Sprinklr Service
Sprinklr Service: A broad WhatsApp and contact-center suite for enterprises that need advanced service controls. Ranked #22 of 34 in WhatsApp Customer Service Software by our editors (7.2/10); pricing: Pricing on request; best for large enterprises needing extensive service controls.
At a glance
- Editor score7.2 / 10
- PricingPricing on request
- Best forLarge enterprises needing extensive service controls
- Free planNo
- Shared inboxYes
- Founded2009 · New York, New York, USA
- Facts checked22 Sep 2026
Where it wins
- Native WhatsApp Business integration with shared team inboxes
- Skill-based routing, ticketing, and conversation threading
- Agent Copilot, analytics, and workforce management in one platform
Where it doesn't
- Pricing requires contact sales
- No free plan is available
- Its broad enterprise scope may exceed narrow WhatsApp needs
Our verdict on Sprinklr Service
Sprinklr Service is an AI-native customer-service platform for enterprise teams managing conversations across voice, social, messaging, and digital channels. Its WhatsApp capabilities include native WhatsApp Business integration, shared team inboxes, ticket creation, conversation threading, internal ticket notes, task assignment, templates, and no-code chatbots. It is designed for organizations that need WhatsApp to operate within a wider contact-center environment rather than as a standalone inbox.
The platform’s strongest advantage is breadth. It supports customer service across 30+ channels and brings WhatsApp interactions into a unified agent desktop with customer context and knowledge-base access. Skill-based and AI-powered routing can direct conversations using skills and issue attributes, while Agent Copilot provides case summaries, insights, reply suggestions, and workflow automation. CRM systems, customer data platforms, e-commerce platforms, sales tools, marketing tools, and automation tools can extend its ecosystem fit.
Sprinklr Service also covers the operational layer that larger service organizations often require: conversational analytics, quality management, reporting, and workforce management. Pricing is handled through contact sales, and there is no free plan, so the buying process is oriented toward enterprise evaluation rather than self-serve adoption. Choose it if your team needs extensive routing, collaboration, agent assistance, reporting, and multi-channel controls around WhatsApp. A narrower WhatsApp operation may prefer a simpler product with a more focused scope and a self-serve purchasing path.
Your product? Our editors can test Sprinklr Service in depth and publish a review, labelled as paid · from $149/mo →
Sprinklr Service pricing
Sprinklr Service fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Shared inbox | Yes |
| Conversation routing | Skill_based |
| Included agent seats | Not verified |
| Included WhatsApp numbers | Not verified |
| Conversation retention | Not verified |
| Team collaboration | Yes |
| WhatsApp templates | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Email, Tickets, Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 70+ integrations: Salesforce Service Cloud, Salesforce CRM, Zendesk Support, Freshdesk, Microsoft Dynamics 365, Jira … See all → |
| Pricing | Pricing on request (source) |
| Website | sprinklr.com |
| Facts checked | 22 Sep 2026 |
Sprinklr Service integrations
Sprinklr Service lists 70+ integrations on its own site — the 16 named here are the ones its pages call out.
- Salesforce Service Cloud
- Salesforce CRM
- Zendesk Support
- Freshdesk
- Microsoft Dynamics 365
- Jira
- Magento
- Stripe
- Twilio
- Ozonetel
- CloudTalk
- Slack
- ServiceNow
- Oracle
- SAP Ariba
- SAP Service Cloud
See all Sprinklr Service integrations →
Alternatives to Sprinklr Service
- Go4whatsupA WhatsApp support workspace with advanced routing, AI, automation, and a free plan.9.4
- WABPOA broad free WhatsApp workspace with shared inbox, automation, campaigns, and APIs.9.3
- WBIZA free WhatsApp support workspace with SLA routing, automation, AI handoff and calling.9.2
See all Sprinklr Service alternatives →
Also Ranked In
Sprinklr Service is ranked in 21 of our directories; the 6 strongest besides WhatsApp Customer Service Software.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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