CallMiner Eureka
CallMiner Eureka: A wide-ranging analytics platform for teams analyzing voice and digital interactions at scale. Ranked #1 of 31 in Contact Center Analytics Software by our editors (9.4/10); pricing: Pricing on request; best for large teams needing broad interaction analytics.
At a glance
- Editor score9.4 / 10
- PricingPricing on request
- Best forLarge teams needing broad interaction analytics
- Real-time monitoringYes
- Founded2002 · Waltham, Massachusetts, United States
- Facts checked20 Sep 2026
Where it wins
- Analyzes calls, chats, email, SMS, surveys, and social interactions
- Combines transcription, sentiment, scoring, guidance, and journey analysis
- Connects with 11 contact-center, CRM, cloud, and service platforms
Where it doesn't
- Pricing is handled through contact sales rather than self-serve plans
- Its wide feature set may exceed the needs of narrowly focused teams
- Deployment requires choosing between cloud and on-premises options
Our verdict on CallMiner Eureka
CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams. It captures and analyzes voice and digital interactions, including calls, chats, email, SMS, surveys, and social channels. The platform is designed for organizations that want insight from all customer interactions rather than relying on sampled reviews. Its core capabilities cover speech transcription, sentiment, emotion, effort, and acoustic analysis, along with automated scoring and quality management.
Eureka’s ecosystem fit is a significant part of its appeal. The listed integrations include Amazon Connect, Avaya, Five9, Genesys, Google Cloud, Microsoft Azure, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. APIs and connectors extend that coverage, while visualization and customer-journey analysis help teams connect interaction findings with wider customer-experience work. The platform can also provide real-time alerts, guidance, and next-best actions, giving contact centers a way to act on interaction signals while conversations are taking place.
The standout strength is the combination of scale and analytical depth: omnichannel capture, searchable insights, topic discovery, categorization, redaction, quality scorecards, sentiment analysis, and real-time monitoring sit within one product. CallMiner states that Eureka can be deployed on-premises or in the cloud, and pricing is handled through contact sales. It is a strong fit for large teams that need broad interaction coverage and multiple analytics workflows. Teams seeking only basic call transcription, a narrow quality-monitoring tool, or a simpler purchasing process should consider a more focused alternative.
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CallMiner Eureka pricing
CallMiner Eureka fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Real-time monitoring | Yes |
| Speech analytics | Yes |
| Sentiment analysis | Yes |
| Quality scorecards | Yes |
| Service-level reporting | Not verified |
| Data retention | Not verified |
| Deployment | Cloud, Self-hosted |
| Compliance & security | SOC 2, ISO 27001, PCI DSS |
| Support | Email, Phone, Community |
| Built for | Enterprise (editorial estimate) |
| Integrations | 11 integrations: Amazon Connect, Avaya, Five9, Genesys, Google Cloud, Microsoft Azure … See all → |
| Pricing | Pricing on request |
| Website | callminer.com |
| Facts checked | 20 Sep 2026 |
CallMiner Eureka integrations
CallMiner Eureka lists 11 integrations on its own site.
- Amazon Connect
- Avaya
- Five9
- Genesys
- Google Cloud
- Microsoft Azure
- Salesforce
- ServiceNow
- Twilio
- Zendesk
- Zoom
See all CallMiner Eureka integrations →
Alternatives to CallMiner Eureka
- Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.9.3
- Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.9.1
- MaestroQAA broad QA and coaching platform for omnichannel customer service teams.8.8
See all CallMiner Eureka alternatives →
CallMiner Eureka vs the competition
- CallMiner Eureka vs Five9 Interaction Analytics
- CallMiner Eureka vs Genesys Cloud Quality Management
- CallMiner Eureka vs MaestroQA
- CallMiner Eureka vs EvaluAgent
- CallMiner Eureka vs Observe.AI Conversation Intelligence
- CallMiner Eureka vs Xdroid Customer Interaction Intelligence Platform
Compare CallMiner Eureka with any tool side by side →
Also Ranked In
CallMiner Eureka is ranked in 8 of our directories; the 6 strongest besides Contact Center Analytics Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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