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Head-to-head · Contact Center Analytics Software

CallMiner Eureka vs SESTEK Analytics

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score CallMiner Eureka #1 in Contact Center Analytics Software 9.4/10 Pricing on request ✓ 4 of 5 features Visit CallMiner
SESTEK Analytics #8 in Contact Center Analytics Software 8.4/10 Pricing on request ✓ 4 of 5 features Contact SESTEK

CallMiner Eureka leads on 0 checks, SESTEK Analytics on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCallMiner Eureka · 9.4/10

CallMiner Eureka scores higher on our rubric for contact center analytics software: 9.4 against 8.4 out of 10; our editors rank them #1 and #8.

CallMiner Eureka is the better fit for large teams needing broad interaction analytics. SESTEK Analytics is the better fit for self-hosted teams needing deep QA analytics.

  • CallMiner Eureka fits best

    Large teams needing broad interaction analytics

  • SESTEK Analytics fits best

    Self-hosted teams needing deep QA analytics

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Side by side

Feature CallMiner Eureka 9.4/10 Visit ↗ SESTEK Analytics 8.4/10 Visit ↗
At a glance
Editor score 9.4 8.4
Ranking #1 in Contact Center Analytics Software #8 in Contact Center Analytics Software
Best for Large teams needing broad interaction analytics Self-hosted teams needing deep QA analytics
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Self-hosted
Support Email, Phone, Community Docs
Compliance SOC 2, ISO 27001, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 11 integrations 7 integrations
Built for Enterprise Enterprise
Features CallMiner Eureka 4/5 · SESTEK Analytics 4/5
Real-time monitoring ✓ ✓
Speech analytics ✓ ✓
Sentiment analysis ✓ ✓
Quality scorecards ✓ ✓
Service-level reporting Not checked yet Not checked yet
Specs
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes calls, chats, email, SMS, surveys, and social interactions
  • Combines transcription, sentiment, scoring, guidance, and journey analysis
  • Connects with 11 contact-center, CRM, cloud, and service platforms
  • Analyzes voice, chat, and video with speech and acoustic signals
  • Combines automated QA, coaching, dashboards, and root-cause analysis
  • Supports API, self-hosted deployment, and seven contact-center integrations
Cons
  • Pricing is handled through contact sales rather than self-serve plans
  • Its wide feature set may exceed the needs of narrowly focused teams
  • Deployment requires choosing between cloud and on-premises options
  • Pricing requires a contact-sales conversation
  • Self-hosted deployment is not suited to teams seeking a hosted-only option
  • Its broad feature set may exceed the needs of basic reporting teams
Our verdict

CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams. It captures and analyzes voice and digital interactions, including calls, chats, email, SMS, surveys, and social…

Read the review →

SESTEK Analytics is a contact-center analytics platform for enterprise organizations that need wider interaction coverage than sample-based review. It analyzes voice, chat, and video conversations, converting interactions into searchable…

Read the review →
  1. CallMiner EurekaContact Center Analytics Software 9.4Pricing on request
  2. SESTEK AnalyticsContact Center Analytics Software 8.4Pricing on request

Strengths and trade-offs

  • CallMiner Eureka — where it wins

    • Analyzes calls, chats, email, SMS, surveys, and social interactions
    • Combines transcription, sentiment, scoring, guidance, and journey analysis
    • Connects with 11 contact-center, CRM, cloud, and service platforms

    Where it doesn't

    • Pricing is handled through contact sales rather than self-serve plans
    • Its wide feature set may exceed the needs of narrowly focused teams
    • Deployment requires choosing between cloud and on-premises options

  • SESTEK Analytics — where it wins

    • Analyzes voice, chat, and video with speech and acoustic signals
    • Combines automated QA, coaching, dashboards, and root-cause analysis
    • Supports API, self-hosted deployment, and seven contact-center integrations

    Where it doesn't

    • Pricing requires a contact-sales conversation
    • Self-hosted deployment is not suited to teams seeking a hosted-only option
    • Its broad feature set may exceed the needs of basic reporting teams
  • CallMiner Eureka9.4/10 · Pricing on request

    A wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.

    Visit CallMinerFull verdict →
  • SESTEK Analytics8.4/10 · Pricing on request

    A broad analytics suite for teams that need deep QA, coaching, and interaction visibility.

    Contact SESTEKFull verdict →

More comparisons

All contact center analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update