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Head-to-head · Live Chat Software

LiveChat vs tawk.to

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score LiveChat #3 in Live Chat Software 9.1/10 14-day trial Free trial✓ 3 of 3 features Visit LiveChat
tawk.to #5 in Live Chat Software 8.8/10 Free plan Free plan✓ 3 of 3 features Visit tawk.to

LiveChat leads on 0 checks, tawk.to on 1, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveChat · 9.1/10
  • Free planonly tawk.to
  • Free trialonly LiveChat

LiveChat scores higher on our rubric for live chat software: 9.1 against 8.8 out of 10; our editors rank them #3 and #5.

tawk.to offers free plan; LiveChat doesn't. On chat channels, LiveChat gives you Omnichannel where tawk.to offers Website+messaging.

LiveChat is the better fit for teams needing polished live chat and reporting. tawk.to is the better fit for businesses prioritizing free team chat.

  • LiveChat fits best

    Teams needing polished live chat and reporting

  • tawk.to fits best

    Businesses prioritizing free team chat

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Side by side

Feature LiveChat 9.1/10 Visit ↗ tawk.to 8.8/10 Visit ↗
At a glance
Editor score 9.1 8.8
Ranking #3 in Live Chat Software #5 in Live Chat Software
Best for Teams needing polished live chat and reporting Businesses prioritizing free team chat
Pricing model Paid Free plan + paid
Starting price $19/user/mo $290/yr
Free plan — ✓ (best)
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android
Support Live chat, Docs · 24/7 Email, Live chat, Docs · 24/7
Compliance GDPR, HIPAA, 2FA GDPR
Integrations 200+ integrations 13 integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features LiveChat 3/3 · tawk.to 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Website+messaging
Included agent seats 1 agents Not checked yet
Listed integrations 200 apps Not checked yet
Our review
Pros
  • Combines live-agent chat, AI replies, routing, and proactive messaging
  • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
  • Connects with ecommerce, CRM, help desk, messaging, and analytics tools
  • Free core platform with unlimited team members
  • Visitor monitoring, routing, and shared omnichannel inbox
  • Web, desktop, mobile, API, and broad integration support
Cons
  • There is no free plan
  • Starter limits tracking to 100 visitors and includes one recurring campaign
  • Advanced staffing and reporting features begin with the Business plan
  • AI agents and message credits require paid plans
  • Advanced tiers increase from $29 to $399 per month
  • Core pricing is structured per property rather than per team
Our verdict

LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies,…

Read the review →

tawk.to is a hosted customer communication platform for businesses that want to chat with website visitors and manage conversations across multiple channels. Its core platform combines real-time website chat, unlimited team members,…

Read the review →
  1. LiveChatLive Chat Software 9.114-day trial
  2. tawk.toLive Chat Software 8.8Free plan

Strengths and trade-offs

  • LiveChat — where it wins

    • Combines live-agent chat, AI replies, routing, and proactive messaging
    • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
    • Connects with ecommerce, CRM, help desk, messaging, and analytics tools

    Where it doesn't

    • There is no free plan
    • Starter limits tracking to 100 visitors and includes one recurring campaign
    • Advanced staffing and reporting features begin with the Business plan

  • tawk.to — where it wins

    • Free core platform with unlimited team members
    • Visitor monitoring, routing, and shared omnichannel inbox
    • Web, desktop, mobile, API, and broad integration support

    Where it doesn't

    • AI agents and message credits require paid plans
    • Advanced tiers increase from $29 to $399 per month
    • Core pricing is structured per property rather than per team

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update