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Head-to-head · Contact Center Quality Assurance Software

Verint Quality Management vs CallMiner Analyze

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Verint Quality Management #2 in Contact Center Quality Assurance Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit Verint
CallMiner Analyze #4 in Contact Center Quality Assurance Software 8.8/10 Pricing on request ✓ 0 of 4 features Visit CallMiner

Verint Quality Management leads on 0 checks, CallMiner Analyze on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVerint Quality Management · 9.0/10
  • Most featuresVerint Quality Management · 4 of 4

Verint Quality Management scores higher on our rubric for contact center quality assurance software: 9.0 against 8.8 out of 10; our editors rank them #2 and #4.

Verint Quality Management is the better fit for large teams needing broad omnichannel QA. CallMiner Analyze is the better fit for enterprises analyzing omnichannel customer journeys.

  • Verint Quality Management fits best

    Large teams needing broad omnichannel QA

  • CallMiner Analyze fits best

    Enterprises analyzing omnichannel customer journeys

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Side by side

Feature Verint Quality Management 9.0/10 Visit ↗ CallMiner Analyze 8.8/10 Visit ↗
At a glance
Editor score 9.0 8.8
Ranking #2 in Contact Center Quality Assurance Software #4 in Contact Center Quality Assurance Software
Best for Large teams needing broad omnichannel QA Enterprises analyzing omnichannel customer journeys
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan — Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Phone, Email · 24/7 Email, Phone
Compliance SOC 2, GDPR, HIPAA, PCI DSS, 2FA SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Verint Quality Management 4/4 · CallMiner Analyze 0/4
Auto quality scoring ✓ (best) Not checked yet
Speech analytics ✓ (best) Not checked yet
Digital channel QA ✓ (best) Not checked yet
Screen recording ✓ (best) Not checked yet
Specs
Evaluation form support Custom Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Reviews voice, chat, email, video, and bot interactions
  • Combines screen recording, speech analytics, and automated scoring
  • Adds custom forms, dashboards, coaching, and e-learning workflows
  • Analyzes voice and text with transcription, sentiment, and interaction scoring
  • Maps customer journeys and supports customizable search and topic discovery
  • Redacts sensitive data and connects through APIs to enterprise systems
Cons
  • Requires a sales contact for pricing
  • No free plan
  • Broad feature set may exceed the needs of teams focused on a single channel
  • Pricing requires contacting CallMiner
  • Cloud deployment only
  • Its broad analytics scope may exceed teams seeking basic QA scoring
Our verdict

Verint Quality Management helps contact-center teams evaluate interactions across voice, chat, email, video, and bots. It captures interaction and screen activity, then brings review, scoring, reporting, and coaching into one…

Read the review →

CallMiner Analyze is cloud-based customer interaction analytics for contact centers and enterprise CX teams. It ingests voice and text interactions, then uses AI and machine learning to transcribe, categorize, score, and analyze them.…

Read the review →
  1. Verint Quality ManagementContact Center Quality Assurance Software 9.0Pricing on request
  2. CallMiner AnalyzeContact Center Quality Assurance Software 8.8Pricing on request

Strengths and trade-offs

  • Verint Quality Management — where it wins

    • Reviews voice, chat, email, video, and bot interactions
    • Combines screen recording, speech analytics, and automated scoring
    • Adds custom forms, dashboards, coaching, and e-learning workflows

    Where it doesn't

    • Requires a sales contact for pricing
    • No free plan
    • Broad feature set may exceed the needs of teams focused on a single channel

  • CallMiner Analyze — where it wins

    • Analyzes voice and text with transcription, sentiment, and interaction scoring
    • Maps customer journeys and supports customizable search and topic discovery
    • Redacts sensitive data and connects through APIs to enterprise systems

    Where it doesn't

    • Pricing requires contacting CallMiner
    • Cloud deployment only
    • Its broad analytics scope may exceed teams seeking basic QA scoring
  • Verint Quality Management9.0/10 · Pricing on request

    Broad omnichannel QA with automated scoring, coaching, and contact-sales pricing.

    Visit VerintFull verdict →
  • CallMiner Analyze8.8/10 · Pricing on request

    Broad interaction analytics for enterprise teams mapping customer journeys across channels.

    Visit CallMinerFull verdict →

More comparisons

All contact center quality assurance software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update