SESTEK Analytics
SESTEK Analytics: A broad analytics suite for teams that need deep QA, coaching, and interaction visibility. Ranked #8 of 31 in Contact Center Analytics Software by our editors (8.4/10); pricing: Pricing on request; best for self-hosted teams needing deep QA analytics.
At a glance
- Editor score8.4 / 10
- PricingPricing on request
- Best forSelf-hosted teams needing deep QA analytics
- Real-time monitoringYes
- Founded2000
- Facts checked20 Sep 2026
Where it wins
- Analyzes voice, chat, and video with speech and acoustic signals
- Combines automated QA, coaching, dashboards, and root-cause analysis
- Supports API, self-hosted deployment, and seven contact-center integrations
Where it doesn't
- Pricing requires a contact-sales conversation
- Self-hosted deployment is not suited to teams seeking a hosted-only option
- Its broad feature set may exceed the needs of basic reporting teams
Our verdict on SESTEK Analytics
SESTEK Analytics is a contact-center analytics platform for enterprise organizations that need wider interaction coverage than sample-based review. It analyzes voice, chat, and video conversations, converting interactions into searchable text while evaluating customer intent, sentiment, acoustic signals, agent performance, and operational trends. Teams can use it for speech analytics, quality management, coaching, real-time monitoring, and KPI reporting across contact-center operations.
Its strongest area is the depth of its quality and performance toolkit. The platform combines speech-to-text and acoustic analysis with sentiment analysis, LLM-based conversation categorization, automated and manual quality evaluations, agent coaching, and KPI dashboards. Root-cause, statistical, trend, and non-FCR analysis add operational context, while real-time alerts and supervisor notifications support faster attention to emerging issues. Dynamic and static PII masking is also included for teams handling sensitive conversation content.
SESTEK Analytics fits organizations that want deployment flexibility and established contact-center connectivity. The published platform options include API and self-hosted deployment, with integrations for Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei. Pricing follows a contact-sales model rather than a published tier structure, so the buying process is centered on a tailored commercial discussion. Choose it when deep QA analytics, coaching, categorization, and cross-channel insight are priorities; teams wanting only straightforward reporting or a hosted-only product may prefer a narrower alternative.
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SESTEK Analytics pricing
SESTEK Analytics fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Real-time monitoring | Yes |
| Speech analytics | Yes |
| Sentiment analysis | Yes |
| Quality scorecards | Yes |
| Service-level reporting | Not verified |
| Data retention | Not verified |
| Deployment | Self-hosted |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 7 integrations: Genesys, Avaya, Five9, Cisco, Zoom, NICE … |
| Pricing | Pricing on request |
| Website | sestek.com |
| Facts checked | 20 Sep 2026 |
SESTEK Analytics integrations
SESTEK Analytics lists 7 integrations on its own site.
- Genesys
- Avaya
- Five9
- Cisco
- Zoom
- NICE
- Huawei
Alternatives to SESTEK Analytics
- CallMiner EurekaA wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.9.4
- Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.9.3
- Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.9.1
See all SESTEK Analytics alternatives →
SESTEK Analytics vs the competition
- SESTEK Analytics vs CallMiner Eureka
- SESTEK Analytics vs Five9 Interaction Analytics
- SESTEK Analytics vs Genesys Cloud Quality Management
- SESTEK Analytics vs MaestroQA
- SESTEK Analytics vs EvaluAgent
- SESTEK Analytics vs Observe.AI Conversation Intelligence
Compare SESTEK Analytics with any tool side by side →
Also Ranked In
SESTEK Analytics is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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