Five9 Interaction Analytics vs CallMiner Analyze

Five9 Interaction Analytics8.9Visit CallMiner Analyze8.8Visit

Higher score Five9 Interaction Analytics #3 in Contact Center Quality Assurance Software 8.9/10 Pricing on request ✓ 1 of 4 features Visit Five9

vs

CallMiner Analyze #4 in Contact Center Quality Assurance Software 8.8/10 Pricing on request ✓ 0 of 4 features Visit CallMiner

• Five9 Interaction Analytics fits best

  Five9 users seeking multilingual interaction analytics

• CallMiner Analyze fits best

  Enterprises analyzing omnichannel customer journeys

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Side by side

Feature	Five9 Interaction Analytics 8.9/10 Visit ↗	CallMiner Analyze 8.8/10 Visit ↗
At a glance
Editor score	8.9	8.8
Ranking	#3 in Contact Center Quality Assurance Software	#4 in Contact Center Quality Assurance Software
Best for	Five9 users seeking multilingual interaction analytics	Enterprises analyzing omnichannel customer journeys
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud
Support	Email, Phone, Community · 24/7	Email, Phone
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	6 integrations	18 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Five9 Interaction Analytics 1/4 · CallMiner Analyze 0/4
Auto quality scoring	Not checked yet	Not checked yet
Speech analytics	✓ (best)	Not checked yet
Digital channel QA	Not checked yet	Not checked yet
Screen recording	Not checked yet	Not checked yet
Specs
Evaluation form support	Not checked yet	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Transcribes 100% of recorded calls and analyzes voice, email, and chat Analyzes sentiment, emotion, acoustics, topics, trends, and root causes Supports analysis in 28 languages and automated quality scoring	Analyzes voice and text with transcription, sentiment, and interaction scoring Maps customer journeys and supports customizable search and topic discovery Redacts sensitive data and connects through APIs to enterprise systems
Cons	Pricing requires contacting Five9 for a quote Quality-management integration is centered on Five9's contact-center portfolio Analysis depends on captured interactions rather than uncaptured conversations	Pricing requires contacting CallMiner Cloud deployment only Its broad analytics scope may exceed teams seeking basic QA scoring
Our verdict	Five9 Interaction Analytics analyzes captured voice, email, and chat interactions for contact-center teams. It is aimed at organizations that want to examine customer experience, agent performance, compliance, and quality programs,… Read the review →	CallMiner Analyze is cloud-based customer interaction analytics for contact centers and enterprise CX teams. It ingests voice and text interactions, then uses AI and machine learning to transcribe, categorize, score, and analyze them.… Read the review →

Strengths and trade-offs

• Five9 Interaction Analytics — where it wins

  • Transcribes 100% of recorded calls and analyzes voice, email, and chat
  • Analyzes sentiment, emotion, acoustics, topics, trends, and root causes
  • Supports analysis in 28 languages and automated quality scoring

  Where it doesn't

  • Pricing requires contacting Five9 for a quote
  • Quality-management integration is centered on Five9's contact-center portfolio
  • Analysis depends on captured interactions rather than uncaptured conversations

• CallMiner Analyze — where it wins

  • Analyzes voice and text with transcription, sentiment, and interaction scoring
  • Maps customer journeys and supports customizable search and topic discovery
  • Redacts sensitive data and connects through APIs to enterprise systems

  Where it doesn't

  • Pricing requires contacting CallMiner
  • Cloud deployment only
  • Its broad analytics scope may exceed teams seeking basic QA scoring

• Five9 Interaction Analytics8.9/10 · Pricing on request

  Multilingual interaction analytics and automated quality scoring for Five9 contact centers.

  Visit Five9Full verdict →
• CallMiner Analyze8.8/10 · Pricing on request

  Broad interaction analytics for enterprise teams mapping customer journeys across channels.

  Visit CallMinerFull verdict →