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Head-to-head · Support Analytics

Five9 Interaction Analytics vs NICE CXone

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Five9 Interaction Analytics #3 in Support Analytics 8.8/10 Pricing on request ✓ 1 of 3 features Contact Five9
NICE CXone #7 in Support Analytics 8.4/10 Paid ✓ 0 of 3 features Visit NICE CXone

Five9 Interaction Analytics leads on 0 checks, NICE CXone on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFive9 Interaction Analytics · 8.8/10
  • Most featuresFive9 Interaction Analytics · 1 of 3

Five9 Interaction Analytics scores higher on our rubric for support analytics: 8.8 against 8.4 out of 10; our editors rank them #3 and #7.

Five9 Interaction Analytics is the better fit for teams analyzing recorded calls across channels. NICE CXone is the better fit for large contact centers with complex CX operations.

  • Five9 Interaction Analytics fits best

    Teams analyzing recorded calls across channels

  • NICE CXone fits best

    Large contact centers with complex CX operations

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Side by side

Feature Five9 Interaction Analytics 8.8/10 Visit ↗ NICE CXone 8.4/10 Visit ↗
At a glance
Editor score 8.8 8.4
Ranking #3 in Support Analytics #7 in Support Analytics
Best for Teams analyzing recorded calls across channels Large contact centers with complex CX operations
Pricing model Paid Paid
Starting price Pricing on request $110/user/mo
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud
Support Email, Phone, Community · 24/7 Community, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, GDPR, HIPAA, PCI DSS
Integrations 6 integrations 200+ integrations
Built for Small business, Mid-market, Enterprise Enterprise, Mid-market
Features Five9 Interaction Analytics 1/3 · NICE CXone 0/3
Conversation analytics Not checked yet Not checked yet
Sentiment analysis ✓ (best) Not checked yet
Custom dashboards Not checked yet Not checked yet
Specs
Support data sources Not checked yet Not checked yet
Data refresh interval Not checked yet Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, email, and chat, with transcription of all recorded calls
  • Combines sentiment, acoustic analysis, topics, and root-cause analysis
  • Automates interaction scoring and quality-management evaluation assignment
  • Combines voice, digital channels, routing, recording and interaction analytics
  • Supports WhatsApp and SMS alongside other voice and digital interactions
  • Offers prebuilt integrations, RESTful APIs and compliance controls
Cons
  • Pricing is quote-based, so buyers need to contact Five9
  • Cloud deployment only
  • Best suited to teams with recorded contact-center interactions
  • Monthly plans start at $110 per agent
  • No free plan is available
  • Community and documentation are the listed support channels
Our verdict

Five9 Interaction Analytics analyzes captured voice, email, and chat interactions for contact-center teams. It is designed for organizations seeking insight into customer experience, agent performance, compliance, and quality programs. Its…

Read the review →

NICE CXone is a cloud-based customer experience platform for enterprises and large contact centers. It brings voice and digital interactions, omnichannel routing, recording, interaction analytics, automated summaries, agent workspaces and…

Read the review →
  1. Five9 Interaction AnalyticsSupport Analytics 8.8Pricing on request
  2. NICE CXoneSupport Analytics 8.4Paid

Strengths and trade-offs

  • Five9 Interaction Analytics — where it wins

    • Analyzes voice, email, and chat, with transcription of all recorded calls
    • Combines sentiment, acoustic analysis, topics, and root-cause analysis
    • Automates interaction scoring and quality-management evaluation assignment

    Where it doesn't

    • Pricing is quote-based, so buyers need to contact Five9
    • Cloud deployment only
    • Best suited to teams with recorded contact-center interactions

  • NICE CXone — where it wins

    • Combines voice, digital channels, routing, recording and interaction analytics
    • Supports WhatsApp and SMS alongside other voice and digital interactions
    • Offers prebuilt integrations, RESTful APIs and compliance controls

    Where it doesn't

    • Monthly plans start at $110 per agent
    • No free plan is available
    • Community and documentation are the listed support channels
  • Five9 Interaction Analytics8.8/10 · Pricing on request

    A broad call and digital interaction analysis suite for contact-center teams.

    Contact Five9Full verdict →
  • NICE CXone8.4/10 · Paid

    A broad contact-center suite with strong analytics and a $110-per-agent monthly starting price.

    Visit NICE CXoneFull verdict →

More comparisons

All support analytics comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update