Brevo Conversations
Brevo Conversations: A simple omnichannel chat option for Brevo users with free live chat and AI handoff. Ranked #6 of 94 in Live Chat Software by our editors (8.6/10); pricing: Free plan; best for brevo users needing simple omnichannel chat.
At a glance
- Editor score8.6 / 10
- PricingFree plan
- Best forBrevo users needing simple omnichannel chat
- Free planYes
- Paid from$15/user/mo
- Website chatbotYes
- Founded2012 · Paris, France
- Facts checked20 Sep 2026
Where it wins
- Free plan includes live chat and one Conversations user seat
- AI chatbot supports handoff to human agents
- Visitor context, assignment, statistics, and mobile apps included
Where it doesn't
- Pro pricing adds $15 per user per month
- Named integrations focus on four messaging and email channels
- Coverage centers on website chat and messaging rather than broader channels
Our verdict on Brevo Conversations
Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot handoff, visitor activity context, conversation assignment, saved replies, statistics, mobile apps, and API access. It is best suited to Brevo users who want website and messaging conversations in one product without starting with a paid plan.
Pricing is straightforward across two published plans. The Free plan costs $0 per month and includes one Conversations user seat, live chat, and free sales features. The Pro plan costs $15 per user per month when billed monthly, includes up to 10 users, and adds additional user access for Conversations and human-agent conversations. Brevo also documents the $15 amount as the additional per-user cost for the Conversations Pro permission, while regional taxes and plan availability may vary. The free tier is a practical starting point for a single user, while teams needing broader agent access should review the Pro permissions and billing structure.
Its strongest fit is an organization already working across Brevo and a focused set of customer channels. Conversations connects with Facebook Messenger, Instagram Direct, WhatsApp, and email, and supports web, iOS, Android, and API access. Visitor online monitoring and website activity context can help agents understand conversations before responding, while assignment to agents and groups supports shared queues. The Conversations API and webhooks provide a path for programmatic connections. Choose it for simple website-plus-messaging coverage, AI-assisted routing, and mobile access; consider another live chat product if you need a wider integration ecosystem or channels beyond its listed coverage.
Your product? Our editors can test Brevo Conversations in depth and publish a review, labelled as paid · from $149/mo →
Brevo Conversations pricing
All 2 Brevo Conversations plans and prices →
Brevo Conversations fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $15/user/mo |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | 1 agents |
| Listed integrations | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR |
| Support | Email, Tickets, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Facebook Messenger, Instagram Direct, WhatsApp, email mailboxes, WordPress, WooCommerce … See all → |
| Pricing | Free plan (source) |
| Website | brevo.com |
| Facts checked | 20 Sep 2026 |
Brevo Conversations integrations
Brevo Conversations lists 8 integrations on its own site.
- Facebook Messenger
- Instagram Direct
- email mailboxes
- WordPress
- WooCommerce
- Shopify
- Google Tag Manager
See all Brevo Conversations integrations →
Alternatives to Brevo Conversations
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.4
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.9.2
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.1
See all Brevo Conversations alternatives →
Brevo Conversations vs the competition
- Brevo Conversations vs Intercom
- Brevo Conversations vs Freshchat
- Brevo Conversations vs LiveChat
- Brevo Conversations vs Zoho SalesIQ
- Brevo Conversations vs tawk.to
- Brevo Conversations vs JivoChat
Compare Brevo Conversations with any tool side by side →
Also Ranked In
Brevo Conversations is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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