Five9 Interaction Analytics vs Level AI Contact Center Analytics

Five9 Interaction Analytics8.8Visit Level AI Contact Center Analytics8.6Visit

Higher score Five9 Interaction Analytics #3 in Support Analytics 8.8/10 Pricing on request ✓ 1 of 3 features Contact Five9

vs

Level AI Contact Center Analytics #5 in Support Analytics 8.6/10 Pricing on request ✓ 1 of 3 features Visit Level AI

• Five9 Interaction Analytics fits best

  Teams analyzing recorded calls across channels

• Level AI Contact Center Analytics fits best

  Enterprises needing configurable analytics and scorecards

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Side by side

Feature	Five9 Interaction Analytics 8.8/10 Visit ↗	Level AI Contact Center Analytics 8.6/10 Visit ↗
At a glance
Editor score	8.8	8.6
Ranking	#3 in Support Analytics	#5 in Support Analytics
Best for	Teams analyzing recorded calls across channels	Enterprises needing configurable analytics and scorecards
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Support	Email, Phone, Community · 24/7	Email, Phone · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations	6 integrations	4 integrations
Built for	Small business, Mid-market, Enterprise	Enterprise, Mid-market
Features Five9 Interaction Analytics 1/3 · Level AI Contact Center Analytics 1/3
Conversation analytics	Not checked yet	Not checked yet
Sentiment analysis	✓	✓
Custom dashboards	Not checked yet	Not checked yet
Specs
Support data sources	Not checked yet	Not checked yet
Data refresh interval	Not checked yet	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Analyzes voice, email, and chat, with transcription of all recorded calls Combines sentiment, acoustic analysis, topics, and root-cause analysis Automates interaction scoring and quality-management evaluation assignment	Analyzes voice calls, chats and emails in shared reports and dashboards Offers custom reports, scheduled sharing, alerts and agent or team benchmarks Supports multiple scorecards and blended interaction scoring
Cons	Pricing is quote-based, so buyers need to contact Five9 Cloud deployment only Best suited to teams with recorded contact-center interactions	Pricing uses custom order forms and requires contacting sales Its analytics focus is contact center conversations and performance Choosing between cloud and self-hosted deployment requires a deployment decision
Our verdict	Five9 Interaction Analytics analyzes captured voice, email, and chat interactions for contact-center teams. It is designed for organizations seeking insight into customer experience, agent performance, compliance, and quality programs. Its… Read the review →	Level AI Contact Center Analytics brings contact center interaction data into reporting and performance analysis for enterprise and mid-market CX and contact center teams. It analyzes voice calls, chats and emails, with dashboards and… Read the review →

Strengths and trade-offs

• Five9 Interaction Analytics — where it wins

  • Analyzes voice, email, and chat, with transcription of all recorded calls
  • Combines sentiment, acoustic analysis, topics, and root-cause analysis
  • Automates interaction scoring and quality-management evaluation assignment

  Where it doesn't

  • Pricing is quote-based, so buyers need to contact Five9
  • Cloud deployment only
  • Best suited to teams with recorded contact-center interactions

• Level AI Contact Center Analytics — where it wins

  • Analyzes voice calls, chats and emails in shared reports and dashboards
  • Offers custom reports, scheduled sharing, alerts and agent or team benchmarks
  • Supports multiple scorecards and blended interaction scoring

  Where it doesn't

  • Pricing uses custom order forms and requires contacting sales
  • Its analytics focus is contact center conversations and performance
  • Choosing between cloud and self-hosted deployment requires a deployment decision

• Five9 Interaction Analytics8.8/10 · Pricing on request

  A broad call and digital interaction analysis suite for contact-center teams.

  Contact Five9Full verdict →
• Level AI Contact Center Analytics8.6/10 · Pricing on request

  Configurable contact center analytics with scorecards, AI analysis and cloud or self-hosted deployment.

  Visit Level AIFull verdict →