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Five9 Interaction Analytics

Paid#2 of 31 in Contact Center Analytics SoftwareSupport Analytics Contact Center Quality Assurance Software Contact Center Payments Software +3 more

Five9 Interaction Analytics: A broad analytics suite for multilingual voice, email, and chat contact centers. Ranked #2 of 31 in Contact Center Analytics Software by our editors (9.3/10); pricing: Pricing on request; best for multilingual omnichannel analytics teams.

9.3/10Editor score

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Five9 Interaction Analytics9.3 Visit Five9

At a glance

Editor score
9.3 / 10
Pricing
Pricing on request
Best for
Multilingual omnichannel analytics teams
Real-time monitoring
Yes
Founded
2001 · San Ramon, California, USA
Facts checked
20 Sep 2026

Where it wins
- Analyzes voice, email, and chat interactions in one product
- Supports transcription and multilingual analysis across 28 languages
- Connects with major CRM and service platforms through APIs
Where it doesn't
- Pricing requires contacting Five9 for a quote
- Its broad feature set may exceed basic transcription needs
- Analysis depends on captured contact-center interactions

Our verdict on Five9 Interaction Analytics

Five9 Interaction Analytics is designed for contact-center teams that need insight across voice, email, and chat. It combines 100% recorded call transcription with speech and text analysis, sentiment, emotion, and acoustic analysis. Contact-center leaders can use it for customer-experience review, agent-performance analysis, quality programs, compliance work, and interaction investigation. Automated scoring, topic identification, and quality-management integration extend its use beyond simple transcription.

The product’s strongest differentiator is breadth across analytics and quality workflows. It supports automated interaction scoring, automated quality-management scoring, evaluation assignment, transcript tags, and analytics metadata. Queries and ad hoc analysis support targeted investigations, while trend and root-cause analysis helps teams examine recurring issues. Multilingual analysis across 28 supported languages makes it a fit for teams handling varied language environments. Real-time monitoring, speech analytics, sentiment analysis, and quality scorecards are also part of its contact-center analytics capabilities.

Platform fit is another important consideration. Five9 Interaction Analytics integrates with Salesforce, ServiceNow, Microsoft Dynamics, Oracle, and Zendesk, with Open APIs available for additional connections. Pricing is contact-sales only, so teams must engage Five9 to evaluate commercial fit. The product suits organizations that want one analytics layer across digital and voice interactions and that can use its quality-management depth. Teams seeking only basic transcription or a narrowly focused call-review tool may prefer a simpler option.

Your product? Our editors can test Five9 Interaction Analytics in depth and publish a review, labelled as paid · from $149/mo →

Five9 Interaction Analytics pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 20 Sep 2026.

See plans on five9.com

Five9 Interaction Analytics fact sheet

Free plan	Not verified
Paid from	Not verified
Real-time monitoring	Yes
Speech analytics	Yes
Sentiment analysis	Yes
Quality scorecards	Yes
Service-level reporting	Not verified
Data retention	Not verified
Deployment	Cloud
Compliance & security	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Support	Email, Phone, Community · 24/7
Built for	Small business, Mid-market, Enterprise (editorial estimate)
Integrations	6 integrations: Salesforce, ServiceNow, Microsoft Dynamics, Oracle, Zendesk, Open APIs
Pricing	Pricing on request (source)
Website	five9.com
Facts checked	20 Sep 2026

Five9 Interaction Analytics integrations

Five9 Interaction Analytics lists 6 integrations on its own site.

Salesforce
ServiceNow
Microsoft Dynamics
Oracle
Zendesk
Open APIs

Alternatives to Five9 Interaction Analytics

See all Five9 Interaction Analytics alternatives →

Five9 Interaction Analytics vs the competition

Compare Five9 Interaction Analytics with any tool side by side →

Also Ranked In

Five9 Interaction Analytics is ranked in 11 of our directories; the 6 strongest besides Contact Center Analytics Software.

Used Five9 Interaction Analytics? Be the first to review it

The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Five9 Interaction Analytics for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

Five9 Interaction Analytics is listed in our Contact Center Analytics Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update