Zoho SalesIQ vs JivoChat

Zoho SalesIQ8.9Visit JivoChat8.5Visit

Higher score Zoho SalesIQ #4 in Live Chat Software 8.9/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Zoho SalesIQ

vs

JivoChat #7 in Live Chat Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 3 of 3 features Visit JivoChat

• Zoho SalesIQ fits best

  Zoho-centric teams needing broad live chat

• JivoChat fits best

  Small teams needing omnichannel coverage

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Side by side

Feature	Zoho SalesIQ 8.9/10 Visit ↗	JivoChat 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#4 in Live Chat Software	#7 in Live Chat Software
Best for	Zoho-centric teams needing broad live chat	Small teams needing omnichannel coverage
Pricing model	Free plan + paid	Free plan + paid
Starting price	—	$28/user/mo
Free plan	✓	✓
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Phone, Live chat, Community, Docs	Email, Live chat, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA	GDPR
Integrations	20 integrations	50+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoho SalesIQ 3/3 · JivoChat 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	1 agents	5 agents (best)
Listed integrations	Not checked yet	50 apps
Our review
Pros	Free plan includes 3 operators, 100 chats per month, and visitor tracking Supports live chat, chatbots, routing, analytics, and multiple messaging channels Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms	Free plan includes website chat and five agents Supports social, messaging, email, and phone channels Offers visitor monitoring, bots, AI responses, and routing
Cons	The free plan is limited to 100 chats per month and one brand Paid plans are priced per operator and shown with annual billing Advanced reporting and monitoring are reserved for the Enterprise plan	Advanced features require paid agent-based plans Paid pricing is based on annual billing Higher tiers are needed for WhatsApp, routing, and the Chat API
Our verdict	Zoho SalesIQ is customer engagement software for businesses that want to chat with website visitors, track activity, qualify leads, and automate conversations. It combines live-agent website chat with codeless, programmable, and hybrid… Read the review →	JivoChat combines website live chat with messaging, social-media, email, and phone channels. It is aimed at small teams that want to manage customer conversations across desktop, web, and mobile applications while adding visitor… Read the review →

Strengths and trade-offs

• Zoho SalesIQ — where it wins

  • Free plan includes 3 operators, 100 chats per month, and visitor tracking
  • Supports live chat, chatbots, routing, analytics, and multiple messaging channels
  • Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms

  Where it doesn't

  • The free plan is limited to 100 chats per month and one brand
  • Paid plans are priced per operator and shown with annual billing
  • Advanced reporting and monitoring are reserved for the Enterprise plan

• JivoChat — where it wins

  • Free plan includes website chat and five agents
  • Supports social, messaging, email, and phone channels
  • Offers visitor monitoring, bots, AI responses, and routing

  Where it doesn't

  • Advanced features require paid agent-based plans
  • Paid pricing is based on annual billing
  • Higher tiers are needed for WhatsApp, routing, and the Chat API

• Zoho SalesIQ8.9/10 · Free plan · 15-day trial

  A broad live chat suite with strong Zoho integration and a low-cost annual entry tier.

  Visit Zoho SalesIQFull verdict →
• JivoChat8.5/10 · Free plan · 14-day trial

  A flexible chat platform for small teams that need web, social, email, and phone channels.

  Visit JivoChatFull verdict →