Head-to-head · Live Chat Software
LiveChat vs Crisp
LiveChat leads on 1 check, Crisp on 3, and 3 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreLiveChat · 9.1/10
- Lowest starting priceLiveChat · $19/user/mo
- Free planonly Crisp
- Free trialboth
LiveChat scores higher on our rubric for live chat software: 9.1 against 8.4 out of 10; our editors rank them #3 and #8.
Crisp offers free plan; LiveChat doesn't. LiveChat is cheaper to start at $19/mo against $45/mo. Crisp leads on included agent seats: 2 agents versus 1 agents. Crisp leads on listed integrations: 2000 apps versus 200 apps.
LiveChat is the better fit for teams needing polished live chat and reporting. Crisp is the better fit for small teams wanting a free omnichannel inbox.
- LiveChat fits best
Teams needing polished live chat and reporting
- Crisp fits best
Small teams wanting a free omnichannel inbox
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Side by side
| Feature | LiveChat 9.1/10 Visit ↗ | Crisp 8.4/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.1 | 8.4 |
| Ranking | #3 in Live Chat Software | #8 in Live Chat Software |
| Best for | Teams needing polished live chat and reporting | Small teams wanting a free omnichannel inbox |
| Pricing model | Paid | Free plan + paid |
| Starting price | $19/user/mo (best) | $45/mo |
| Free plan | — | ✓ (best) |
| Free trial | 14 days | 14 days |
| Free trial length | 14 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Desktop, Mobile | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, iOS, Android |
| Support | Live chat, Docs · 24/7 | Email, Live chat, Docs |
| Compliance | GDPR, HIPAA, 2FA | GDPR, 2FA |
| Integrations | 200+ integrations | 2,000+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Solo, Small business, Mid-market, Enterprise |
| Features LiveChat 3/3 · Crisp 3/3 | ||
| Website chatbot | ✓ | ✓ |
| Live agent chat | ✓ | ✓ |
| Visitor tracking | ✓ | ✓ |
| Specs | ||
| Chat channels | Omnichannel | Omnichannel |
| Included agent seats | 1 agents | 2 agents (best) |
| Listed integrations | 200 apps | 2000 apps (best) |
| Our review | ||
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| Our verdict | LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies,… Read the review → |
Crisp is a customer-support platform built around website chat, a shared team inbox, and conversations across email and messaging channels. It suits small teams that want to centralize customer communication without starting with a paid… Read the review → |
Strengths and trade-offs
LiveChat — where it wins
- Combines live-agent chat, AI replies, routing, and proactive messaging
- Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
- Connects with ecommerce, CRM, help desk, messaging, and analytics tools
Where it doesn't
- There is no free plan
- Starter limits tracking to 100 visitors and includes one recurring campaign
- Advanced staffing and reporting features begin with the Business plan
Crisp — where it wins
- Free plan includes website chat, shared inbox, apps, SDKs, and two seats
- Omnichannel messaging covers WhatsApp, Instagram DMs, SMS, Line, and more
- Paid tiers add automation, AI, knowledge base, profiles, and analytics
Where it doesn't
- Paid plans begin at $45 per workspace per month
- Free plan is limited to two included seats
- Advanced capabilities require higher tiers, including Plus at $295 monthly
- LiveChat9.1/10 · 14-day trial
A polished live-chat suite for teams that need agents, automation, and detailed reporting.
Visit LiveChatFull verdict → - Crisp8.4/10 · Free plan · 14-day trial
A capable free inbox for small teams, with paid tiers starting at $45 per workspace monthly.
Visit CrispFull verdict →
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- LiveChat vs JivoChat
All live chat software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update