The Best Support Analytics in 2026
We researched support analytics products using vendors’ official websites, including pricing pages, plan tables, and product documentation. Rankings focus on the category’s core job, value for money, and verified features, helping support and CX teams compare tools for measuring service performance and understanding customer conversations.
Our top picks
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Top ranked
Verint Interaction Analytics#1 of 259.2/10Broad voice and digital interaction analysis with real-time signals and coaching insights.
Pricing on request
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Runner-up
CallMiner Eureka#2 of 258.9/10Deep speech and interaction analytics for enterprise contact centers.
Pricing on request
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Top-ranked free plan
Atlas by Nomic#15 of 257.8/10Ticket analytics with AI categorization, clustering, and natural-language search.
Free plan
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 25 tools, best first
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Best forEnterprises needing broad interaction analytics
Broad voice and digital interaction analysis with real-time signals and coaching insights.
- Sentiment analysis
9.2/10★★★★★Visit Verint -
Best forEnterprise contact centers analyzing customer conversations
Deep speech and interaction analytics for enterprise contact centers.
- Sentiment analysis
8.9/10★★★★☆Visit CallMiner -
Best forTeams analyzing recorded calls across channels
A broad call and digital interaction analysis suite for contact-center teams.
- Sentiment analysis
8.8/10★★★★☆Contact Five9 -
Best forMid-market and enterprise Zendesk service teams
Real-time service analytics for Zendesk teams investigating performance and emerging issues.
- Conversation analytics
- Custom dashboards
Pricing on request · 14-day trial Our Zendesk Agentic Analytics verdict → Visit ZendeskFor vendors Sponsor this spot · #4 · $69/mo →8.7/10★★★★☆Visit Zendesk -
Best forEnterprises needing configurable analytics and scorecards
Configurable contact center analytics with scorecards, AI analysis and cloud or self-hosted deployment.
- Sentiment analysis
8.6/10★★★★☆Visit Level AI -
Best forEnterprises prioritizing automated QA and coaching
Scores every voice and digital interaction, with evidence-linked QA and coaching workflows.
8.5/10★★★★☆Visit Observe.AI -
Best forLarge contact centers with complex CX operations
A broad contact-center suite with strong analytics and a $110-per-agent monthly starting price.
8.4/10★★★★☆Visit NICE CXone -
Best forContact centers combining interaction analytics with QA
Omnichannel interaction analysis and QA, sold through Talkdesk platform editions.
8.3/10★★★★☆Visit Talkdesk -
Best forEnterprises tracing interaction causes and outcomes
Connects conversation causes, outcomes, and follow-ups in a unified interaction record.
8.2/10★★★★☆Book a demo -
Best forContact centers needing searchable conversation analytics
Searchable transcripts, sentiment, and dashboards for contact-center teams.
- Sentiment analysis
8.1/10★★★★☆Visit Squaretalk -
Best forEnterprises analyzing voice, text, and social interactions
A broad analytics suite for contact centers that need speech, text, and social insight.
- Sentiment analysis
8.0/10★★★★☆Contact OpenText -
Best forSalesforce teams adding service analytics to case work
A broad Salesforce service suite with analytics built into case and channel management.
7.8/10★★★★☆Visit Salesforce -
Best forEnterprises analyzing conversations across many channels
Unifies service conversations across channels with routing, AI assistance, and sentiment insights.
7.8/10★★★★☆Visit Sprinklr -
Best forMicrosoft sales teams analyzing sales conversations
A Microsoft-centered sales CRM, not a dedicated support analytics platform.
7.8/10★★★★☆Visit Microsoft -
Best forTeams exploring ticket patterns on a free plan
Ticket analytics with AI categorization, clustering, and natural-language search.
7.8/10★★★★☆Visit Atlas -
Best forBird support teams needing operating reports
Bird Inbox Analytics tracks ticket, response-time, satisfaction, and AI support outcomes.
- Conversation analytics
- Custom dashboards
7.7/10★★★★☆Visit Bird -
Best forTeams building low-cost reports from support data
A broad analytics platform with Zendesk connectivity, a free plan, and a $24 annual-billed entry tier.
7.6/10★★★★☆Visit Zoho Analytics -
Best forTeams wanting analytics inside their support inbox
Intercom adds pre-built reports to a broader omnichannel customer support workspace.
7.5/10★★★★☆Visit Intercom -
Best forTeams wanting analytics alongside ticketing
Ticketing, reporting, and automation in a support platform with plans from $19 per agent monthly.
7.4/10★★★★☆Visit Freshdesk -
Best forLarge teams analyzing customer feedback themes
A broad feedback analytics platform for teams turning customer language into themes and actions.
- Sentiment analysis
7.1/10★★★★☆Visit Thematic -
Best forContact centers needing call monitoring and reports
A contact-center operations suite with real-time analytics, monitoring, and AI analysis.
7.0/10★★★★☆Visit GoTo -
Best forZendesk teams focused on SLA adherence
A focused choice for Zendesk teams that need live SLA adherence tracking and alerts.
6.8/10★★★☆☆Visit Qvasa -
Best forSmall teams needing ticketing and basic support reporting
A support platform with real-time analytics, but reporting is one part of a broader help desk.
6.5/10★★★☆☆Visit Sympoq -
Best forSmall teams pairing website chat with basic visitor insights
A chat-first support tool with visitor insights, but limited fit for analytics-led teams.
6.4/10★★★☆☆Visit Chatdrill -
Best forSales teams analyzing pipeline and revenue data
Querri turns CRM and business data into pipeline, forecast, and revenue analysis.
6.3/10★★★☆☆Visit Querri
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 1 | Verint Interaction Analytics | 9.2 | ||
| 2 | CallMiner Eureka | 8.9 | ||
| 3 | Five9 Interaction Analytics | 8.8 | ||
| 4 | Zendesk Agentic Analytics | No | 8.7 | |
| 5 | Level AI Contact Center Analytics | 8.6 | ||
| 6 | Observe.AI Conversation Intelligence | No | 8.5 | |
| 7 | NICE CXone | No | $110/user/mo | 8.4 |
| 8 | Talkdesk Interaction & Quality Analytics | No | $85/user/mo | 8.3 |
| 9 | ASAPP Interaction Intelligence | 8.2 | ||
| 10 | Squaretalk Contact Center Analytics | No | $25/user/mo | 8.1 |
| 11 | OpenText Contact Center Analytics | 8.0 | ||
| 12 | Salesforce Service Cloud | No | $25/user/mo | 7.8 |
| 13 | Sprinklr Service | No | 7.8 | |
| 14 | Microsoft Dynamics 365 Sales | No | $65/user/mo | 7.8 |
| 15 | Atlas by Nomic | Yes | 7.8 | |
| 16 | Bird Inbox Analytics | Yes | Free | 7.7 |
| 17 | Zoho Analytics | Yes | $24/mo | 7.6 |
| 18 | Intercom | No | $29/seat/mo | 7.5 |
| 19 | Freshdesk | No | $19/user/mo | 7.4 |
| 20 | Thematic | No | $25,000/yr | 7.1 |
| 21 | GoTo Contact Center | 7.0 | ||
| 22 | Qvasa SLA Management | Yes | $10/user/mo | 6.8 |
| 23 | Sympoq | Yes | €49/mo | 6.5 |
| 24 | Chatdrill | Yes | $28/mo | 6.4 |
| 25 | Querri | Yes | $119/mo | 6.3 |
Head-to-head All 22 comparisons →
- Verint Interaction Analytics vs Five9 Interaction Analytics
- Verint Interaction Analytics vs Zendesk Agentic Analytics
- Verint Interaction Analytics vs Level AI Contact Center Analytics
- Verint Interaction Analytics vs Observe.AI Conversation Intelligence
- Verint Interaction Analytics vs NICE CXone
- Verint Interaction Analytics vs Talkdesk Interaction & Quality Analytics
- CallMiner Eureka vs Zendesk Agentic Analytics
- CallMiner Eureka vs NICE CXone
- CallMiner Eureka vs Talkdesk Interaction & Quality Analytics
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How we rank support analytics
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update