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Head-to-head · Contact Center Analytics Software

Five9 Interaction Analytics vs SESTEK Analytics

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Five9 Interaction Analytics #2 in Contact Center Analytics Software 9.3/10 Pricing on request ✓ 4 of 5 features Visit Five9
SESTEK Analytics #8 in Contact Center Analytics Software 8.4/10 Pricing on request ✓ 4 of 5 features Contact SESTEK

Five9 Interaction Analytics leads on 0 checks, SESTEK Analytics on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFive9 Interaction Analytics · 9.3/10

Five9 Interaction Analytics scores higher on our rubric for contact center analytics software: 9.3 against 8.4 out of 10; our editors rank them #2 and #8.

Five9 Interaction Analytics is the better fit for multilingual omnichannel analytics teams. SESTEK Analytics is the better fit for self-hosted teams needing deep QA analytics.

  • Five9 Interaction Analytics fits best

    Multilingual omnichannel analytics teams

  • SESTEK Analytics fits best

    Self-hosted teams needing deep QA analytics

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Side by side

Feature Five9 Interaction Analytics 9.3/10 Visit ↗ SESTEK Analytics 8.4/10 Visit ↗
At a glance
Editor score 9.3 8.4
Ranking #2 in Contact Center Analytics Software #8 in Contact Center Analytics Software
Best for Multilingual omnichannel analytics teams Self-hosted teams needing deep QA analytics
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Self-hosted
Support Email, Phone, Community · 24/7 Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 6 integrations 7 integrations
Built for Small business, Mid-market, Enterprise Enterprise
Features Five9 Interaction Analytics 4/5 · SESTEK Analytics 4/5
Real-time monitoring ✓ ✓
Speech analytics ✓ ✓
Sentiment analysis ✓ ✓
Quality scorecards ✓ ✓
Service-level reporting Not checked yet Not checked yet
Specs
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, email, and chat interactions in one product
  • Supports transcription and multilingual analysis across 28 languages
  • Connects with major CRM and service platforms through APIs
  • Analyzes voice, chat, and video with speech and acoustic signals
  • Combines automated QA, coaching, dashboards, and root-cause analysis
  • Supports API, self-hosted deployment, and seven contact-center integrations
Cons
  • Pricing requires contacting Five9 for a quote
  • Its broad feature set may exceed basic transcription needs
  • Analysis depends on captured contact-center interactions
  • Pricing requires a contact-sales conversation
  • Self-hosted deployment is not suited to teams seeking a hosted-only option
  • Its broad feature set may exceed the needs of basic reporting teams
Our verdict

Five9 Interaction Analytics is designed for contact-center teams that need insight across voice, email, and chat. It combines 100% recorded call transcription with speech and text analysis, sentiment, emotion, and acoustic analysis.…

Read the review →

SESTEK Analytics is a contact-center analytics platform for enterprise organizations that need wider interaction coverage than sample-based review. It analyzes voice, chat, and video conversations, converting interactions into searchable…

Read the review →
  1. Five9 Interaction AnalyticsContact Center Analytics Software 9.3Pricing on request
  2. SESTEK AnalyticsContact Center Analytics Software 8.4Pricing on request

Strengths and trade-offs

  • Five9 Interaction Analytics — where it wins

    • Analyzes voice, email, and chat interactions in one product
    • Supports transcription and multilingual analysis across 28 languages
    • Connects with major CRM and service platforms through APIs

    Where it doesn't

    • Pricing requires contacting Five9 for a quote
    • Its broad feature set may exceed basic transcription needs
    • Analysis depends on captured contact-center interactions

  • SESTEK Analytics — where it wins

    • Analyzes voice, chat, and video with speech and acoustic signals
    • Combines automated QA, coaching, dashboards, and root-cause analysis
    • Supports API, self-hosted deployment, and seven contact-center integrations

    Where it doesn't

    • Pricing requires a contact-sales conversation
    • Self-hosted deployment is not suited to teams seeking a hosted-only option
    • Its broad feature set may exceed the needs of basic reporting teams
  • Five9 Interaction Analytics9.3/10 · Pricing on request

    A broad analytics suite for multilingual voice, email, and chat contact centers.

    Visit Five9Full verdict →
  • SESTEK Analytics8.4/10 · Pricing on request

    A broad analytics suite for teams that need deep QA, coaching, and interaction visibility.

    Contact SESTEKFull verdict →

More comparisons

All contact center analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update