Intercom vs Crisp

Intercom9.4Visit Crisp8.4Visit

Higher score Intercom #1 in Live Chat Software 9.4/10 14-day trial Free trial✓ 3 of 3 features Visit Intercom

vs

Crisp #8 in Live Chat Software 8.4/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit Crisp

• Intercom fits best

  Mature teams needing advanced customer messaging

• Crisp fits best

  Small teams wanting a free omnichannel inbox

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Side by side

Feature	Intercom 9.4/10 Visit ↗	Crisp 8.4/10 Visit ↗
At a glance
Editor score	9.4	8.4
Ranking	#1 in Live Chat Software	#8 in Live Chat Software
Best for	Mature teams needing advanced customer messaging	Small teams wanting a free omnichannel inbox
Pricing model	Paid	Free plan + paid
Starting price	$29/seat/mo (best)	$45/mo
Free plan	—	✓ (best)
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Live chat, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, 2FA	GDPR, 2FA
Integrations	450+ integrations	2,000+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Intercom 3/3 · Crisp 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	Not checked yet	2 agents
Listed integrations	450 apps	2000 apps (best)
Our review
Pros	Combines AI chat, human handoff, inboxes, tickets, and help content Tracks visitors and leads with page views, identification, and reporting Connects with 450+ apps, including Salesforce, HubSpot, and Shopify	Free plan includes website chat, shared inbox, apps, SDKs, and two seats Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more Paid tiers add automation, AI, knowledge base, profiles, and analytics
Cons	No free plan for teams comparing low-cost entry options Essential starts at $29 per seat per month with annual billing Advanced and Expert pricing rises to $85 and $132 per seat monthly	Paid plans begin at $45 per workspace per month Free plan is limited to two included seats Advanced capabilities require higher tiers, including Plus at $295 monthly
Our verdict	Intercom brings website and mobile-app messaging, AI-assisted conversations, human-agent chat, ticketing, and customer support tools into one platform. It is designed for support, sales, and ecommerce teams that need more than a basic chat… Read the review →	Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid… Read the review →

Strengths and trade-offs

• Intercom — where it wins

  • Combines AI chat, human handoff, inboxes, tickets, and help content
  • Tracks visitors and leads with page views, identification, and reporting
  • Connects with 450+ apps, including Salesforce, HubSpot, and Shopify

  Where it doesn't

  • No free plan for teams comparing low-cost entry options
  • Essential starts at $29 per seat per month with annual billing
  • Advanced and Expert pricing rises to $85 and $132 per seat monthly

• Crisp — where it wins

  • Free plan includes website chat, shared inbox, apps, SDKs, and two seats
  • Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
  • Paid tiers add automation, AI, knowledge base, profiles, and analytics

  Where it doesn't

  • Paid plans begin at $45 per workspace per month
  • Free plan is limited to two included seats
  • Advanced capabilities require higher tiers, including Plus at $295 monthly

• Intercom9.4/10 · 14-day trial

  A broad customer messaging suite for teams that need chat, automation, and handoff.

  Visit IntercomFull verdict →
• Crisp8.4/10 · Free plan · 14-day trial

  A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.

  Visit CrispFull verdict →