The Best Contact Center Quality Assurance Software in 2026
We researched contact center quality assurance products from official websites, including pricing pages, plan tables, and product documentation. Rankings reflect each product’s core QA job, value for money, and verified features for evaluating, scoring, analyzing, and improving contact-center interactions.
Our top picks
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Top ranked
Genesys Cloud Quality Management#1 of 259.2/10Integrated live monitoring and AI-assisted QA within Genesys Cloud CX, starting at $75 per user monthly.
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Runner-up
Verint Quality Management#2 of 259.0/10Broad omnichannel QA with automated scoring, coaching, and contact-sales pricing.
Pricing on request
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Lowest paid price in the top 10
Daisee#10 of 258.2/10Automated scoring and near-real-time risk detection, starting at $99 per agent monthly.
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 25 tools, best first
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Best forContact centers wanting integrated live QA
Integrated live monitoring and AI-assisted QA within Genesys Cloud CX, starting at $75 per user monthly.
- Speech analytics
9.2/10★★★★★Visit Genesys -
Best forLarge teams needing broad omnichannel QA
Broad omnichannel QA with automated scoring, coaching, and contact-sales pricing.
- Digital channel QA
- Screen recording
- Auto quality scoring
9.0/10★★★★☆Visit Verint -
Best forFive9 users seeking multilingual interaction analytics
Multilingual interaction analytics and automated quality scoring for Five9 contact centers.
- Speech analytics
8.9/10★★★★☆Visit Five9 -
Best forEnterprises analyzing omnichannel customer journeys
Broad interaction analytics for enterprise teams mapping customer journeys across channels.
8.8/10★★★★☆Visit CallMiner -
Best forEnterprises automating QA across channels
Enterprise QA automation with configurable scoring, coaching, and compliance review across channels.
8.7/10★★★★☆Visit Observe.AI -
Best forTeams wanting full-coverage QA and calibration
Full-coverage interaction scoring with calibration, coaching, and compliance workflows.
8.6/10★★★★☆Visit MaestroQA -
Best forTeams needing automated QA with coaching plans
Automates conversation scoring and links QA to coaching, calibration and compliance workflows.
8.5/10★★★★☆Visit EvaluAgent -
Best forTeams combining QA, coaching, and learning
A configurable QA, coaching, analytics, and learning suite for contact centers.
8.4/10★★★★☆Visit ScorebuddyCX -
Best forTeams needing calibration and AI-assisted reviews
A contact center QA platform combining configurable reviews with AI-assisted scoring.
8.3/10★★★★☆Visit Enthu.AI -
Best forTeams wanting scorecards and near-real-time risk alerts
Automated scoring and near-real-time risk detection, starting at $99 per agent monthly.
- Speech analytics
8.2/10★★★★☆Visit Daisee -
Best forEnterprises combining agent assist and QA operations
Combines AI agents, agent guidance, conversation intelligence, and QA operations.
8.1/10★★★★☆Visit Cresta -
Best forContact centers buying an omnichannel platform suite
A broad cloud contact-center suite with strong routing and compliance, but limited QA focus.
7.9/10★★★★☆Visit NICE CXone -
Best forEnterprises running omnichannel customer service
Broad enterprise service coverage, though its listed capabilities emphasize operations over QA.
7.9/10★★★★☆Visit Sprinklr -
Best forTeams adding automated checks to AI-assisted support
Automates support conversations and checks, with usage-based charges for successful resolutions.
7.9/10★★★★☆Visit Zendesk -
Best forMid-size teams managing omnichannel contact center QA
Omnichannel QA, coaching, and AI scoring start at $29.23 per user monthly.
7.9/10★★★★☆Visit TouchPoint One -
Best forSmall teams starting with voice QA
Voice QA with AI scoring, calibration and coaching, plus a free plan to start.
7.8/10★★★★☆Visit Voxjar -
Best forTeams needing low-cost recording and QA
Affordable recording and automated QA, with broader analytics reserved for higher tiers.
7.7/10★★★★☆Visit MiaRec -
Best forTeams wanting checklist-based transcript QA
Checklist-based transcript QA with critical-error detection, reports, and exports.
7.5/10★★★★☆Visit CallSea -
Best forSales teams needing real-time guidance and QA
Convin combines automated QA, coaching and real-time guidance for sales conversations.
7.4/10★★★★☆Visit Convin -
Best forContact centres focused on compliance checks in QA
Automated, transcript-linked QA for teams prioritizing compliance checks.
7.3/10★★★★☆Visit MaxContact -
Best forTeams prioritizing analytics and agent coaching
Automates interaction QA and coaching, with pricing available through sales.
7.1/10★★★★☆Contact AI CSR -
Best forOrganizations requiring self-hosted interaction QA
A self-hosted option for searchable call analysis and quality-monitoring workflows.
7.0/10★★★★☆Visit CallScriber -
Best forTeams needing transcription and script-compliance scoring
CallFinder turns recorded calls into searchable transcripts, scores, and coaching workflows.
6.9/10★★★☆☆Visit CallFinder -
Best forTeams wanting automated scoring and coaching plans
Automates interaction scoring and coaching, with pricing that scales by recording volume.
6.8/10★★★☆☆Visit Happitu -
Best forTeams seeking a minimal automated QA workflow
Automates interaction scoring and review workflows for structured contact-center QA.
- Auto quality scoring
6.5/10★★★☆☆Contact Gistly
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 1 | Genesys Cloud Quality Management | No | $75/user/mo | 9.2 |
| 2 | Verint Quality Management | No | 9.0 | |
| 3 | Five9 Interaction Analytics | 8.9 | ||
| 4 | CallMiner Analyze | 8.8 | ||
| 5 | Observe.AI Conversation Intelligence | No | 8.7 | |
| 6 | MaestroQA | 8.6 | ||
| 7 | EvaluAgent | 8.5 | ||
| 8 | ScorebuddyCX | No | 8.4 | |
| 9 | Enthu.AI | No | 8.3 | |
| 10 | Daisee | No | $99/user/mo | 8.2 |
| 11 | Cresta | No | 8.1 | |
| 12 | NICE CXone | No | $110/user/mo | 7.9 |
| 13 | Sprinklr Service | No | 7.9 | |
| 14 | Zendesk AI Agents | No | $19/seat/mo | 7.9 |
| 15 | TouchPoint One Quality Management | No | $29.23/user/mo | 7.9 |
| 16 | Voxjar | Yes | $90/mo | 7.8 |
| 17 | MiaRec | No | $25/user/mo | 7.7 |
| 18 | CallSea | No | 690 PLN/mo | 7.5 |
| 19 | Convin | 7.4 | ||
| 20 | MaxContact Auto QA | 7.3 | ||
| 21 | AgentAssist | 7.1 | ||
| 22 | CallScriber | 7.0 | ||
| 23 | CallFinder | No | 6.9 | |
| 24 | Happitu | No | $250/mo | 6.8 |
| 25 | Gistly | 6.5 |
Head-to-head All 11 comparisons →
- Genesys Cloud Quality Management vs Verint Quality Management
- Genesys Cloud Quality Management vs CallMiner Analyze
- Genesys Cloud Quality Management vs ScorebuddyCX
- Verint Quality Management vs Five9 Interaction Analytics
- Verint Quality Management vs CallMiner Analyze
- Verint Quality Management vs Observe.AI Conversation Intelligence
- Verint Quality Management vs MaestroQA
- Verint Quality Management vs ScorebuddyCX
- Five9 Interaction Analytics vs CallMiner Analyze
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How we rank contact center quality assurance software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update