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Head-to-head · Support Analytics

CallMiner Eureka vs Zendesk Agentic Analytics

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score CallMiner Eureka #2 in Support Analytics 8.9/10 Pricing on request ✓ 1 of 3 features Visit CallMiner
Zendesk Agentic Analytics #4 in Support Analytics 8.7/10 Pricing on request · 14-day trial Free trial✓ 2 of 3 features Visit Zendesk

CallMiner Eureka leads on 0 checks, Zendesk Agentic Analytics on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCallMiner Eureka · 8.9/10
  • Free trialonly Zendesk Agentic Analytics
  • Most featuresZendesk Agentic Analytics · 2 of 3

CallMiner Eureka scores higher on our rubric for support analytics: 8.9 against 8.7 out of 10; our editors rank them #2 and #4.

CallMiner Eureka is the better fit for enterprise contact centers analyzing customer conversations. Zendesk Agentic Analytics is the better fit for mid-market and enterprise Zendesk service teams.

  • CallMiner Eureka fits best

    Enterprise contact centers analyzing customer conversations

  • Zendesk Agentic Analytics fits best

    Mid-market and enterprise Zendesk service teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CallMiner Eureka 8.9/10 Visit ↗ Zendesk Agentic Analytics 8.7/10 Visit ↗
At a glance
Editor score 8.9 8.7
Ranking #2 in Support Analytics #4 in Support Analytics
Best for Enterprise contact centers analyzing customer conversations Mid-market and enterprise Zendesk service teams
Pricing model Paid Paid
Starting price Pricing on request Pricing on request · 14-day trial
Free plan Not checked yet —
Free trial — 14 days
Deployment Cloud, Self-hosted Cloud
Built for Enterprise Mid-market, Enterprise
Features CallMiner Eureka 1/3 · Zendesk Agentic Analytics 2/3
Conversation analytics Not checked yet ✓ (best)
Sentiment analysis ✓ (best) Not checked yet
Custom dashboards Not checked yet ✓ (best)
Specs
Support data sources Not checked yet Zendesk data; supported third-party business data
Data refresh interval Not checked yet Real-time
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice and digital interactions across multiple channels
  • Combines speech, sentiment, emotion, effort, and acoustic analytics
  • Offers real-time guidance, automated scoring, and journey analysis
  • Natural-language questions receive cited answers
  • Real-time monitoring covers demand, capacity, and performance
  • Context Graph carries prior decisions and findings into later analysis
Cons
  • Pricing requires contacting sales or requesting a demo
  • Enterprise focus may not suit smaller teams seeking a simpler tool
  • Its breadth may exceed the needs of teams focused only on basic call metrics
  • Pricing requires contacting Zendesk or reviewing its pricing page
  • Data sources are Zendesk and supported third-party business data
  • Cloud deployment is the listed option
Our verdict

CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams that want to analyze customer interactions beyond sampled reviews. It captures voice and digital interactions, including…

Read the review →

Zendesk Agentic Analytics helps service teams understand performance across human and AI-supported service. It brings service signals together so teams can ask questions in natural language, get cited answers, and investigate possible…

Read the review →
  1. CallMiner EurekaSupport Analytics 8.9Pricing on request
  2. Zendesk Agentic AnalyticsSupport Analytics 8.7Pricing on request · 14-day trial

Strengths and trade-offs

  • CallMiner Eureka — where it wins

    • Analyzes voice and digital interactions across multiple channels
    • Combines speech, sentiment, emotion, effort, and acoustic analytics
    • Offers real-time guidance, automated scoring, and journey analysis

    Where it doesn't

    • Pricing requires contacting sales or requesting a demo
    • Enterprise focus may not suit smaller teams seeking a simpler tool
    • Its breadth may exceed the needs of teams focused only on basic call metrics

  • Zendesk Agentic Analytics — where it wins

    • Natural-language questions receive cited answers
    • Real-time monitoring covers demand, capacity, and performance
    • Context Graph carries prior decisions and findings into later analysis

    Where it doesn't

    • Pricing requires contacting Zendesk or reviewing its pricing page
    • Data sources are Zendesk and supported third-party business data
    • Cloud deployment is the listed option
  • CallMiner Eureka8.9/10 · Pricing on request

    Deep speech and interaction analytics for enterprise contact centers.

    Visit CallMinerFull verdict →
  • Zendesk Agentic Analytics8.7/10 · Pricing on request · 14-day trial

    Real-time service analytics for Zendesk teams investigating performance and emerging issues.

    Visit ZendeskFull verdict →

More comparisons

All support analytics comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update