Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Support Analytics

CallMiner Eureka vs Talkdesk Interaction & Quality Analytics

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score CallMiner Eureka #2 in Support Analytics 8.9/10 Pricing on request ✓ 1 of 3 features Visit CallMiner
Talkdesk Interaction & Quality Analytics #8 in Support Analytics 8.3/10 Paid ✓ 0 of 3 features Visit Talkdesk

CallMiner Eureka leads on 0 checks, Talkdesk Interaction & Quality Analytics on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCallMiner Eureka · 8.9/10
  • Most featuresCallMiner Eureka · 1 of 3

CallMiner Eureka scores higher on our rubric for support analytics: 8.9 against 8.3 out of 10; our editors rank them #2 and #8.

CallMiner Eureka is the better fit for enterprise contact centers analyzing customer conversations. Talkdesk Interaction & Quality Analytics is the better fit for contact centers combining interaction analytics with QA.

  • CallMiner Eureka fits best

    Enterprise contact centers analyzing customer conversations

  • Talkdesk Interaction & Quality Analytics fits best

    Contact centers combining interaction analytics with QA

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CallMiner Eureka 8.9/10 Visit ↗ Talkdesk Interaction & Quality Analytics 8.3/10 Visit ↗
At a glance
Editor score 8.9 8.3
Ranking #2 in Support Analytics #8 in Support Analytics
Best for Enterprise contact centers analyzing customer conversations Contact centers combining interaction analytics with QA
Pricing model Paid Paid
Starting price Pricing on request $85/user/mo
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Self-hosted Cloud
Support Email, Phone, Community Phone, Docs
Compliance SOC 2, ISO 27001, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 11 integrations 70+ integrations
Built for Enterprise Mid-market, Enterprise
Features CallMiner Eureka 1/3 · Talkdesk Interaction & Quality Analytics 0/3
Conversation analytics Not checked yet Not checked yet
Sentiment analysis ✓ (best) Not checked yet
Custom dashboards Not checked yet Not checked yet
Specs
Support data sources Not checked yet Not checked yet
Data refresh interval Not checked yet Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice and digital interactions across multiple channels
  • Combines speech, sentiment, emotion, effort, and acoustic analytics
  • Offers real-time guidance, automated scoring, and journey analysis
  • Analyzes voice, chat, and digital interactions for topics, sentiment, and friction
  • Combines automated quality evaluations with coaching insights
  • Offers journey maps, real-time dashboards, alerts, and data exports
Cons
  • Pricing requires contacting sales or requesting a demo
  • Enterprise focus may not suit smaller teams seeking a simpler tool
  • Its breadth may exceed the needs of teams focused only on basic call metrics
  • There is no free plan
  • Pricing is listed for platform editions, not as a standalone analytics price
  • Deployment is cloud-only
Our verdict

CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams that want to analyze customer interactions beyond sampled reviews. It captures voice and digital interactions, including…

Read the review →

Talkdesk Interaction & Quality Analytics analyzes customer conversations across voice, chat, and digital channels, with tools for contact centers and mid-market or enterprise organizations that want to pair interaction analysis with…

Read the review →
  1. CallMiner EurekaSupport Analytics 8.9Pricing on request
  2. Talkdesk Interaction & Quality AnalyticsSupport Analytics 8.3Paid

Strengths and trade-offs

  • CallMiner Eureka — where it wins

    • Analyzes voice and digital interactions across multiple channels
    • Combines speech, sentiment, emotion, effort, and acoustic analytics
    • Offers real-time guidance, automated scoring, and journey analysis

    Where it doesn't

    • Pricing requires contacting sales or requesting a demo
    • Enterprise focus may not suit smaller teams seeking a simpler tool
    • Its breadth may exceed the needs of teams focused only on basic call metrics

  • Talkdesk Interaction & Quality Analytics — where it wins

    • Analyzes voice, chat, and digital interactions for topics, sentiment, and friction
    • Combines automated quality evaluations with coaching insights
    • Offers journey maps, real-time dashboards, alerts, and data exports

    Where it doesn't

    • There is no free plan
    • Pricing is listed for platform editions, not as a standalone analytics price
    • Deployment is cloud-only
  • CallMiner Eureka8.9/10 · Pricing on request

    Deep speech and interaction analytics for enterprise contact centers.

    Visit CallMinerFull verdict →
  • Talkdesk Interaction & Quality Analytics8.3/10 · Paid

    Omnichannel interaction analysis and QA, sold through Talkdesk platform editions.

    Visit TalkdeskFull verdict →

More comparisons

All support analytics comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update