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Head-to-head · Contact Center Quality Assurance Software

Verint Quality Management vs Five9 Interaction Analytics

Updated Oct 2026
Both researched from official sources
5 checks side by side

Higher score Verint Quality Management #2 in Contact Center Quality Assurance Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit Verint

Five9 Interaction Analytics #3 in Contact Center Quality Assurance Software 8.9/10 Pricing on request ✓ 1 of 4 features Visit Five9

Verint Quality Management leads on 0 checks, Five9 Interaction Analytics on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreVerint Quality Management · 9.0/10
Most featuresVerint Quality Management · 4 of 4

Verint Quality Management scores higher on our rubric for contact center quality assurance software: 9.0 against 8.9 out of 10; our editors rank them #2 and #3.

Verint Quality Management is the better fit for large teams needing broad omnichannel QA. Five9 Interaction Analytics is the better fit for five9 users seeking multilingual interaction analytics.

Verint Quality Management fits best
Large teams needing broad omnichannel QA
Five9 Interaction Analytics fits best
Five9 users seeking multilingual interaction analytics

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Side by side

Show only differences

Feature	Verint Quality Management 9.0/10 Visit ↗	Five9 Interaction Analytics 8.9/10 Visit ↗
At a glance
Editor score	9.0	8.9
Ranking	#2 in Contact Center Quality Assurance Software	#3 in Contact Center Quality Assurance Software
Best for	Large teams needing broad omnichannel QA	Five9 users seeking multilingual interaction analytics
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud
Support	Phone, Email · 24/7	Email, Phone, Community · 24/7
Compliance	SOC 2, GDPR, HIPAA, PCI DSS, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Verint Quality Management 4/4 · Five9 Interaction Analytics 1/4
Auto quality scoring	✓ (best)	Not checked yet
Speech analytics	✓	✓
Digital channel QA	✓ (best)	Not checked yet
Screen recording	✓ (best)	Not checked yet
Specs
Evaluation form support	Custom	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Reviews voice, chat, email, video, and bot interactions Combines screen recording, speech analytics, and automated scoring Adds custom forms, dashboards, coaching, and e-learning workflows	Transcribes 100% of recorded calls and analyzes voice, email, and chat Analyzes sentiment, emotion, acoustics, topics, trends, and root causes Supports analysis in 28 languages and automated quality scoring
Cons	Requires a sales contact for pricing No free plan Broad feature set may exceed the needs of teams focused on a single channel	Pricing requires contacting Five9 for a quote Quality-management integration is centered on Five9's contact-center portfolio Analysis depends on captured interactions rather than uncaptured conversations
Our verdict	Verint Quality Management helps contact-center teams evaluate interactions across voice, chat, email, video, and bots. It captures interaction and screen activity, then brings review, scoring, reporting, and coaching into one… Read the review →	Five9 Interaction Analytics analyzes captured voice, email, and chat interactions for contact-center teams. It is aimed at organizations that want to examine customer experience, agent performance, compliance, and quality programs,… Read the review →

Verint Quality ManagementContact Center Quality Assurance Software 9.0Pricing on request
Five9 Interaction AnalyticsContact Center Quality Assurance Software 8.9Pricing on request

Compare the top tools in

Strengths and trade-offs

Verint Quality Management — where it wins
- Reviews voice, chat, email, video, and bot interactions
- Combines screen recording, speech analytics, and automated scoring
- Adds custom forms, dashboards, coaching, and e-learning workflows
Where it doesn't
- Requires a sales contact for pricing
- No free plan
- Broad feature set may exceed the needs of teams focused on a single channel
Five9 Interaction Analytics — where it wins
- Transcribes 100% of recorded calls and analyzes voice, email, and chat
- Analyzes sentiment, emotion, acoustics, topics, trends, and root causes
- Supports analysis in 28 languages and automated quality scoring
Where it doesn't
- Pricing requires contacting Five9 for a quote
- Quality-management integration is centered on Five9's contact-center portfolio
- Analysis depends on captured interactions rather than uncaptured conversations

Verint Quality Management9.0/10 · Pricing on request
Broad omnichannel QA with automated scoring, coaching, and contact-sales pricing.
Visit Verint Full verdict →
Five9 Interaction Analytics8.9/10 · Pricing on request
Multilingual interaction analytics and automated quality scoring for Five9 contact centers.
Visit Five9 Full verdict →

More comparisons

All contact center quality assurance software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 10 Oct 2026 · How we research and update