial

  A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.

  Visit CrispFull verdict →