Brevo Conversations vs JivoChat

Brevo Conversations9.0Visit JivoChat10.0Visit

Brevo Conversations #7 in Live Chat Software 9.0/10 Free plan · paid from $15/user/mo Free plan✓ 3 of 3 features Visit Brevo

vs

Higher score JivoChat #8 in Live Chat Software 10.0/10 Free plan · paid from $28/mo (annual) · 14-day trial Free plan✓ 3 of 3 features Visit JivoChat

• Brevo Conversations fits best

  Brevo users needing simple omnichannel chat

• JivoChat fits best

  Small teams needing omnichannel coverage

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Side by side

Feature	Brevo Conversations 9.0/10 Visit ↗	JivoChat 10.0/10 Visit ↗
At a glance
Editor score	9.0	10.0
Ranking	#7 in Live Chat Software	#8 in Live Chat Software
Best for	Brevo users needing simple omnichannel chat	Small teams needing omnichannel coverage
Pricing model	Free plan + paid	Free plan + paid
Starting price	Not published	$28/mo
Free plan	✓	✓
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Tickets, Docs	Email, Live chat, Docs · 24/7
Compliance	GDPR	GDPR
Integrations	8 integrations	50+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Brevo Conversations 3/3 · JivoChat 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	1 agents	5 agents (best)
Listed integrations	Not published	50 apps
Our review
Pros	Free plan includes live chat and one Conversations user seat AI chatbot supports handoff to human agents Visitor context, assignment, statistics, and mobile apps included	Free plan includes website chat and five agents Supports social, messaging, email, and phone channels Offers visitor monitoring, bots, AI responses, and routing
Cons	Pro pricing adds $15 per user per month Named integrations focus on four messaging and email channels Coverage centers on website chat and messaging rather than broader channels	Advanced features require paid agent-based plans Paid pricing is based on annual billing Higher tiers are needed for WhatsApp, routing, and the Chat API
Our verdict	Brevo Conversations is a customer communication tool for businesses that need to engage website visitors and manage support or sales conversations. It combines a website chat widget with human-agent live chat, chatbot scenarios, AI chatbot… Read the review →	JivoChat combines website live chat with messaging, social-media, email, and phone channels. It is aimed at small teams that want to manage customer conversations across desktop, web, and mobile applications while adding visitor… Read the review →

Strengths and trade-offs

• Brevo Conversations — where it wins

  • Free plan includes live chat and one Conversations user seat
  • AI chatbot supports handoff to human agents
  • Visitor context, assignment, statistics, and mobile apps included

  Where it doesn't

  • Pro pricing adds $15 per user per month
  • Named integrations focus on four messaging and email channels
  • Coverage centers on website chat and messaging rather than broader channels

• JivoChat — where it wins

  • Free plan includes website chat and five agents
  • Supports social, messaging, email, and phone channels
  • Offers visitor monitoring, bots, AI responses, and routing

  Where it doesn't

  • Advanced features require paid agent-based plans
  • Paid pricing is based on annual billing
  • Higher tiers are needed for WhatsApp, routing, and the Chat API

• Brevo Conversations9.0/10 · Free plan · paid from $15/user/mo

  A simple omnichannel chat option for Brevo users with free live chat and AI handoff.

  Visit BrevoFull verdict →
• JivoChat10.0/10 · Free plan · paid from $28/mo (annual) · 14-day trial

  A flexible chat platform for small teams that need web, social, email, and phone channels.

  Visit JivoChatFull verdict →