Best Five9 Interaction Analytics Alternatives in 2026
The top Five9 Interaction Analytics alternatives are CallMiner Eureka, Genesys Cloud Quality Management and MaestroQA: 15 contact center analytics software our editors would look at instead of Five9 Interaction Analytics, in our ranking order.
Five9 Interaction Analytics: A broad analytics suite for multilingual voice, email, and chat contact centers. Where it falls short: pricing requires contacting Five9 for a quote.
Switching from Five9 Interaction Analytics? For most contact center analytics software buyers the best Five9 Interaction Analytics alternative is CallMiner Eureka, built for large teams needing broad interaction analytics. On a budget, Squaretalk Contact Center Analytics starts at $25/user/mo. Squaretalk Contact Center Analytics offers the most data retention (12 months).
Why People Look for a Five9 Interaction Analytics Alternative
- Pricing requires contacting Five9 for a quote
- Its broad feature set may exceed basic transcription needs
- Analysis depends on captured contact-center interactions
Quick Picks by What You Need
- Best overallCallMiner Eureka9.4
Large teams needing broad interaction analytics
Visit CallMiner Eureka - Lowest priceSquaretalk Contact Center Analytics7.7
Paid plans from $25/user/mo
Visit Squaretalk Contact Center Analytics - Most data retentionSquaretalk Contact Center Analytics7.7
12 months
Visit Squaretalk Contact Center Analytics
All 15 Five9 Interaction Analytics Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forLarge teams needing broad interaction analytics
- Better than Five9 Interaction Analytics:
- Editor score 9.4 vs 9.3
A wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.
- Quality scorecards
- Real-time monitoring
- Speech analytics
9.4/10★★★★★Visit CallMiner -
Best forGenesys-centered contact centers
A Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
9.1/10★★★★★Visit Genesys -
Best forTeams wanting QA plus coaching workflows
A broad QA and coaching platform for omnichannel customer service teams.
8.8/10★★★★☆Visit MaestroQA -
Best forQA teams automating scoring and calibration
Automated QA, calibration and coaching for human and AI-agent interactions.
8.7/10★★★★☆Visit EvaluAgent -
Best forOrganizations evaluating every interaction
A broad contact-center QA platform for evaluating, coaching, and connecting every interaction.
8.6/10★★★★☆Visit Observe.AI -
Best forOmnichannel teams needing real-time assistance
Broad omnichannel analytics with real-time assistance, coaching, and compliance controls.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
8.5/10★★★★☆Visit Xdroid -
Best forSelf-hosted teams needing deep QA analytics
A broad analytics suite for teams that need deep QA, coaching, and interaction visibility.
- Quality scorecards
- Real-time monitoring
- Speech analytics
8.4/10★★★★☆Contact SESTEK -
Best forMature enterprises needing interaction intelligence
A mature interaction-intelligence suite for enterprises analyzing voice and digital conversations.
- Real-time monitoring
- Speech analytics
- Sentiment analysis
8.3/10★★★★☆Visit Verint -
Best forAnalytics teams needing flexible reporting
Flexible omnichannel analytics with custom reporting, AI analysis, and deployment options.
- Quality scorecards
- Real-time monitoring
- Speech analytics
8.2/10★★★★☆Visit Level AI -
Best forTeams prioritizing service-level analytics
A broad analytics platform for teams that need service-level visibility across channels.
- Service-level reporting
- Real-time monitoring
- Speech analytics
8.1/10★★★★☆Visit Joulica -
Best forNewer teams wanting broad analytics integrations
Broad contact-center analytics with AI scoring, coaching, compliance, and integrations.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
8.0/10★★★★☆Visit QEval -
Best forEnterprise quality management buyers
Enterprise-grade interaction evaluation with broad analytics, coaching, and integrations.
- Quality scorecards
- Real-time monitoring
- Speech analytics
7.9/10★★★★☆Visit NiCE -
Best forTeams wanting transcript-linked QA scoring
A strong fit for teams that want transcript-linked QA and conversation intelligence.
- Service-level reporting
- Quality scorecards
- Real-time monitoring
7.8/10★★★★☆Visit MaxContact -
Best forSmall teams seeking low-cost contact analytics
Low-cost contact-center analytics with transcription, sentiment, summaries, and monitoring.
- Service-level reporting
- Real-time monitoring
- Speech analytics
7.7/10★★★★☆Visit Squaretalk -
Best forStructured QA and coaching programs
A structured QA platform with automation, coaching, compliance, and omnichannel analytics.
7.6/10★★★★☆Visit ScorebuddyCX
Five9 Interaction Analytics Alternatives: Common Questions
What is the best alternative to Five9 Interaction Analytics?
CallMiner Eureka: #1 in our Contact Center Analytics Software ranking, with an editor score of 9.4 out of 10. A wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.
What is the cheapest paid alternative to Five9 Interaction Analytics?
Of the alternatives here that publish a price, Squaretalk Contact Center Analytics starts lowest, at $25/user/mo.
Why do people look for Five9 Interaction Analytics alternatives?
Pricing requires contacting Five9 for a quote; Its broad feature set may exceed basic transcription needs; Analysis depends on captured contact-center interactions.
Which Five9 Interaction Analytics alternative has the most data retention?
Squaretalk Contact Center Analytics, with 12 months.
How do I switch from Five9 Interaction Analytics?
Export your data from Five9 Interaction Analytics (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Five9 Interaction Analytics.
How to Switch from Five9 Interaction Analytics
- Export your data from Five9 Interaction Analytics (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Five9 Interaction Analytics.
Five9 Interaction Analytics vs Each Alternative
| # | Tool | Paid from | Real-time monitoring | Speech analytics | Sentiment analysis | Quality scorecards | Score |
|---|---|---|---|---|---|---|---|
| 2 | Five9 Interaction Analytics | Yes | Yes | Yes | Yes | 9.3 | |
| 1 | CallMiner Eureka | Yes | Yes | Yes | Yes | 9.4 | |
| 2 | Genesys Cloud Quality Management | $75/user/mo | Yes | Yes | Yes | Yes | 9.1 |
| 3 | MaestroQA | 8.8 | |||||
| 4 | EvaluAgent | 8.7 | |||||
| 5 | Observe.AI Conversation Intelligence | 8.6 | |||||
| 6 | Xdroid Customer Interaction Intelligence Platform | Yes | Yes | Yes | Yes | 8.5 | |
| 7 | SESTEK Analytics | Yes | Yes | Yes | Yes | 8.4 | |
| 8 | Verint Interaction Analytics | Yes | Yes | Yes | 8.3 | ||
| 9 | Level AI Contact Center Analytics | Yes | Yes | Yes | Yes | 8.2 | |
| 10 | Joulica Contact Center Analytics | Yes | Yes | Yes | 8.1 | ||
| 11 | QEval | Yes | Yes | Yes | Yes | 8.0 | |
| 12 | NiCE Quality Management | $110/user/mo | Yes | Yes | Yes | Yes | 7.9 |
| 13 | MaxContact Conversation Analytics | Yes | Yes | Yes | Yes | 7.8 | |
| 14 | Squaretalk Contact Center Analytics | $25/user/mo | Yes | Yes | Yes | 7.7 | |
| 15 | ScorebuddyCX | 7.6 |
Head-to-Head
- Five9 Interaction Analytics vs CallMiner Eureka
- Five9 Interaction Analytics vs Genesys Cloud Quality Management
- Five9 Interaction Analytics vs MaestroQA
- Five9 Interaction Analytics vs EvaluAgent
- Five9 Interaction Analytics vs Observe.AI Conversation Intelligence
- Five9 Interaction Analytics vs Xdroid Customer Interaction Intelligence Platform
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update