LiveChat vs Zoho SalesIQ

LiveChat9.1Visit Zoho SalesIQ8.9Visit

Higher score LiveChat #3 in Live Chat Software 9.1/10 14-day trial Free trial✓ 3 of 3 features Visit LiveChat

vs

Zoho SalesIQ #4 in Live Chat Software 8.9/10 Free plan · 15-day trial Free planFree trial✓ 3 of 3 features Visit Zoho SalesIQ

• LiveChat fits best

  Teams needing polished live chat and reporting

• Zoho SalesIQ fits best

  Zoho-centric teams needing broad live chat

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	LiveChat 9.1/10 Visit ↗	Zoho SalesIQ 8.9/10 Visit ↗
At a glance
Editor score	9.1	8.9
Ranking	#3 in Live Chat Software	#4 in Live Chat Software
Best for	Teams needing polished live chat and reporting	Zoho-centric teams needing broad live chat
Pricing model	Paid	Free plan + paid
Starting price	$19/user/mo	—
Free plan	—	✓ (best)
Free trial	14 days	15 days
Free trial length	14 days · no card needed	15 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Live chat, Docs · 24/7	Email, Phone, Live chat, Community, Docs
Compliance	GDPR, HIPAA, 2FA	SOC 2, ISO 27001, GDPR, HIPAA
Integrations	200+ integrations	20 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features LiveChat 3/3 · Zoho SalesIQ 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	1 agents	1 agents
Listed integrations	200 apps	Not checked yet
Our review
Pros	Combines live-agent chat, AI replies, routing, and proactive messaging Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents Connects with ecommerce, CRM, help desk, messaging, and analytics tools	Free plan includes 3 operators, 100 chats per month, and visitor tracking Supports live chat, chatbots, routing, analytics, and multiple messaging channels Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms
Cons	There is no free plan Starter limits tracking to 100 visitors and includes one recurring campaign Advanced staffing and reporting features begin with the Business plan	The free plan is limited to 100 chats per month and one brand Paid plans are priced per operator and shown with annual billing Advanced reporting and monitoring are reserved for the Enterprise plan
Our verdict	LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies,… Read the review →	Zoho SalesIQ is customer engagement software for businesses that want to chat with website visitors, track activity, qualify leads, and automate conversations. It combines live-agent website chat with codeless, programmable, and hybrid… Read the review →

Strengths and trade-offs

• LiveChat — where it wins

  • Combines live-agent chat, AI replies, routing, and proactive messaging
  • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
  • Connects with ecommerce, CRM, help desk, messaging, and analytics tools

  Where it doesn't

  • There is no free plan
  • Starter limits tracking to 100 visitors and includes one recurring campaign
  • Advanced staffing and reporting features begin with the Business plan

• Zoho SalesIQ — where it wins

  • Free plan includes 3 operators, 100 chats per month, and visitor tracking
  • Supports live chat, chatbots, routing, analytics, and multiple messaging channels
  • Integrates with Zoho apps, CRMs, commerce tools, and popular business platforms

  Where it doesn't

  • The free plan is limited to 100 chats per month and one brand
  • Paid plans are priced per operator and shown with annual billing
  • Advanced reporting and monitoring are reserved for the Enterprise plan

• LiveChat9.1/10 · 14-day trial

  A polished live-chat suite for teams that need agents, automation, and detailed reporting.

  Visit LiveChatFull verdict →
• Zoho SalesIQ8.9/10 · Free plan · 15-day trial

  A broad live chat suite with strong Zoho integration and a low-cost annual entry tier.

  Visit Zoho SalesIQFull verdict →