Verint Quality Management
Verint Quality Management: Broad omnichannel QA with automated scoring, coaching, and contact-sales pricing. Ranked #2 of 25 in Contact Center Quality Assurance Software by our editors (9.0/10); pricing: Pricing on request; best for large teams needing broad omnichannel QA.
At a glance
- Editor score9.0 / 10
- PricingPricing on request
- Best forLarge teams needing broad omnichannel QA
- Free planNo
- Auto quality scoringYes
- Facts checked24 Sep 2026
Where it wins
- Reviews voice, chat, email, video, and bot interactions
- Combines screen recording, speech analytics, and automated scoring
- Adds custom forms, dashboards, coaching, and e-learning workflows
Where it doesn't
- Requires a sales contact for pricing
- No free plan
- Broad feature set may exceed the needs of teams focused on a single channel
Our verdict on Verint Quality Management
Verint Quality Management helps contact-center teams evaluate interactions across voice, chat, email, video, and bots. It captures interaction and screen activity, then brings review, scoring, reporting, and coaching into one quality-management workflow. The product is positioned for mid-market and enterprise organizations that need broad coverage across human and AI agents, including teams with compliance requirements. Its scope suits QA programs spanning several channels; a team seeking only a simple, single-channel review tool may find that breadth unnecessary.
Evaluation combines customizable forms with automated quality scoring across interactions. Speech analytics adds categories, emotions, and keywords, while unified dashboards, scorecards, and reporting provide views of quality results. Smart Inbox and Shared Inbox workflows support review operations, and coaching and e-learning assignments connect findings to follow-up. Screen recording alongside interactions is useful when evaluating the agent's on-screen activity as part of the customer exchange. Together, these capabilities make the product a fit for teams that want structured evaluation and coaching rather than isolated call scoring.
Verint offers cloud deployment, web and API access, and an API gateway with open APIs for ecosystem fit. The listed compliance coverage includes SOC 2, GDPR, HIPAA, PCI DSS, and two-factor authentication, and support is available by phone and email with 24/7 support. According to the vendor's pricing approach, buyers need to contact sales rather than select a published plan, so teams should expect a sales-led evaluation to understand cost. Choose Verint when omnichannel capture, customizable evaluation, and broad quality workflows matter; consider a narrower alternative if those capabilities are more than the team needs.
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Verint Quality Management pricing
Verint Quality Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Auto quality scoring | Yes |
| Speech analytics | Yes |
| Digital channel QA | Yes |
| Screen recording | Yes |
| Evaluation form support | Custom |
| Data retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, PCI DSS, 2FA |
| Support | Phone, Email · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request |
| Website | verint.com |
| Facts checked | 24 Sep 2026 |
Alternatives to Verint Quality Management
- Genesys Cloud Quality ManagementIntegrated live monitoring and AI-assisted QA within Genesys Cloud CX, starting at $75 per user monthly.9.2
- Five9 Interaction AnalyticsMultilingual interaction analytics and automated quality scoring for Five9 contact centers.8.9
- CallMiner AnalyzeBroad interaction analytics for enterprise teams mapping customer journeys across channels.8.8
See all Verint Quality Management alternatives →
Verint Quality Management vs the competition
- Verint Quality Management vs Genesys Cloud Quality Management
- Verint Quality Management vs Five9 Interaction Analytics
- Verint Quality Management vs CallMiner Analyze
- Verint Quality Management vs Observe.AI Conversation Intelligence
- Verint Quality Management vs MaestroQA
- Verint Quality Management vs ScorebuddyCX
Compare Verint Quality Management with any tool side by side →
Also Ranked In
Verint Quality Management is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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