Freshchat vs LiveChat

Freshchat10.0Visit LiveChat9.0Visit

Higher score Freshchat #2 in Live Chat Software 10.0/10 Free plan · paid from $19/mo (annual) · 14-day trial Free plan✓ 3 of 3 features Visit Freshchat

vs

LiveChat #3 in Live Chat Software 9.0/10 From $19/user/mo (annual) · 14-day trial ✓ 3 of 3 features Visit LiveChat

• Freshchat fits best

  Freshworks-oriented support teams

• LiveChat fits best

  Teams needing polished live chat and reporting

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Side by side

Feature	Freshchat 10.0/10 Visit ↗	LiveChat 9.0/10 Visit ↗
At a glance
Editor score	10.0	9.0
Ranking	#2 in Live Chat Software	#3 in Live Chat Software
Best for	Freshworks-oriented support teams	Teams needing polished live chat and reporting
Pricing model	Free plan + paid	Paid
Starting price	$19/mo	Not published
Free plan	✓ (best)	—
Free trial	—	—
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Phone, Community, Docs	Live chat, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	GDPR, HIPAA, 2FA
Integrations	1,000+ integrations	200+ integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Freshchat 3/3 · LiveChat 3/3
Website chatbot	✓	✓
Live agent chat	✓	✓
Visitor tracking	✓	✓
Specs
Chat channels	Omnichannel	Omnichannel
Included agent seats	10 agents (best)	1 agents
Listed integrations	1000 apps (best)	200 apps
Our review
Pros	Free plan includes web and mobile chat, shared inboxes, and email connection No-code AI chatbots, customer journeys, routing, and SLA policies Supports live chat plus social, text, and other messaging channels	Combines live-agent chat, AI replies, routing, and proactive messaging Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents Connects with ecommerce, CRM, help desk, messaging, and analytics tools
Cons	Freddy AI Agent is an add-on on the Growth plan Advanced routing, audit logs, and authentication require higher tiers Platform access is centered on web and API, with five named integrations	There is no free plan Starter limits tracking to 100 visitors and includes one recurring campaign Advanced staffing and reporting features begin with the Business plan
Our verdict	Freshchat is Freshworks software for customer conversations across websites, mobile apps, and messaging channels. It is designed for sales, marketing, and customer-support teams that need live-agent chat, shared inboxes, AI-powered… Read the review →	LiveChat is customer-service software for businesses that engage website visitors through real-time human conversations and automated assistance. Its embedded chat widget supports live-agent conversations, AI Agent automated replies,… Read the review →

Strengths and trade-offs

• Freshchat — where it wins

  • Free plan includes web and mobile chat, shared inboxes, and email connection
  • No-code AI chatbots, customer journeys, routing, and SLA policies
  • Supports live chat plus social, text, and other messaging channels

  Where it doesn't

  • Freddy AI Agent is an add-on on the Growth plan
  • Advanced routing, audit logs, and authentication require higher tiers
  • Platform access is centered on web and API, with five named integrations

• LiveChat — where it wins

  • Combines live-agent chat, AI replies, routing, and proactive messaging
  • Tracks visitors and reports on chats, satisfaction, campaigns, sales, and agents
  • Connects with ecommerce, CRM, help desk, messaging, and analytics tools

  Where it doesn't

  • There is no free plan
  • Starter limits tracking to 100 visitors and includes one recurring campaign
  • Advanced staffing and reporting features begin with the Business plan

• Freshchat10.0/10 · Free plan · paid from $19/mo (annual) · 14-day trial

  A flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.

  Visit FreshchatFull verdict →
• LiveChat9.0/10 · From $19/user/mo (annual) · 14-day trial

  A polished live-chat suite for teams that need agents, automation, and detailed reporting.

  Visit LiveChatFull verdict →