Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Live Chat Software

LiveChat vs Brevo Conversations

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score LiveChat #3 in Live Chat Software 9.1/10 14-day trial Free trial✓ 3 of 3 features Visit LiveChat
Brevo Conversations #6 in Live Chat Software 8.6/10 Free plan Free plan✓ 3 of 3 features Visit Brevo

LiveChat leads on 0 checks, Brevo Conversations on 2, and 4 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveChat · 9.1/10
  • Lowest starting priceBrevo Conversations · $15/user/mo
  • Free planonly Brevo Conversations
  • Free trialonly LiveChat

LiveChat scores higher on our rubric for live chat software: 9.1 against 8.6 out of 10; our editors rank them #3 and #6.

Brevo Conversations offers free plan; LiveChat doesn't. Brevo Conversations is cheaper to start at $15/mo against $19/mo.

LiveChat is the better fit for teams needing polished live chat and reporting. Brevo Conversations is the better fit for brevo users needing simple omnichannel chat.

  • LiveChat fits best

    Teams needing polished live chat and reporting

  • Brevo Conversations fits best

    Brevo users needing simple omnichannel chat

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature LiveChat 9.1/10 Visit ↗ Brevo Conversations 8.6/10 Visit ↗
At a glance
Editor score 9.1 8.6
Ranking #3 in Live Chat Software #6 in Live Chat Software
Best for Teams needing polished live chat and reporting Brevo users needing simple omnichannel chat
Pricing model Paid Free plan + paid
Starting price $19/user/mo $15/user/mo (best)
Free plan — ✓ (best)
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Cloud, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android
Support Live chat, Docs · 24/7 Email, Tickets, Docs
Compliance GDPR, HIPAA, 2FA GDPR
Integrations 200+ integrations 8 integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features LiveChat 3/3 · Brevo Conversations 3/3
Website chatbot ✓ ✓
Live agent chat ✓ ✓
Visitor tracking ✓ ✓
Specs
Chat channels Omnichannel Omnichannel
Included agent seats 1 agents 1 agents
Listed integrations 200 apps Not checked yet
Our review
Pros
  • Combines live-agent chat, AI replies, routing, and proactive messaging
  • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
  • Connects with ecommerce, CRM, help desk, messaging, and analytics tools
  • Free plan includes live chat and one Conversations user seat
  • AI chatbot supports handoff to human agents
  • Visitor context, assignment, statistics, and mobile apps included
Cons
  • There is no free plan
  • Starter limits tracking to 100 visitors and includes one recurring campaign
  • Advanced staffing and reporting features begin with the Business plan
  • Pro pricing adds $15 per user per month
  • Named integrations focus on four messaging and email channels
  • Coverage centers on website chat and messaging rather than broader channels
Our verdict

LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies,…

Read the review →

Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot…

Read the review →
  1. LiveChatLive Chat Software 9.114-day trial
  2. Brevo ConversationsLive Chat Software 8.6Free plan

Strengths and trade-offs

  • LiveChat — where it wins

    • Combines live-agent chat, AI replies, routing, and proactive messaging
    • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
    • Connects with ecommerce, CRM, help desk, messaging, and analytics tools

    Where it doesn't

    • There is no free plan
    • Starter limits tracking to 100 visitors and includes one recurring campaign
    • Advanced staffing and reporting features begin with the Business plan

  • Brevo Conversations — where it wins

    • Free plan includes live chat and one Conversations user seat
    • AI chatbot supports handoff to human agents
    • Visitor context, assignment, statistics, and mobile apps included

    Where it doesn't

    • Pro pricing adds $15 per user per month
    • Named integrations focus on four messaging and email channels
    • Coverage centers on website chat and messaging rather than broader channels
  • LiveChat9.1/10 · 14-day trial

    A polished live-chat suite for teams that need agents, automation, and detailed reporting.

    Visit LiveChatFull verdict →
  • Brevo Conversations8.6/10 · Free plan

    A simple omnichannel chat option for Brevo users with free live chat and AI handoff.

    Visit BrevoFull verdict →

More comparisons

All live chat software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update