Zendesk Agentic Analytics vs Level AI Contact Center Analytics

Zendesk Agentic Analytics8.7Visit Level AI Contact Center Analytics8.6Visit

Higher score Zendesk Agentic Analytics #4 in Support Analytics 8.7/10 Pricing on request · 14-day trial Free trial✓ 2 of 3 features Visit Zendesk

vs

Level AI Contact Center Analytics #5 in Support Analytics 8.6/10 Pricing on request ✓ 1 of 3 features Visit Level AI

• Zendesk Agentic Analytics fits best

  Mid-market and enterprise Zendesk service teams

• Level AI Contact Center Analytics fits best

  Enterprises needing configurable analytics and scorecards

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Side by side

Feature	Zendesk Agentic Analytics 8.7/10 Visit ↗	Level AI Contact Center Analytics 8.6/10 Visit ↗
At a glance
Editor score	8.7	8.6
Ranking	#4 in Support Analytics	#5 in Support Analytics
Best for	Mid-market and enterprise Zendesk service teams	Enterprises needing configurable analytics and scorecards
Pricing model	Paid	Paid
Starting price	Pricing on request · 14-day trial	Pricing on request
Free plan	—	Not checked yet
Free trial	14 days	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Built for	Mid-market, Enterprise	Enterprise, Mid-market
Features Zendesk Agentic Analytics 2/3 · Level AI Contact Center Analytics 1/3
Conversation analytics	✓ (best)	Not checked yet
Sentiment analysis	Not checked yet	✓ (best)
Custom dashboards	✓ (best)	Not checked yet
Specs
Support data sources	Zendesk data; supported third-party business data	Not checked yet
Data refresh interval	Real-time	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Natural-language questions receive cited answers Real-time monitoring covers demand, capacity, and performance Context Graph carries prior decisions and findings into later analysis	Analyzes voice calls, chats and emails in shared reports and dashboards Offers custom reports, scheduled sharing, alerts and agent or team benchmarks Supports multiple scorecards and blended interaction scoring
Cons	Pricing requires contacting Zendesk or reviewing its pricing page Data sources are Zendesk and supported third-party business data Cloud deployment is the listed option	Pricing uses custom order forms and requires contacting sales Its analytics focus is contact center conversations and performance Choosing between cloud and self-hosted deployment requires a deployment decision
Our verdict	Zendesk Agentic Analytics helps service teams understand performance across human and AI-supported service. It brings service signals together so teams can ask questions in natural language, get cited answers, and investigate possible… Read the review →	Level AI Contact Center Analytics brings contact center interaction data into reporting and performance analysis for enterprise and mid-market CX and contact center teams. It analyzes voice calls, chats and emails, with dashboards and… Read the review →

Strengths and trade-offs

• Zendesk Agentic Analytics — where it wins

  • Natural-language questions receive cited answers
  • Real-time monitoring covers demand, capacity, and performance
  • Context Graph carries prior decisions and findings into later analysis

  Where it doesn't

  • Pricing requires contacting Zendesk or reviewing its pricing page
  • Data sources are Zendesk and supported third-party business data
  • Cloud deployment is the listed option

• Level AI Contact Center Analytics — where it wins

  • Analyzes voice calls, chats and emails in shared reports and dashboards
  • Offers custom reports, scheduled sharing, alerts and agent or team benchmarks
  • Supports multiple scorecards and blended interaction scoring

  Where it doesn't

  • Pricing uses custom order forms and requires contacting sales
  • Its analytics focus is contact center conversations and performance
  • Choosing between cloud and self-hosted deployment requires a deployment decision

• Zendesk Agentic Analytics8.7/10 · Pricing on request · 14-day trial

  Real-time service analytics for Zendesk teams investigating performance and emerging issues.

  Visit ZendeskFull verdict →
• Level AI Contact Center Analytics8.6/10 · Pricing on request

  Configurable contact center analytics with scorecards, AI analysis and cloud or self-hosted deployment.

  Visit Level AIFull verdict →